Price LeBlanc Lexus - Service Center

It took 8 days to replace the alternator. They did provide me with a loaner which was great. Looks like they are short of mechanics. They did provide me with a loaner which was great. Looks like they are short of mechanics. More

I just used 1 1/2 hrs to find out why my car was leaking oil. I just had a 30000 mile check up for 600 plus dollars. The drain plug was not put on properly which resulted in the leak. I live 60 + miles from oil. I just had a 30000 mile check up for 600 plus dollars. The drain plug was not put on properly which resulted in the leak. I live 60 + miles from BR so was afraid to drive back there with the leak. More

Dealer lounge is always pleasant w snacks, cold water snd soft drinks. There are plenty plugs to charge one’s phone. soft drinks. There are plenty plugs to charge one’s phone. More

Pleasant and efficient personnel Excellent waiting areas Thanks and take off the minimum requirement for words cause you are wasting my time areas Thanks and take off the minimum requirement for words cause you are wasting my time More

Fast,friendly, and generly very nice. From getting the keys, name, and opening the door, to finding out why needing service to getting payment. Just nice ! From getting the keys, name, and opening the door, to finding out why needing service to getting payment. Just nice ! More

Sales experience and customer service are good but the service department is borderline negligent and is going to cause a fatality at some point. The good: Very nice dealership. Sales people are very service department is borderline negligent and is going to cause a fatality at some point. The good: Very nice dealership. Sales people are very friendly and accommodating. Dustin Paddie was great to deal with. The neutral: According to the service records, Price Leblanc Lexus changed the oil on the car before putting it up for sale and did not tighten the drain bolt properly and did not use a crush washer on the drain bolt which caused an oil leak that could have caused engine damage. They did make things right and paid for me to have the oil changed and the car inspected for any issues at the Mazda dealer nearest me. The bad: According to the service records, Price Leblanc Lexus also changed the battery before putting the car up for sale. While I was driving, the positive battery terminal came off the battery post and caused the car to shut off. This could have been fatal if this happened in the middle of a curve. More

Perfect service. Fixed problem. Happy. Customer. All perfect. Great mechanic, staff and reception staff. Happy Fixed problem. Happy. Customer. All perfect. Great mechanic, staff and reception staff. Happy More

Customer service was fine. Days after the service I noticed oil leaking from my vehicle. Upon further investigation, I found the oil drain plug to be loose causing the leak. I Days after the service I noticed oil leaking from my vehicle. Upon further investigation, I found the oil drain plug to be loose causing the leak. I called to speak to the service department and was asked to leave a message and 5 days later I have not had my call returned. Very dissatisfied. More

This is my 4th L certified vehicle and I’ve had great service with every one! service with every one! More

I had an appointment and brought my Lexus ES350 in for its 15000 mile maintenance. My service advisor stated they recommend a front end alignment because our roads are so bad. I didn’t stop to think that its 15000 mile maintenance. My service advisor stated they recommend a front end alignment because our roads are so bad. I didn’t stop to think that my car drove perfectly with no pulling or wear on my tires. I thought the service department saw something wrong with my car that required an alignment, so I said okay. Driving home from the Price LeBlanc Lexus i fought the steering to keep the car on the road because it pulled to the right and my steering wheel was turned to the left. They had me come back in two more times before it was corrected. The second time I brought the car in, they gave me a colored paper to show the before and after the front end alignment but the car still pulled slightly to the right and my steering wheel was slightly turned to the left. The third time the mechanic rode with me so I could show him what was wrong. He clearly was mad because he had to work on it again. He drove my car aggressively and insisted that the car drifts to the right because the roads are slanted for water runoff. He said the steering wheel is turned to the left because the wind was blowing so hard. So he let me drive and I showed him how it pulls to the right, but he wouldn’t hear of it. We argued and he said he would put it on the rack and set the steering wheel wherever I wanted it. I insisted that I wanted it like it came from the factory. My car didn’t pull to the right before they aligned it and my steering wheel was perfectly straight and that’s how I want it. He put it on the alignment rack and called me to the back service department for me to set the steering wheel exactly straight, and that’s how he set it. When he finished working on it and pulled it around for my pick up, he left the service tag on the dash and it wasn’t washed as the service advisor had offered, as they always had as a courtesy. The customer satisfaction manager was very nice during the whole process and did ensure that my car would be fixed. Josh, my service advisor was very kind and patient and explained everything. But I’ve never been treated so rudely or disrespectfully by a service mechanic in my life. I just wanted them to fix what they broke and for my car to drive as good as it did before they touched it. More