Preston Honda

Exceptional Service and Pricing Probably the best Honda Dealership in Western Pennsylvania. I have dealt with Mark on several Honda purchases since 2007 including several Civics and Probably the best Honda Dealership in Western Pennsylvania. I have dealt with Mark on several Honda purchases since 2007 including several Civics and Pilots. Mark was personable and professional, pricing was exceptional and service has been impeccable. Honda itself has repaired factory flaws in some of these vehicles at no cost after the warranty period and extended the warranty after the repair. I would highly recommend the Honda Line-Up and this dealership for your next purchase. Thank You Mark. More

Awesome Dealership My son was looking for Honda Civic Si. He went online and built what he wanted. Sent out for internet quotes to dealers. He got 3 or 4 dealer quotes. My son was looking for Honda Civic Si. He went online and built what he wanted. Sent out for internet quotes to dealers. He got 3 or 4 dealer quotes. Read all quotes but this dealer and Kurt internet manager came back with the best quote and explained everything so easily and clear. From there it was smooth sailing. They found his car in no time cause they did not have one on lot at the time. Got there and Paul took down all info that was needed. Mark walked him through all paper work really fast. And in no time out the door. These guys treat you like family. Outstanding experience with this dealership. Next car we buy here. Thanks so much. More

Customer This was by far my best car buying experience ever!!!They made my purchase like a trip to the grocery store.The mentality of you come first is the abs This was by far my best car buying experience ever!!!They made my purchase like a trip to the grocery store.The mentality of you come first is the absolutely the truth! More

ease of purchase Very easy people to work with. Look forward to our new relationship. Rory was extremely helpful and accommodating. I am pleased to have driven to New Very easy people to work with. Look forward to our new relationship. Rory was extremely helpful and accommodating. I am pleased to have driven to New Castle. More

Two Great Experiences Our son goes to college in the Pittsburgh area and when his Honda Accord needed repairs that required a Honda dealership we were at a loss as to what Our son goes to college in the Pittsburgh area and when his Honda Accord needed repairs that required a Honda dealership we were at a loss as to what to do since we live 360 miles away in New York State. A quick internet search and dealership reviews led us to Preston Honda. My husband called the service department and was instantly impressed by their willingness to speak with him, at length, over the phone regarding the issues and then quickly schedule an appointment for the repairs. Service to the car was done quickly and cost of repairs were extremely reasonable! While dealing with the repairs we couldn't but help notice the quality of used cars and prices available at Preston Honda. Ideally we had planned on keeping our Honda Accord for three more years; however, after seeing the prices and having a desire to upgrade to a Honda CRV we entered into a conversation, long distance, with Mark Sanata. He was able to work with us over the phone to come up with some options and then spent a lot of time with our son as he did test drives of a couple of vehicles. He made the process very easy and even came into the office on his day off to finalize the sale with us. Outstanding experience with the service dept and Mark Sanata! Thank you for everything. We will be back! More

Great experience Had a very enjoyable shopping experience with both Rory and Mark. Appreciated the low pressure and informative approach to your business. Will definit Had a very enjoyable shopping experience with both Rory and Mark. Appreciated the low pressure and informative approach to your business. Will definitely inform friends and family of the great experience and highly recommend that they visit the dealership when in need of vehicle. Also appreciated Mark and Rory staying past closing and let us take our new car home with us the same day. Thank you both. More

