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Preston Superstore
Burton, OH
5,531 Reviews
"The Nicest People Serving the Nicest Guests". Pat Preston and the Preston Team never want to forget our goal of delivering an unparalleled guest experience. From the moment you find us online to the moment you walk through the door --whether shopping for your next vehicle or tuning up your current one -- we want to help! Preston Superstore features new Chevrolet, Ford and Kia models, Certified Pre-Owned vehicles, and a large quantity of quality used cars, trucks, SUV's, crossovers, and commercial vehicles. Your first two years of maintenance is on us with every vehicle purchase! Service Team offers shuttle service, pick up and delivery, loaner vehicles for extended service visits and a complimentary alignment check and car wash with every service visit. Our waiting areas are spacious and provide cable tv, free wifi, guest computers, coffee and hot beverage stations, donuts and vending machines. Check out our reviews and visit Preston Superstore in Beautiful Burton, Ohio!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 5,531 reviews
April 21, 2017
Amazing as always! Our family has bought 7 cars from Bill Hale 5 of them from Preston in Burton. As always Bill is amazing to work with. He has become more of a family f Our family has bought 7 cars from Bill Hale 5 of them from Preston in Burton. As always Bill is amazing to work with. He has become more of a family friend rather than a salesman to our whole family. As always they went above and beyond for us. They truly are the best we have ever worked with. Bill Preston also always goes out of his way to make sure we are getting everything what we want and need. He is awesome. Michael that works in finance is absolutely amazing. He is so friendly and can explain absolutely anything you need. More
by JAnselmoBurrow
Employees Worked With
Other Employees :
Bill Preston and Michael in finance, Bruce Steinfurth
April 20, 2017
Exceptional Bill is a great salesman, and definitely puts his customers first. I would recommend him to friends and family, and will return again when in need o Bill is a great salesman, and definitely puts his customers first. I would recommend him to friends and family, and will return again when in need of a new vehicle. More
by Bethany Tarbox
Employees Worked With
April 20, 2017
Poor workmanship in service center, car may now be unsafe. I am very disappointed with Preston’s service dept. I had a beak line fail on low mileage car. The service dept. showed 3 1/2 hours to replace break I am very disappointed with Preston’s service dept. I had a beak line fail on low mileage car. The service dept. showed 3 1/2 hours to replace break line to rear of car. Service dept did not replace with factory parts a pre bent steel break line with new fittings. They used easy bend break line and reused break line fitting from old break line. Replaced break line was not attached to the frame of the car they used 1 plastic tie attached to the gas line to hold new break line in place. New break line is now loose and can rub on the fuel line and frame causing failure in the future. Old break line was not removed still attached to the frame of the car. Charged for the full 3 1/2 hour job but only did 1/3 of the work. I returned to service dept. after the drive home when break peddle went to the floor. Told me it also needed a master cylinder for the breaks, after 5 more days in the service center I was told car did not need a master cylinder breaks were normal. Breaks are now normal but in the future will the newly replaced break line rub a hole and fail when I use the breaks or rub a hole in the fuel line causing a fire. When I use a dealer service dept. I expect top quality work, top quality parts; this is not what I received. My bill showed total of 4 1/2 hours for labor at $98. per hour should be $441. was charged $500.15 for labor, Preston's math for the labor is off by $59.15. More
by Glen
Employees Worked With
Laurie Wilson, service Advisor
April 19, 2017
Service of my Ford Fusion by David Ludlow The performance for my 15,000 mile service on my 20.16 Fusion was started at exactly 11 am, which was the scheduled time. David Ludlow, my service ma The performance for my 15,000 mile service on my 20.16 Fusion was started at exactly 11 am, which was the scheduled time. David Ludlow, my service manager, explained the tasks to be performed and the expected time of two hours to be completed. It was exactly hours and 3 minutes when the vehicle was ready, washed and in the drive-away zone. Very efficient!!!! Also I might add that I live in Euclid so it is a 36 miles drive to get excellent service. More
by Richard Johnson
Employees Worked With
David Ludlow, service manager on my vehicle and the car washer who did an excellent job of cleaning both the inside and out.
April 18, 2017
Excellent service Not only did you complete the service as requested you noticed a need for the air cleaner to be replaced. I also want to thank you for helping us get Not only did you complete the service as requested you noticed a need for the air cleaner to be replaced. I also want to thank you for helping us get the car done early. I called and asked if my car could be done early as we had a sudden family emergency that required I travel out of town suddenly. You responded and got the car done in record time! Thank you! Lyle More
by Jimlyle
Employees Worked With
Brian
April 18, 2017
Great buying experience Wasn't sure if I was going to buy a car but had a couple models in mind. They took the time to let me look and drive them. Absolutely no pressure at a Wasn't sure if I was going to buy a car but had a couple models in mind. They took the time to let me look and drive them. Absolutely no pressure at all. When I decided to buy I had a few odd requests and they met them. I feel I got a fair deal from them and would recommend them. More
by Keystric
Employees Worked With
Stacey, Bob Chatlos, Jim Preston
April 16, 2017
Worth the Drive! I drive almost an hour to get my vehicles here and it's worth it every time! They have a great selection and friendly, helpful staff. We have used JJ I drive almost an hour to get my vehicles here and it's worth it every time! They have a great selection and friendly, helpful staff. We have used JJ Moore 3x and will continue to in the future! He makes the process so simple and easy! Thanks for helping me pick out my new Chevy Malibu. We love it!! More
by Ldrover35
Employees Worked With
April 13, 2017
Something simple Something as simple as an oil change and a tire rotation can still be a satisfieing experience. I have come to depend on the great service I get at Pr Something as simple as an oil change and a tire rotation can still be a satisfieing experience. I have come to depend on the great service I get at Preston. More
by Meg
Employees Worked With
Michael
April 12, 2017
always fast and helpful They are always helpful and quick, they always recognize me and work within my schedule and know my likes and requirements. The best in the area They are always helpful and quick, they always recognize me and work within my schedule and know my likes and requirements. The best in the area More
by patrickgothro
Employees Worked With
Brian
April 11, 2017
Amazing people and service JJ Moore was a tremendous help! He went above and beyond to help me get the car I wanted at the right price. Thanks to JJ Moore for getting me into my JJ Moore was a tremendous help! He went above and beyond to help me get the car I wanted at the right price. Thanks to JJ Moore for getting me into my very first brand new car. More
by Jellyfish20
Employees Worked With
JJ Moore
