Price Ford Lincoln
Port Angeles, WA
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I got a recall notice for my vehicle and I called Price Ford for an appointment. Not only did they reply promptly, but scheduled an appointment a few days out and actually sent their mobile service to repl Ford for an appointment. Not only did they reply promptly, but scheduled an appointment a few days out and actually sent their mobile service to replace the items per the recall notice. I am 150% satisfied! More
Bought new trucks here! I was a loyal costumer here for over 20 years. Yeah! Me dumb. They have failed repeatedly in those years. I would rather go out of town to get my tru I was a loyal costumer here for over 20 years. Yeah! Me dumb. They have failed repeatedly in those years. I would rather go out of town to get my trucks ( 4 trucks and have done that before! ) serviced than deal with these guys ever again! Rob get mad if you point out mistake on their part. Dave is not much better. They are not just responsive to problems. They forget they are being hired to avert problems by doing a good service and solving problems by doing repairs in a timely manner. They fail most of the time. I had an older truck that every time the touched it something else broke. I had found an old school guy for that truck service and repair. I like our Fords I really DIS-LIKE the Ford Dealer. Poor service on all fronts. I even know the owner seemed nice but now doesn't care. More
As always, awesome work and customer service. Despite the manufacturing problems with the make, model and year, Price Ford has taken good care of everything Despite the manufacturing problems with the make, model and year, Price Ford has taken good care of everything More
The man at the oil chsnge desk needs to lose his the chip on his shoulder. He needs to remember the costumer is always correct. Last time ill take my car here. on his shoulder. He needs to remember the costumer is always correct. Last time ill take my car here. More
Price Ford Lincoln in Port Angeles WA. 49,000 miles 2018 F 150 I have purchase 7 vehicles (personal & business) over the years from this location. The service department has not been ver 49,000 miles 2018 F 150 I have purchase 7 vehicles (personal & business) over the years from this location. The service department has not been very kind to us. We have a 2018 F150 that had a known defect in the motor causing Ford to recommend replacing the motor. Rob at the service department was not easy to work with as this inconvenienced his department due to the back order of parts. This whole interaction forced us to buy another truck as the replacement was going to take 6 months. Ford said replace the motor but Rob insisted that was unreasonable and told me a short block would be the solution. He pressured me for day's. I opened a case with Ford. I discussed the warranty moving forward seeing as they totally disassembled the motor and Rob told me he could not warranty it beyond the factory warranty. Now this same truck has a "clunk" when you start it. It did not have this before. Rob took it in and said they could not find a problem. He charged me $206 for this while the truck is still under warranty. I video recorded the problem and took it back in. They said they definatly hear the problem and worked on it for multiple days. They said the clunk is normal now. I told them it was not there before they worked on it and I wanted a refund of my $206 and documentation about the sound. Rob got very upset with me. He interupted me and said someone is going to pay for this. He told me he cannot charge Ford so I get to pay for it. I advised him the truck is under factory warranty and they had done major work to the motor. I asked him to give me my $206 explanation for the problem and he was even more upset. I asked him how I address this issue moving forward and he said Price ford is a Private company and does not represent Ford. I should call Ford instead. I am done with this service department and will take my business else where. Thank Rob for this Ford Bob Jensen. Port Angeles More