Preston Honda - Service Center

Not what I hoped for Purchasing a new vehicle here was a very easy experience. However, when I went for a simple oil change, things were not as pleasurable. They came up Purchasing a new vehicle here was a very easy experience. However, when I went for a simple oil change, things were not as pleasurable. They came up with multiple other things to do to my less than year old Odyssey. I agreed to allow one wiper blade to be changed. 2 days later, a crack developed across half of my windshield while sitting in a hot parking lot. Upon inspection, it started from a chip underneath where the blade comes off (not in the open space of the windshield where a rock could hit). They denied responsibility. Said they would cover $200 of the windshield replacement (windshield ended up being almost $900). This is NOT what I think of good customer service. I was very disappointed and will not return for service or car purchase again. More

Preston Honda is great Very good customer-oriented auto dealer. Had an issue with my 2002 Honda Accord that would require major expenses, so also looked for a replacement v Very good customer-oriented auto dealer. Had an issue with my 2002 Honda Accord that would require major expenses, so also looked for a replacement vehicle. Found a good vehicle at the right price, and bought it. More

I can not honestly respond to the question concerning price. I came in for a warranry recall on my 2009 Camry, met Steve & the process went went from there. I shopped nowhere else because I was not loo price. I came in for a warranry recall on my 2009 Camry, met Steve & the process went went from there. I shopped nowhere else because I was not looking to buy anything. More

Made an appointment for state inspection and oil change for 12 noon for my 2005 Honda S2000. I arrived right at noon and had my car checked in. In the time while I was waiting in the waiting area, two mo for 12 noon for my 2005 Honda S2000. I arrived right at noon and had my car checked in. In the time while I was waiting in the waiting area, two more Honda owners came in for the same service. The first person who came in was out in about a half an hour, while my car had not even been taken into the service bay yet. My car was finally taken into the service bay and I figured that I'd be out of there in no more than 45 minutes. While I was waiting, the technicians came and talked to a couple of other customers who were waiting for service to discuss the results of their complimentary 40 point check. Each of those customers had "issues" that were found and required additional service items to be performed at a cost. Also, each of them was informed that their calipers were hanging up and that they needed to pay an extra $80 to have them disassembled and lubricated. Each of them declined and were told that they really should have the service done or they risked needing a total overhaul and replacement of their braking system within the next year at a significant cost. I was mildly appalled at this sales tactic, but knew that it was xx. Fast forward a while and I had been waiting nearly two hours without any word on the progress on my car. Finally a tech came out and gave me the spiel that my calipers were hanging up and needed the $80 brake service. I was annoyed by the long wait already and just declined. I was then told that my windshield wipers would not pass inspection as is because they were streaking the windshield. The wipers on my car were Rain-X beam wipers and I never saw them streak even a little bit. I am very particular with my car and would have replaced them at the first sign of streaking. Being annoyed by the whole experience, I just told them to put on new wipers and put a sticker on it. The dealer did not have wipers in stock and told me that they were on their way. So, for $40 ($13 in labor), I was given the cheapest wipers I have ever seen. All in all, the service was the most expensive inspection and oil change I have ever received and I will not be returning. I understand that the S2000 is probably not something that all Honda dealers see with any regularity; however, I would expect replacement wipers of similar quality to OEM (at least). I asked for them to return my old wipers to me and put them on when I got home to see if they were streaking. To be honest, the brand new cheap-o's that they gave me streaked and there was absolutely no streaking from my old wipers. Very disappointed! edit: After posting this review, I received a call from the service department informing me that the service manager wanted to apologize for my inconvenience; but that they would *NOT* be able to meet my service needs in the future. In other words, I was told not to bring my car back to them. In owning several Hondas over the years and having them serviced at Honda dealerships, I have never in my life received this type of service nor this type of unprofessional treatment. A touch of class and a pinch of respect and maturity goes a long way in the business world. This establishment lacks all of these. More

Parts manager substituted aftermarket parts for manufacturer parts:they failed refused to honor the warranty made a stink,they admitted their mistake. Within a year parts failed. Overpriced, find p manufacturer parts:they failed refused to honor the warranty made a stink,they admitted their mistake. Within a year parts failed. Overpriced, find problems where none exist to create repair bills & false inspection needs (verified by the inspecting garage NOT to need repair or replacement). More

I interacted with the parts department at Preston over the course of several weeks to replace a $25 hubcap for an Accord. They worked efficiently and quickly, and they were super friendly. If this is how the course of several weeks to replace a $25 hubcap for an Accord. They worked efficiently and quickly, and they were super friendly. If this is how well they take care of business to sell hubcaps, imagine how well they sell cars. More

MY CAR BROKE DOWN WITH ENGINE PROBLEMS THAT WERE TOO COSTLY TO REPAIR. I RESEARCHED USED CARS ON LINE THAT WERE CLOSE TO HOME, SINCE I HAD NO CAR AND NOT A LOT OF FREE TIME. I DECIDED TO GET A KIA RI COSTLY TO REPAIR. I RESEARCHED USED CARS ON LINE THAT WERE CLOSE TO HOME, SINCE I HAD NO CAR AND NOT A LOT OF FREE TIME. I DECIDED TO GET A KIA RIO FROM MORROW KIA IN BEAVER FALLS. I HAPPENED TO SEE THE CAR FROM PRESTON HONDA ON THE INTERNET AND CALLED THE SALESMAN. I REALLY LIKED HIS ENTHUSIASM AND HE GUARANTEED THAT IF I MADE THE 45 MINUTE TRIP TO NEW CASTLE HE WOULD MAKE AN OFFER THAT WAS BETTER THAN THE OTHER KIA. WALT WAS A PERFECT SALESMAN, NO PRESSURE, AND DELIVERED A GREAT DEAL. IT WAS INDEED WORTH THE TRIP. More