Preston Honda

I searched for the Honda model and year that I wanted on the internet which directed me to Preston Honda. I inquired on their website and received a response from the internet salesman from his Blackberry the internet which directed me to Preston Honda. I inquired on their website and received a response from the internet salesman from his Blackberry on Thanksgiving day! I drove to New Castle to the dealership on Saturday and was greeted with great hospitality and my salesman was very honest in his answers and gave me all the time I needed to come to an agreeable purchase price. The entire experience was very much appreciated and the customer service is the best I have experienced in a long time. I have had my Honda to drive over the weekend and I truly love it. Preston Honda has gained a new customer for oil changes and any other service my Honda may require. I highly recommend Preston Honda to everyone! Carole More

My dealings with Preston Honda was five star treatment from start to finish. James treated me like a true friend instead of a customer. I will never forget the great experience of getting my first car bec from start to finish. James treated me like a true friend instead of a customer. I will never forget the great experience of getting my first car because of the respect and professionalism shown to me by the entire Preston Honda staff. James Preston and Mark Root are two of the nicest people you could ever deal with and I would like to thank them for the great deal. Buy here with confidence. More

We were so pleased by the professional, courteous treatment that we received. We were not pressured to make a quick decision, and all of our questions and concerns were thoroughly explained and han treatment that we received. We were not pressured to make a quick decision, and all of our questions and concerns were thoroughly explained and handled. It was a pleasant and relaxed experience to purchase our vehicle. In past years we did not have such a pleasant experience More

This is a reversal of my original review of this This is a reversal of my original review of this dealership. My wife and I bought a used Infiniti G35X here July 20,2011. We thought we got a good d This is a reversal of my original review of this dealership. My wife and I bought a used Infiniti G35X here July 20,2011. We thought we got a good deal---then.Trent Tanner our sales rep. said the people who had owned the Infiniti, had lost one of the Intelligent key system key fobs and that Preston Honda would replace it with a new one.Great! The next day Trent called me and asked if I would return to the dealership with the origional wheels from the car I had traded in as they had the Tire Monatoring Pressure System [TPMS].They would then take the TPMS off each wheel and mount them on the wheels of the car we had traded and give me back my wheels and THEY would save $800 by not having to buy new TPMS. I said sure and we did it that day. A few days later while showing my car to a friend,I discovered the spare tire was flat. It has a 3 inch gash in the side wall and the valve core is missing. Maybe they don't inspect the used cars before putting them on the lot for sale. Also, the Jack is missing. I called Trent the next day and explained the situation to him. He talked to someone and said they would get me a Jack. But, replacing the bad tire, that didn't look good. I have CALLED Trent 3 times about this matter [THEY never call me].To this date I haven't received ANYTHING. Date Sept. 16 2011. Glad I saved them the $800. Maybe they can buy someone else a tire. SILVERDAD More

Made an appointment for state inspection and oil change for 12 noon for my 2005 Honda S2000. I arrived right at noon and had my car checked in. In the time while I was waiting in the waiting area, two mo for 12 noon for my 2005 Honda S2000. I arrived right at noon and had my car checked in. In the time while I was waiting in the waiting area, two more Honda owners came in for the same service. The first person who came in was out in about a half an hour, while my car had not even been taken into the service bay yet. My car was finally taken into the service bay and I figured that I'd be out of there in no more than 45 minutes. While I was waiting, the technicians came and talked to a couple of other customers who were waiting for service to discuss the results of their complimentary 40 point check. Each of those customers had "issues" that were found and required additional service items to be performed at a cost. Also, each of them was informed that their calipers were hanging up and that they needed to pay an extra $80 to have them disassembled and lubricated. Each of them declined and were told that they really should have the service done or they risked needing a total overhaul and replacement of their braking system within the next year at a significant cost. I was mildly appalled at this sales tactic, but knew that it was xx. Fast forward a while and I had been waiting nearly two hours without any word on the progress on my car. Finally a tech came out and gave me the spiel that my calipers were hanging up and needed the $80 brake service. I was annoyed by the long wait already and just declined. I was then told that my windshield wipers would not pass inspection as is because they were streaking the windshield. The wipers on my car were Rain-X beam wipers and I never saw them streak even a little bit. I am very particular with my car and would have replaced them at the first sign of streaking. Being annoyed by the whole experience, I just told them to put on new wipers and put a sticker on it. The dealer did not have wipers in stock and told me that they were on their way. So, for $40 ($13 in labor), I was given the cheapest wipers I have ever seen. All in all, the service was the most expensive inspection and oil change I have ever received and I will not be returning. I understand that the S2000 is probably not something that all Honda dealers see with any regularity; however, I would expect replacement wipers of similar quality to OEM (at least). I asked for them to return my old wipers to me and put them on when I got home to see if they were streaking. To be honest, the brand new cheap-o's that they gave me streaked and there was absolutely no streaking from my old wipers. Very disappointed! edit: After posting this review, I received a call from the service department informing me that the service manager wanted to apologize for my inconvenience; but that they would *NOT* be able to meet my service needs in the future. In other words, I was told not to bring my car back to them. In owning several Hondas over the years and having them serviced at Honda dealerships, I have never in my life received this type of service nor this type of unprofessional treatment. A touch of class and a pinch of respect and maturity goes a long way in the business world. This establishment lacks all of these. More

Martisse was a dream to work with. In addition to working with us for months on getting new vehicles (we actually started this process back in January), she came in for several hours on her day off t working with us for months on getting new vehicles (we actually started this process back in January), she came in for several hours on her day off to complete everything. With service like that, why would you go anywhere else? More

Tom was such a gentleman. He took his time in reviewing everything with me and showing me all about the car. He wanted to make me a happy customer more than closing the deal. He even followed up with me la everything with me and showing me all about the car. He wanted to make me a happy customer more than closing the deal. He even followed up with me later. I would definately refer someone else and will return for my next car. More

Our purchase first started with an internet search locating Honda CRV inventory with the model and color we were looking for, we also looked at dealership size in terms of number of CRVs in stock as w locating Honda CRV inventory with the model and color we were looking for, we also looked at dealership size in terms of number of CRVs in stock as well as comments from this review system - everything pointed to Preston Honda. I called and spoke with Miss Marci on a Wednesday in the morning and picked up the car the next day at 1pm, paper work was completed in a timely manner, vehicle cost was competitive. A positive experience with a friendly, sincere sales person More

My wife and me came in at 8:00 on a Monday not expecting My wife and me came in at 8:00 on a Monday not expecting to buy a vehicle. Trent couldnt do enough for us. After test driving a FIT, we went in to t My wife and me came in at 8:00 on a Monday not expecting to buy a vehicle. Trent couldnt do enough for us. After test driving a FIT, we went in to talk price. He was very honest and up front with us. Not knowing that the 0.9 % financing ended in 20 business minutes we decided to but the vehicle. I was first amazed that Trent and a finance person stayed after hours to accomidate us. Second, I couldnt believe we could take the vehicle home that night all prepped and ready to go. All in all, I cant find any negative points in any way. My wife is thrilled with her new FIT. More

I rated the quality of work bad because in the process of my time there they managed to loose my registration for the car i was trading in before i agreed to buy the car the sales person was to young and not my time there they managed to loose my registration for the car i was trading in before i agreed to buy the car the sales person was to young and not very knowledgeable the finace person was the most helpful to me More