Price LeBlanc Lexus - Service Center

Excellent service from Gwen,IT representative I have to compliment Gwen, the IT representative who patiently set up the bluetooth in our Lexus on June 6,2018. She went above and beyond helping thi I have to compliment Gwen, the IT representative who patiently set up the bluetooth in our Lexus on June 6,2018. She went above and beyond helping this technologically challenged customer and considerable time and patience with us. She did a remarkable job with great success ensuring that we could safely use our phone while driving! Jonathan Chouest also deserves accolades in handling our service request. Great experience all around! Tena & Mike(Walter) Anderson More

Also disappointed in Lexus and the dealership period. Cracked Dashboard - Lexus put out a warranty extension on the dash boards of certain year models RX350, etc. Throughout this time period I had no iss Cracked Dashboard - Lexus put out a warranty extension on the dash boards of certain year models RX350, etc. Throughout this time period I had no issues with my dash. Due to the floods in Louisiana and increase in humidity in the area, mine started cracking. Because the warranty had just expired and because my car has only been in the dealership (3) times (car has 55,000 miles) meaning that I haven't spent an excess of money with them, they chose not to cover the cost to replace my dash. I have friends that have had their dash replaced for free and others that were able to cut a deal with the dealership and only pay the labor charge. Today I paid $1200 to have it replaced. Price Leblanc Lexus IS not treating everyone equally and neither is Lexus as I spoke to them directly. Lexus nor the dealership has your back, While I was there, I noticed a sign saying that if you go to a certain website and take a survey that they will donate $10 for every survey written in the month of September to assist with Hurricane Harvey rebuilding, $1200 could go a long way to helping someone pay their electric bill or buy food or a bed to sleep in or help with repair of a home. I would rather have donated my money to a cause like that instead of to a dealership who is out to screw the general public. Do you really think they are going to donate the money, Not the writer of this for sure. One thing for sure. The car that I will buy in the next 6 months will not be purchased from the family that owns this dealership or this manufacturer. More

Very disappointed in Lexus service. I purchased my 2005 Lexus RX330 New in 12/04. When summer came, I noticed A/C wasn't cooling properly and asked service to check. No problems. Through I purchased my 2005 Lexus RX330 New in 12/04. When summer came, I noticed A/C wasn't cooling properly and asked service to check. No problems. Through the years I've complained and had checked every summer, still no problems. Warranty is out, a/c still not cooling and told I needed new condenser. Lexus charged me to diagnose and repair costing $1200. Picked up vehicle, still not working properly, had husband ride with me to make sure I'm not crazy. Clearly blowing cool, not cold, only while traveling on highway, but blows hot air every 15 or so seconds, then cool again. When at red light or just idling, blows hot. Back to shop again. Asked for manager to ride with me but none available so got shop foreman to ride. He notices problem and said I never had any Lexus in for A/C. So, what I feel is there mustn't be any truly good certified A/C techs there. I'm sorry my vehicle must have been built on Monday or Friday when nobody felt like working. Now being told 2 fans near radiator need replacing to the tune of another $1200. Note, I've had someone check car personally before going to Lexus. Fans working perfectly. This tells me Lexus didn't actually properly diagnose and/or repair. Im not the average woman who doesn't know or doesn't research. I'm not going to allow myself to be ripped off by Lexus just changing parts at my expense. Do I really have to contact Lexus factory directly? I could have purchased a new vehicle with amount I've spent on Lexus suggested maintenance replacing spark plugs, water pump, hoses, belts, timing belt, fuel injection cleaning, and such. No problems but told I should change because of vehicle's age and suggested at 95,000 miles. Also new tires, battery, dashboard (later found it was product defect, and headlight assemblies (again defective). I'm beyond stressed, disappointed, and feel I'm getting royally screwed. If manager doesn't address properly, I'm going to factory. Been told I should get attorney. Do I really have to go to that extreme? Good words travel, bad words travel faster and further. 😬😡😡😡 More