Preston Hyundai of Boardman

Saw 1st hand how customers are treated AFTER purchasing a vehicle..and it made me change my mind about buying here..I left..and won't recommend. vehicle..and it made me change my mind about buying here..I left..and won't recommend. More

I came prepared to deal with a sweat down salesperson. I was presently surprised by the processional treatment that I was given I was presently surprised by the processional treatment that I was given More

NO knowledge about their chargers. Dave Menges impressively rude and militantly undesirous of learning anything about them or being helpful when one was nonfunctional. This despite my Dave Menges impressively rude and militantly undesirous of learning anything about them or being helpful when one was nonfunctional. This despite my seeking help with a 2023 Ioniq5 DON’’T buy an electric car from these people. More

Joanna , Ed , and John are a amazing. The people here are so friendly and always do such amazing work. The associates here show they actually care about you -which most dealerships just The people here are so friendly and always do such amazing work. The associates here show they actually care about you -which most dealerships just want your money. More

My review is about the quick attention that was given to my family by General Mananger Brad Cain of Preston. First, Jason is an excellent service mechanic which is why we were confused when our car under an my family by General Mananger Brad Cain of Preston. First, Jason is an excellent service mechanic which is why we were confused when our car under an extended warranty was not placed in his hands from the beginning. It wasn't till the service manager had the car a week (she stated there were no loaner cars available) and it was stated it would take only a couple of days to test for approval for repairs or motor replacement. We asked for it back. It was suppose to be going through testing for a extremely BAD problem with burning oil.. It is a 2016 and it is owned by my family member for only a year and a half. It was not bought at Preston in Boardman but a warranty has been purchased when it was bought. Within the week it was at the shop, nothing was done except they put oil in it. When the car was taken home the motor was very shaky and it had to be retuned for service. The General Manager took over the issue at that point. Mr. Cain stated that the car was not on their lot and they had no way of knowing how it was serviced by the previous owner. Brad Cain did an amazing job correcting the problem that caused the car to almost stall out. I have owned three cars, I bought at Preston. Ed, the previous service manager was alway thoughtful and very helpful as was the sales manager, Mike and General manager Mr. Cain. He allowed Jason to completly explain what the current problem was with the shaky ride and was generous with the replacement of new spark plugs.The sales manager and General manager were easy to work with and I need to replace spark plugs for my own car which I will get done at Preston. I will ask for Jason. One issue at a time and we do thank Mr. Cain for handling the situation productively. Mr. Cain also provided a loaner car on the spot!!! More

Returned call, left message, returned text…. But no follow up! Disappointed Will try again Mondy But no follow up! Disappointed Will try again Mondy More

A deal was agreed upon to purchase a vehicle, the general manager, salesman and myself had worked the numbers that we both we good with, plans were made for me to pick up the vehicle the following day. My l manager, salesman and myself had worked the numbers that we both we good with, plans were made for me to pick up the vehicle the following day. My last text to the salesman was that I’d pick up the vehicle on Thursday. Not two minutes later, guess what, they tell me it’s sold and has been sold. A salesman and general manger work out a deal, we agree on the numbers and arrangements were finalized. How does the salesman AND the general manager not know if a vehicle is sold or not, especially when working a deal with that vehicle with someone else. Very disappointing, hope they don’t do this with anyone else. Terrible business! Keep your fingers crossed when working a deal at this dealership, they might undermine the entire deal and tell you your vehicle is sold. Pathetic!! More

My family and I recently purchased a 2022 Hyundai Palisade SEL Premium from Preston Hyundai of Boardman. While my experience with my sales consultant was not always fully transparent, the Preston man Palisade SEL Premium from Preston Hyundai of Boardman. While my experience with my sales consultant was not always fully transparent, the Preston management team is exemplary! I would like to call out a few individuals for specific recommendations, they are as follows:  Brad Cain, General Manager. Brad has proven himself to be an executive of high integrity with true concern for the full satisfaction of the consumer. He personally phoned me post-sale to review any concerns I had or areas where he and his team could improve.  Mike Rubin, General Sales Manager. He truly has the most customer-centric attitude of any business manager that I have dealt with in many years. He quickly jumped-in and attempted to clarify and correct the issues we encountered.  Liz Egan, Finance Manager also has a truly customer-focused attitude and provided me with information and answered my questions, even on her day off. WOW! She made the financing process smooth and orderly, and we felt quite comfortable dealing with her. We drove from Butler, PA (about forty miles, one-way) to purchase the Palisade and these three members of the management team made the drive very worthwhile. I would highly recommend, without hesitation, Preston Hyundai to all consumers looking to purchase a new Hyundai. More