Price LeBlanc Lexus

Excellent service from Gwen,IT representative I have to compliment Gwen, the IT representative who patiently set up the bluetooth in our Lexus on June 6,2018. She went above and beyond helping thi I have to compliment Gwen, the IT representative who patiently set up the bluetooth in our Lexus on June 6,2018. She went above and beyond helping this technologically challenged customer and considerable time and patience with us. She did a remarkable job with great success ensuring that we could safely use our phone while driving! Jonathan Chouest also deserves accolades in handling our service request. Great experience all around! Tena & Mike(Walter) Anderson More

Kelli D I just purchased my second Lexus and again it was a very easy and pleasant experience. Everyone I came in contact with were so nice and helpful and w I just purchased my second Lexus and again it was a very easy and pleasant experience. Everyone I came in contact with were so nice and helpful and went above and beyond to make sure my RX 350 was exactly what I wanted. I would definitely recommend this dealer to anyone in the market for a new Lexus! More

Also disappointed in Lexus and the dealership period. Cracked Dashboard - Lexus put out a warranty extension on the dash boards of certain year models RX350, etc. Throughout this time period I had no iss Cracked Dashboard - Lexus put out a warranty extension on the dash boards of certain year models RX350, etc. Throughout this time period I had no issues with my dash. Due to the floods in Louisiana and increase in humidity in the area, mine started cracking. Because the warranty had just expired and because my car has only been in the dealership (3) times (car has 55,000 miles) meaning that I haven't spent an excess of money with them, they chose not to cover the cost to replace my dash. I have friends that have had their dash replaced for free and others that were able to cut a deal with the dealership and only pay the labor charge. Today I paid $1200 to have it replaced. Price Leblanc Lexus IS not treating everyone equally and neither is Lexus as I spoke to them directly. Lexus nor the dealership has your back, While I was there, I noticed a sign saying that if you go to a certain website and take a survey that they will donate $10 for every survey written in the month of September to assist with Hurricane Harvey rebuilding, $1200 could go a long way to helping someone pay their electric bill or buy food or a bed to sleep in or help with repair of a home. I would rather have donated my money to a cause like that instead of to a dealership who is out to screw the general public. Do you really think they are going to donate the money, Not the writer of this for sure. One thing for sure. The car that I will buy in the next 6 months will not be purchased from the family that owns this dealership or this manufacturer. More

Very disappointed in Lexus service. I purchased my 2005 Lexus RX330 New in 12/04. When summer came, I noticed A/C wasn't cooling properly and asked service to check. No problems. Through I purchased my 2005 Lexus RX330 New in 12/04. When summer came, I noticed A/C wasn't cooling properly and asked service to check. No problems. Through the years I've complained and had checked every summer, still no problems. Warranty is out, a/c still not cooling and told I needed new condenser. Lexus charged me to diagnose and repair costing $1200. Picked up vehicle, still not working properly, had husband ride with me to make sure I'm not crazy. Clearly blowing cool, not cold, only while traveling on highway, but blows hot air every 15 or so seconds, then cool again. When at red light or just idling, blows hot. Back to shop again. Asked for manager to ride with me but none available so got shop foreman to ride. He notices problem and said I never had any Lexus in for A/C. So, what I feel is there mustn't be any truly good certified A/C techs there. I'm sorry my vehicle must have been built on Monday or Friday when nobody felt like working. Now being told 2 fans near radiator need replacing to the tune of another $1200. Note, I've had someone check car personally before going to Lexus. Fans working perfectly. This tells me Lexus didn't actually properly diagnose and/or repair. Im not the average woman who doesn't know or doesn't research. I'm not going to allow myself to be ripped off by Lexus just changing parts at my expense. Do I really have to contact Lexus factory directly? I could have purchased a new vehicle with amount I've spent on Lexus suggested maintenance replacing spark plugs, water pump, hoses, belts, timing belt, fuel injection cleaning, and such. No problems but told I should change because of vehicle's age and suggested at 95,000 miles. Also new tires, battery, dashboard (later found it was product defect, and headlight assemblies (again defective). I'm beyond stressed, disappointed, and feel I'm getting royally screwed. If manager doesn't address properly, I'm going to factory. Been told I should get attorney. Do I really have to go to that extreme? Good words travel, bad words travel faster and further. 😬😡😡😡 More

Worse Experience ever! Do Not buy from them!!! I am totally outdone! NEVER buy a used car from Lexus, especially if it's not a Lexus!!! After less than a month my BMW Needed servicing because it wa I am totally outdone! NEVER buy a used car from Lexus, especially if it's not a Lexus!!! After less than a month my BMW Needed servicing because it was leaking fluid, the first time they "saw nothing" and I took it back home only to notice that it was in fact still leaking something. So I called back and they looked again, sent my car to BMW to be fixed, gave me a loaner and all was well. Now, 5 months after purchase, I'm having an issue with a burning smell and smoking and BMW can't see what's wrong with my car for a week, let alone fix it. So I'm looking at weeks without a vehicle because BMW has no loaners and can't pull one off the line for me because I didn't buy it from them and Lexus is telling me, they won't pull one off the line for me although I bought my car from them because it's not a Lexus so according to My sales lady, Mindy, "they're sorry but they's nothing they can do for me!" She has been disinterested in anything I've had to say since I signed the dotted line, they're only about a dollar and have no regard to what you are dealing with. So I guess I'm just without transportation for what could be weeks. This is ridiculous and if I could give them their car back, I would and just go somewhere else. I will NEVER PURCHASE HERE AGAIN! More

Awesome Customer Service! I had been in the market for another vehicle for a few weeks. I had browsed several dealership lots in the Baton Rouge area and had seen a few vehicle I had been in the market for another vehicle for a few weeks. I had browsed several dealership lots in the Baton Rouge area and had seen a few vehicles that I liked. I must admit that the Lexus Rx350 was at the top of my list but the selling factor for me was the customer service that I received from Mr. Byron George. He was extremely professional, very knowledgeable about the vehicle and patient enough to explain the features. I never felt pressured to close the sale. I was very comfortable working with him. Once I decided to make the purchase Byron offered me several finance options. The finance manager, Mr. Rickey Walker, was also professional and very courteous. These two gentlemen made purchasing my vehicle a pleasant experience. I felt like I was dealing with an old friends. This is my first Lexus and with the customer service that I received it won?t be my last. I will gladly refer my family and friends to call on Byron George for their next vehicle purchase. Monisha S. Morgan Port Allen, LA November 11, 2015 More

Dream car becomes reality! Couldn't ask for a better experience. Dave Fremin was very easy to work with and patient as well. There was zero pressure throughout the process. Look Couldn't ask for a better experience. Dave Fremin was very easy to work with and patient as well. There was zero pressure throughout the process. Looking forward to dealing with him in the future. More