Preston Hyundai of Boardman

I found myself stranded in the Youngstown area after getting off the turnpike. My check engine light came on, starting flashing and my car wanted to stall. I worked with service rep Heather at Preston getting off the turnpike. My check engine light came on, starting flashing and my car wanted to stall. I worked with service rep Heather at Preston Hyundai and she took incredible care of me. They were super busy with appointments and other emergencies but she was great with me and took my car in promising to keep me updated. I had to leave the car for the week and with the Thanksgiving holiday involved, I had it back in perfect shape. Thanks to this service department. I highly recommend. More

Saw 1st hand how customers are treated AFTER purchasing a vehicle..and it made me change my mind about buying here..I left..and won't recommend. vehicle..and it made me change my mind about buying here..I left..and won't recommend. More

I came prepared to deal with a sweat down salesperson. I was presently surprised by the processional treatment that I was given I was presently surprised by the processional treatment that I was given More

NO knowledge about their chargers. Dave Menges impressively rude and militantly undesirous of learning anything about them or being helpful when one was nonfunctional. This despite my Dave Menges impressively rude and militantly undesirous of learning anything about them or being helpful when one was nonfunctional. This despite my seeking help with a 2023 Ioniq5 DON’’T buy an electric car from these people. More

Joanna , Ed , and John are a amazing. The people here are so friendly and always do such amazing work. The associates here show they actually care about you -which most dealerships just The people here are so friendly and always do such amazing work. The associates here show they actually care about you -which most dealerships just want your money. More

My review is about the quick attention that was given to my family by General Mananger Brad Cain of Preston. First, Jason is an excellent service mechanic which is why we were confused when our car under an my family by General Mananger Brad Cain of Preston. First, Jason is an excellent service mechanic which is why we were confused when our car under an extended warranty was not placed in his hands from the beginning. It wasn't till the service manager had the car a week (she stated there were no loaner cars available) and it was stated it would take only a couple of days to test for approval for repairs or motor replacement. We asked for it back. It was suppose to be going through testing for a extremely BAD problem with burning oil.. It is a 2016 and it is owned by my family member for only a year and a half. It was not bought at Preston in Boardman but a warranty has been purchased when it was bought. Within the week it was at the shop, nothing was done except they put oil in it. When the car was taken home the motor was very shaky and it had to be retuned for service. The General Manager took over the issue at that point. Mr. Cain stated that the car was not on their lot and they had no way of knowing how it was serviced by the previous owner. Brad Cain did an amazing job correcting the problem that caused the car to almost stall out. I have owned three cars, I bought at Preston. Ed, the previous service manager was alway thoughtful and very helpful as was the sales manager, Mike and General manager Mr. Cain. He allowed Jason to completly explain what the current problem was with the shaky ride and was generous with the replacement of new spark plugs.The sales manager and General manager were easy to work with and I need to replace spark plugs for my own car which I will get done at Preston. I will ask for Jason. One issue at a time and we do thank Mr. Cain for handling the situation productively. Mr. Cain also provided a loaner car on the spot!!! More

Returned call, left message, returned text…. But no follow up! Disappointed Will try again Mondy But no follow up! Disappointed Will try again Mondy More

A deal was agreed upon to purchase a vehicle, the general manager, salesman and myself had worked the numbers that we both we good with, plans were made for me to pick up the vehicle the following day. My l manager, salesman and myself had worked the numbers that we both we good with, plans were made for me to pick up the vehicle the following day. My last text to the salesman was that I’d pick up the vehicle on Thursday. Not two minutes later, guess what, they tell me it’s sold and has been sold. A salesman and general manger work out a deal, we agree on the numbers and arrangements were finalized. How does the salesman AND the general manager not know if a vehicle is sold or not, especially when working a deal with that vehicle with someone else. Very disappointing, hope they don’t do this with anyone else. Terrible business! Keep your fingers crossed when working a deal at this dealership, they might undermine the entire deal and tell you your vehicle is sold. Pathetic!! More