Do NOT trust them! Used car purchase was AWEFUL! The worst used car experience imaginable LIARS: DO NOT TRUST THEM! I recently bought a used Honda Ridgeline in an out of state transaction. I was comi The worst used car experience imaginable LIARS: DO NOT TRUST THEM! I recently bought a used Honda Ridgeline in an out of state transaction. I was coming to them from about an hour and a half away in Ohio. They were not helpful from the beginning and ended up lying about services that had been done and would be done to the vehicle I was purchasing. The whole process started out being difficult because they refused to take a deposit to hold it for a few days because I was from out of town. I even offered to make $250 of a $2000 deposit non-refundable in case I did not show up or did not buy it when I came. That was a flat out NO! All other dealers I talked to had no problem with doing this. All that aside, I still purchased the truck at FULL asking price. I did this based on several things including services that had been done and were promised to be done. The first thing was that I was shown a work order/receipt from their own service department. It showed that front and rear rotors and pads had been replaced. I believed this until later when I looked at them. The front pads/rotors had been done as well as the rear pads. No rear rotors were done. They had pitted rust on the outside edge of the rotors and looked worn unlike the fronts that you could see were new. These rotors cost about $200 plus installation. Another thing that happened is that the transmission was going to be serviced. I know that they did do it, however they left it 1.5 quarts low. I know this because I had to drive to the local Honda shop and fill it (when I was supposed to be camping with my friends I NEVER get to see!). But I did not want to mess up my transmission so it had to be done. They also said the vehicle would be detailed. It showed up at my house and it was not even swept out. It was in exactly the same condition that I had seen it in the night before. They were also to fix a mud flap that was loose. Nope, they didn’t do that either. This was all simple things we agreed upon to make the deal. After the car had been delivered and all the problems were realized, I tried to contact JIM GRAHAM the sales manager. He would not return my messages. Then I tried to contact BOB PETERS, the General Manager. It was the same story, no answer to phone calls or voice mail. The only person who would talk to me was Rory Stewart, the salesman. He seemed like he was genuinely trying to help me and was the only good part about the whole experience. However there is only so much he could do. In the end, JIM GRAHAM the sales manager finally answered a phone call and rudely disregarded everything I was saying. He told me that he was going to trust his “chief mechanic” who had been there eight years over ANY CUSTOMER! How bad is that for customer service? I had even sent pictures of the rotors and the transmission fluid that I had added. He told me I could have taken the pictures anywhere. As if I went out and found a Honda Ridgeline and did that. Not only is that insulting, it is ridiculous. He told me that the whole transaction had started off on “negative note”. I assume this was me trying to get them to hold a car for a deposit. Who wants to plan to travel an hour and a half to go see a vehicle they are very interested in but unsure if it will be there? That’s what deposits are for. I have done it before and will probably do it again. Basically in the end I got what I feel is a nice truck at a reasonable price. The problem is that the truck was sold to me based on lies and false promises. That is simply unacceptable and a terrible way to do business. So I am writing this to warn people NOT TO GO THERE FOR ANYTHING! Especially a used car or service work. More

Kurt and Paul worked so hard to save us money My husband and I came to Preston Honda cautiously optimistic about the likelihood of getting financed. Our credit situation is "special" to say My husband and I came to Preston Honda cautiously optimistic about the likelihood of getting financed. Our credit situation is "special" to say the least. Paul battled it out with lenders while Kurt stuck by us, reassuring and entertaining us. One GIANT headache for Paul later and a few hours spent by Kurt pacing with us....an offer was negotiated that we could make work. These gentlemen went all out for us. We are more than pleased with our purchase. My only regret is the fish Kurt didn't reel in as he spent half of his day off with us. Thanks Guys! The Kimmel"s More

Excellence is its own reward At age 74 I have purchased or leased many vehicles. I am very impressed with the courtesy and professionalism demonstrated by Kurt Abraham and Valeri At age 74 I have purchased or leased many vehicles. I am very impressed with the courtesy and professionalism demonstrated by Kurt Abraham and Valerie Villani. They made the experience an enjoyable one and I would not hesitate to recommend them to anyone. More

Quick and relatively painless! We decided on a whim to purchase a new car. We went through the Internet, got a great deal and couldn't pass it up! Everyone we worked with was warm a We decided on a whim to purchase a new car. We went through the Internet, got a great deal and couldn't pass it up! Everyone we worked with was warm and friendly. A no pressure sale. The car was ready when promised, and the delivery went smoothly. The only painful part was signing all of the paperwork! Would recommend Preston for your next car! More