Price LeBlanc Lexus - Service Center

Price LeBlanc Lexus, Baton Rouge, LA. This is a Price LeBlanc Lexus, Baton Rouge, LA. This is a long-written complaint. To sum up: Service was terrible, communication terrible, no return calls, Price LeBlanc Lexus, Baton Rouge, LA. This is a long-written complaint. To sum up: Service was terrible, communication terrible, no return calls, long hold time, inconvenience of being told repairs complete and were not complete. If you have time, please read. Car did not star on a Thursday night. Roadside assistance towed my Lexus RX 350 from Lafayette, LA to Baton Rouge, LA. CSR called Friday morning to say battery dead, would have new battery and one other 45000-mile recommended service competed by end of day Friday. Because I live over 60 miles away from the dealership, I needed to coordinate for a Baton Rouge friend to pick up my key before close of business Friday or Saturday. I would be driving into Baton Rouge, LA Sunday to pick up key from friend and car from dealership. Because of short notice engine trouble, I did not have a loaner. I left two voicemails Friday requesting a call back to figure out what time I could send my friend for the key. My friend was working her schedule around picking up this key. No return call Friday. Saturday morning I called at 9am asking for anyone to assist me with confirming car repairs completed and ready for key pickup. After being transferred 2- 3 times and holding for 30 minutes, I spoke to the CSR explaining I had been holding and left 2 messages yesterday with no callback. I explained I was calling to confirm repairs done, car ready and give credit card number. The CSR I was speaking to was the same person I left messages the day before with no call back. I asked to speak to the manager so I could quickly confirm, pay and move on with my day. This is 9:30am+/-. She put me on hold for several more minutes (maybe 10-15 minutes), then came on the phone thinking she was speaking to her manager explaining I was on the line, I was upset, and she did not have time to deal with my call. When I identified myself, she immediately hung up. By this time, I am extremely frustrated because all I need is to confirm car repairs complete, pay and move on with my day. I waited about 20 minutes and called the dealership again. My friend, waiting for me to confirm key ready for pick up. I receive a text stating car ready. I review invoice and notice an error charge. After a couple of attempts to reach the service manager, I finally was transferred to voicemail to leave a message. Service Mgr returned my call within about 30 minutes. By this time it’s 10:40am+/-. I review the invoice, service manager agrees error charge. He apologized for the lack of return call and lack of communication. My invoice did not clearly state new battery, so I asked twice if new battery installed, he says new batter installed. I send my friend to pick up key. I drive to Baton Rouge, LA from Lafayette, LA Sunday to pick up key and car. I get to dealership and cannot find car on the left side where it had been parked after previous services. I find car in the rear of the building, no courtesy wash (last service there was no courtesy exterior wash - manager confirmed all service calls for courtesy wash). Open car door to find parts on front passenger seat. Try to start and have messages and constant clicking with power failure. Repairs not complete. I get in friends car to be driven back to Lafayette, LA with no car to travel to and from work. More

Trey with technology helped me Bluetooth my phone in no time Trey with technology help me Bluetooth my phone in my car and he did it in no time great service very well mannered great experience Trey with technology help me Bluetooth my phone in my car and he did it in no time great service very well mannered great experience More

Excellent service from Gwen,IT representative I have to compliment Gwen, the IT representative who patiently set up the bluetooth in our Lexus on June 6,2018. She went above and beyond helping thi I have to compliment Gwen, the IT representative who patiently set up the bluetooth in our Lexus on June 6,2018. She went above and beyond helping this technologically challenged customer and considerable time and patience with us. She did a remarkable job with great success ensuring that we could safely use our phone while driving! Jonathan Chouest also deserves accolades in handling our service request. Great experience all around! Tena & Mike(Walter) Anderson More

Also disappointed in Lexus and the dealership period. Cracked Dashboard - Lexus put out a warranty extension on the dash boards of certain year models RX350, etc. Throughout this time period I had no iss Cracked Dashboard - Lexus put out a warranty extension on the dash boards of certain year models RX350, etc. Throughout this time period I had no issues with my dash. Due to the floods in Louisiana and increase in humidity in the area, mine started cracking. Because the warranty had just expired and because my car has only been in the dealership (3) times (car has 55,000 miles) meaning that I haven't spent an excess of money with them, they chose not to cover the cost to replace my dash. I have friends that have had their dash replaced for free and others that were able to cut a deal with the dealership and only pay the labor charge. Today I paid $1200 to have it replaced. Price Leblanc Lexus IS not treating everyone equally and neither is Lexus as I spoke to them directly. Lexus nor the dealership has your back, While I was there, I noticed a sign saying that if you go to a certain website and take a survey that they will donate $10 for every survey written in the month of September to assist with Hurricane Harvey rebuilding, $1200 could go a long way to helping someone pay their electric bill or buy food or a bed to sleep in or help with repair of a home. I would rather have donated my money to a cause like that instead of to a dealership who is out to screw the general public. Do you really think they are going to donate the money, Not the writer of this for sure. One thing for sure. The car that I will buy in the next 6 months will not be purchased from the family that owns this dealership or this manufacturer. More

Very disappointed in Lexus service. I purchased my 2005 Lexus RX330 New in 12/04. When summer came, I noticed A/C wasn't cooling properly and asked service to check. No problems. Through I purchased my 2005 Lexus RX330 New in 12/04. When summer came, I noticed A/C wasn't cooling properly and asked service to check. No problems. Through the years I've complained and had checked every summer, still no problems. Warranty is out, a/c still not cooling and told I needed new condenser. Lexus charged me to diagnose and repair costing $1200. Picked up vehicle, still not working properly, had husband ride with me to make sure I'm not crazy. Clearly blowing cool, not cold, only while traveling on highway, but blows hot air every 15 or so seconds, then cool again. When at red light or just idling, blows hot. Back to shop again. Asked for manager to ride with me but none available so got shop foreman to ride. He notices problem and said I never had any Lexus in for A/C. So, what I feel is there mustn't be any truly good certified A/C techs there. I'm sorry my vehicle must have been built on Monday or Friday when nobody felt like working. Now being told 2 fans near radiator need replacing to the tune of another $1200. Note, I've had someone check car personally before going to Lexus. Fans working perfectly. This tells me Lexus didn't actually properly diagnose and/or repair. Im not the average woman who doesn't know or doesn't research. I'm not going to allow myself to be ripped off by Lexus just changing parts at my expense. Do I really have to contact Lexus factory directly? I could have purchased a new vehicle with amount I've spent on Lexus suggested maintenance replacing spark plugs, water pump, hoses, belts, timing belt, fuel injection cleaning, and such. No problems but told I should change because of vehicle's age and suggested at 95,000 miles. Also new tires, battery, dashboard (later found it was product defect, and headlight assemblies (again defective). I'm beyond stressed, disappointed, and feel I'm getting royally screwed. If manager doesn't address properly, I'm going to factory. Been told I should get attorney. Do I really have to go to that extreme? Good words travel, bad words travel faster and further. 😬😡😡😡 More