Preston Hyundai of Boardman - Service Center

I found myself stranded in the Youngstown area after getting off the turnpike. My check engine light came on, starting flashing and my car wanted to stall. I worked with service rep Heather at Preston getting off the turnpike. My check engine light came on, starting flashing and my car wanted to stall. I worked with service rep Heather at Preston Hyundai and she took incredible care of me. They were super busy with appointments and other emergencies but she was great with me and took my car in promising to keep me updated. I had to leave the car for the week and with the Thanksgiving holiday involved, I had it back in perfect shape. Thanks to this service department. I highly recommend. More

NO knowledge about their chargers. Dave Menges impressively rude and militantly undesirous of learning anything about them or being helpful when one was nonfunctional. This despite my Dave Menges impressively rude and militantly undesirous of learning anything about them or being helpful when one was nonfunctional. This despite my seeking help with a 2023 Ioniq5 DON’’T buy an electric car from these people. More

Joanna , Ed , and John are a amazing. The people here are so friendly and always do such amazing work. The associates here show they actually care about you -which most dealerships just The people here are so friendly and always do such amazing work. The associates here show they actually care about you -which most dealerships just want your money. More

My review is about the quick attention that was given to my family by General Mananger Brad Cain of Preston. First, Jason is an excellent service mechanic which is why we were confused when our car under an my family by General Mananger Brad Cain of Preston. First, Jason is an excellent service mechanic which is why we were confused when our car under an extended warranty was not placed in his hands from the beginning. It wasn't till the service manager had the car a week (she stated there were no loaner cars available) and it was stated it would take only a couple of days to test for approval for repairs or motor replacement. We asked for it back. It was suppose to be going through testing for a extremely BAD problem with burning oil.. It is a 2016 and it is owned by my family member for only a year and a half. It was not bought at Preston in Boardman but a warranty has been purchased when it was bought. Within the week it was at the shop, nothing was done except they put oil in it. When the car was taken home the motor was very shaky and it had to be retuned for service. The General Manager took over the issue at that point. Mr. Cain stated that the car was not on their lot and they had no way of knowing how it was serviced by the previous owner. Brad Cain did an amazing job correcting the problem that caused the car to almost stall out. I have owned three cars, I bought at Preston. Ed, the previous service manager was alway thoughtful and very helpful as was the sales manager, Mike and General manager Mr. Cain. He allowed Jason to completly explain what the current problem was with the shaky ride and was generous with the replacement of new spark plugs.The sales manager and General manager were easy to work with and I need to replace spark plugs for my own car which I will get done at Preston. I will ask for Jason. One issue at a time and we do thank Mr. Cain for handling the situation productively. Mr. Cain also provided a loaner car on the spot!!! More

I’ve driven a 2019 Santa Fe for a few years & will soon pick up my 2021 - love working with Matt Smith & love the Santa Fe!! pick up my 2021 - love working with Matt Smith & love the Santa Fe!! More

An over the top experience by Matt Boyer Matt went above and beyond in customer service while assisting us in the replacement of an engine in our 2012 Hyundai Veloster. While traveling, my so Matt went above and beyond in customer service while assisting us in the replacement of an engine in our 2012 Hyundai Veloster. While traveling, my son's Veloster engine seized as a result of incorrect maintenance by a third party. Matt showed a high level of professionalism in coordinating repairs with me, the claims adjuster, and the appraisal company to complete the repairs. He showed a sincere sense of service to make certain the repairs happened in a timely fashion despite several obstacles. Matt also showed humility in giving credit to the entire Preston Hyundai team that performed the repairs. My hat is off to Matt and Preston Hyundai in general. More

Top to bottom Great experience We've used this service dept. 3x or so. Every time John Parente & Matt Boyer have been professional, courteous & thorough in their service. Preston Hy We've used this service dept. 3x or so. Every time John Parente & Matt Boyer have been professional, courteous & thorough in their service. Preston Hyundai deserves a big thumbs up for having both of these gentlemen working for them. I especially give an extra round of applause to John Parente, who has been very helpful from drop off to completion. His personel attention has always assured our complete satisfaction with all of the service performed for us at Preston Hyundai's Service Department. Thank you very much John. More

Excellent Plus Thank you Matt and John for the fast excellent service. Very efficient and professional! We took our car Saturday was given a car to use and our car b Thank you Matt and John for the fast excellent service. Very efficient and professional! We took our car Saturday was given a car to use and our car back Monday. Could not ask for anything better! More

tried some diferente Dave is a big lyir I get a santa fe in November 2016 use. dave tell me the car have don't know how many check point. the car in December was having t Dave is a big lyir I get a santa fe in November 2016 use. dave tell me the car have don't know how many check point. the car in December was having trouble with the transmission,break and front end. dave tell me he set up a appointment to fixing the car went i was to Service dave never set up my appointment is January 2017 and my car still have the problem I don't recommend this deller to anyone More

complaint Dear Mr. Preston Today I was very disappointed to learn that the car wash was not available to me. I stopped store on Market St. in Boardman to h Dear Mr. Preston Today I was very disappointed to learn that the car wash was not available to me. I stopped store on Market St. in Boardman to have a battery replaced my remote keyless a mere $6.00 item. The service department could not have nicer. It would have been nice of your company to wash my car, But I was told it was no longer available, Perhaps I should look elsewhere to have my 2015 Genesis serviced. .Very disappointed customer. How much money do you need. Good will goes a long way. Jim Pepperney More