Preston Superstore - Service Center

Very happy with the service. Always a friendly atmosphere. Always feel Preston is being fair and honest with me. Highly recommend them for their service. The greatest!!! The Always a friendly atmosphere. Always feel Preston is being fair and honest with me. Highly recommend them for their service. The greatest!!! The convenience of the waiting room is exceptional - and coffee, hot chocolate, etc. to boot. snacks, too! how wonderful! (only problem is you need to accommodate clients waiting with some "straight-back" chairs. The lounge/sofa seats are too low and hard to get out of. More

FAST BUT THOROUGH SERVICE Was able to schedule a routine service appointment on line in the morning and they were able to perform that service on that afternoon. Inspected fo Was able to schedule a routine service appointment on line in the morning and they were able to perform that service on that afternoon. Inspected for a recall...changed oil and filter...rotated tires and NO pressure sales for any additional service! I was in and out in about an hour...complete with car wash! Will definitely continue my routine service with Preston Kia More

Outstanding service This is my 4th Kia from Preston, and not my last. Regardless of the issue, however small, my needs have been met with professionalism and courtesy. Ev This is my 4th Kia from Preston, and not my last. Regardless of the issue, however small, my needs have been met with professionalism and courtesy. Everyone has always gone out of their way to ensure I am totally satisfied. Mike and the service department are outstanding in every respect. More

Very good They fit us in schedule right away and did exactly what we asked and we received vehicle back with a hand wash just like we requested. They fit us in schedule right away and did exactly what we asked and we received vehicle back with a hand wash just like we requested. More

Quick and reliable I am always satisfied at Preston Kia. They tell me what they are doing and how long it will take. The waiting area is comfortable and there is coff I am always satisfied at Preston Kia. They tell me what they are doing and how long it will take. The waiting area is comfortable and there is coffee, snacks etc. My car is finished on time, washed and pulled out front. More

Had service done Will go back for service.Matt in service was nice had helpful.The work was done right and good time.Did something's that need done. Will go back for service.Matt in service was nice had helpful.The work was done right and good time.Did something's that need done. More

Service Dept. The service department is always very very helpful. I especially like that they call and let me know when my car needs service. The service is always The service department is always very very helpful. I especially like that they call and let me know when my car needs service. The service is always very timely. Working with David is always a pleasant experience, he explains everything that has been done and then reviews what the next service to be done. He is very nice! More

Poor workmanship in service center, car may now be unsafe. I am very disappointed with Preston’s service dept. I had a beak line fail on low mileage car. The service dept. showed 3 1/2 hours to replace break I am very disappointed with Preston’s service dept. I had a beak line fail on low mileage car. The service dept. showed 3 1/2 hours to replace break line to rear of car. Service dept did not replace with factory parts a pre bent steel break line with new fittings. They used easy bend break line and reused break line fitting from old break line. Replaced break line was not attached to the frame of the car they used 1 plastic tie attached to the gas line to hold new break line in place. New break line is now loose and can rub on the fuel line and frame causing failure in the future. Old break line was not removed still attached to the frame of the car. Charged for the full 3 1/2 hour job but only did 1/3 of the work. I returned to service dept. after the drive home when break peddle went to the floor. Told me it also needed a master cylinder for the breaks, after 5 more days in the service center I was told car did not need a master cylinder breaks were normal. Breaks are now normal but in the future will the newly replaced break line rub a hole and fail when I use the breaks or rub a hole in the fuel line causing a fire. When I use a dealer service dept. I expect top quality work, top quality parts; this is not what I received. My bill showed total of 4 1/2 hours for labor at $98. per hour should be $441. was charged $500.15 for labor, Preston's math for the labor is off by $59.15. More

Service of my Ford Fusion by David Ludlow The performance for my 15,000 mile service on my 20.16 Fusion was started at exactly 11 am, which was the scheduled time. David Ludlow, my service ma The performance for my 15,000 mile service on my 20.16 Fusion was started at exactly 11 am, which was the scheduled time. David Ludlow, my service manager, explained the tasks to be performed and the expected time of two hours to be completed. It was exactly hours and 3 minutes when the vehicle was ready, washed and in the drive-away zone. Very efficient!!!! Also I might add that I live in Euclid so it is a 36 miles drive to get excellent service. More

Excellent service Not only did you complete the service as requested you noticed a need for the air cleaner to be replaced. I also want to thank you for helping us get Not only did you complete the service as requested you noticed a need for the air cleaner to be replaced. I also want to thank you for helping us get the car done early. I called and asked if my car could be done early as we had a sudden family emergency that required I travel out of town suddenly. You responded and got the car done in record time! Thank you! Lyle More