Preston Superstore

Excellent Customer Service I was so pleased with the service at Preston Ford. My mother and I had the pleasure of working with Caitlyn in the hunt for a new car. She was extreme I was so pleased with the service at Preston Ford. My mother and I had the pleasure of working with Caitlyn in the hunt for a new car. She was extremely patient as we made our decision and answered all of our questions with outstanding knowledge. She ran all over the lot for us to find us the right car and allowed us multiple test drives. Our family has now gotten 3 cars from Preston Ford in the past three months or so while working with Caitlyn and we couldn’t be happier. I never once felt pressured by the staff at Preston. My mother and I were treated with the most upright respect during our visit. We were able to get a great deal trading in my old car. More

Katie’s new Escape This is the third car we have leased from you in the past two months! We have always been a Ford family and now we are proud to say we are part of th This is the third car we have leased from you in the past two months! We have always been a Ford family and now we are proud to say we are part of the Preston Auto family. Every person we have dealt with has treated us like they have known us for years. I am so proud of Caitlin because she will do anything she can to make you happy during your buying experience without putting any pressure on you at all. Scott is with you all the way through answering any and all of the questions you might have. He also works very hard to locate the exact car you are looking for! Danny is just the nicest Sales Manager I have ever met and Dan in Finance makes sure that all of the fine details make sense. I can guarantee you that we have and will continue to tell everyone we know how refreshing and wonderful your dealership is to work with! Thank you for proving that there are still dealerships around where it is enjoyable - not stressful to buy a new car. More

It was fun and easy. I found the car I wanted at a good price and I received a lot of help from Caitlyn Long. It was an overall great experience. I found the car I wanted at a good price and I received a lot of help from Caitlyn Long. It was an overall great experience. More

Leased my new Edge today! Everyone at Preston Ford is kind and helpful. They treat you like friends! This is our second car that we have leased from their dealership. We will Everyone at Preston Ford is kind and helpful. They treat you like friends! This is our second car that we have leased from their dealership. We will be back next week to purchase a new car for our daughter. More

Honest and up front dealership I would highly recommend Preston Superstore to all of my friends. JJ Moore was easy to deal with from the very beginning through the very end. JJ made I would highly recommend Preston Superstore to all of my friends. JJ Moore was easy to deal with from the very beginning through the very end. JJ made the buying experience easy, he is a real person and not just some "Crappy, lying no good used car salesman". He made buying the 2015 Dodge Ram a fun experience. The owner Bill Preston has his finger on the pulse of what is really happening in his dealership. You can tell from the moment you shake his hand and look him in the eye that he honestly wants to put you into the right vehicle and his actions speak louder than his words. Mike in finance was very knowledgeable and you could tell he knows what the xxxx he is doing. He made my wife and I feel comfortable even as she wrote out the check. He made us laugh and feel right at home. Tomi (Internet sales woman) has great follow up and communication, always keeping us informed on the truck we were coming to look at. Would I recommend this dealership??? In a heartbeat! And with a resounding yes! Family values, good deals, good product and great people - that is what you will find at Preston Superstore! John Burkhart More

Amazing experience and customer service!!! Best car buying experience we’ve ever had. Dealing with Bill Preston for negotiating deal was super. Caitlin Long was pleasant, patient, knowledgeable Best car buying experience we’ve ever had. Dealing with Bill Preston for negotiating deal was super. Caitlin Long was pleasant, patient, knowledgeable and very helpful. Everyone we met and spoke to were friendly and professional. Plan on buying from again. We’ve been recommending to everyone that has commented what a super looking new car we have. Amazing experience. Thanks for all your help. More

Great to deal with Thank you Preston Superstore for giving the attention to detail that you do. You know you are getting great service when you are greated by owners and Thank you Preston Superstore for giving the attention to detail that you do. You know you are getting great service when you are greated by owners and friendly people. Definitely worth the drive! More

Excellent customer service Hands down one of the nicest people I've ever met in a sales position. He helps the needy not the greedy. He will get you into your dream car while wo Hands down one of the nicest people I've ever met in a sales position. He helps the needy not the greedy. He will get you into your dream car while working his hardest to get you an affordable payment. He has saved my family from horrible purchases and placed us all in vehicles that we never thought we'd ever be able to afford. If you need a car go see JJ! More

Awesome. If you're looking for car, trust Preston! Had, not so great recent dealership experience (s) lately. I was leary about entering the payment realm, lol. Caitlyn Long, among others, made it rela Had, not so great recent dealership experience (s) lately. I was leary about entering the payment realm, lol. Caitlyn Long, among others, made it relaxing at an uneasy, nervous time. At the same time, made it enjoyable. Would highly recommend, even if you're a little unsure. I would like to say thanks to Caitlyn and the Preston team for making it a great experience! More

Unprofessional | Rude | Terrible Customer Service 4/30/2018: I "purchased" a vehicle from Preston on 4/5/2018. Other than the sales experience, everything was a nightmare. My car was delivered days la 4/30/2018: I "purchased" a vehicle from Preston on 4/5/2018. Other than the sales experience, everything was a nightmare. My car was delivered days late, it arrived without the second key that was in the "contract", service was unsuccessful when programming the second key that finally arrived, and then I received a call today from James Preston (finance guy, son of owner) indicating that the original contract was sent to the wrong bank and destroyed (shredded). He personally admitted fault and apologized several times and asked me to come in to re-sign a contract. I took the information and asked if it were okay to call back. When I called back, James changed his story saying something along the lines of "we can use the copies; we don't need you to re-sign." After I explained that there is no legally binding contract and I want out, he said he would call me back. His father, Pat Preston (owner) called me. The story about the contract changed again. He claimed that there is no problem and everything is good. "There is no problem" is all he was repeating over and over again. I kept asking if I could finally speak so I could explain my terrible experience to him firsthand and he just kept talking over me, belittled me, called me an angry customer undeserving of him listening to what I had to say. He threatened for me to get an attorney and said "I'm not taking the car back." The conversation ended up with him hanging the phone up on me. So now, I have a vehicle that I am unclear if I am able to drive, which I've been paying to insure, for which I haven't received the title memo AND I no longer want to drive because it comes from a money-hungry, poor service dealership that doesn't care about taking care of its customers. 05/04/2018: The owner just called me to tell me, "I'm not doing anything for you". I asked him, "You're not going to fix my windshield? You're not going to apologize for the mess you created? You're not going to make this right somehow?" He responded by saying I am rude and a bully and he doesn't owe me an apology. This dealership is the worst. The worst. They still need to fix my windshield, correct the fact that they ran my credit multiple times, and apologize for the giant mess they created. Preston Superstore Car Dealership · 3,712 Likes More