Preston Chrysler Dodge Jeep Ram of Wilmington - Service Center

Worst customer service I ever experienced. Brought my car to this dealership on Friday to get motor mounts fixed, picked the car up Saturday. When I got in my car the battery light was on, when I inquired ab to this dealership on Friday to get motor mounts fixed, picked the car up Saturday. When I got in my car the battery light was on, when I inquired about it, I was told that the light was on prior to bringing the car there (it was not). My clock was wrong in the car (obviously they jumped the car there). On my way home, the car broke down on a busy highway. Come to find out, they disconnected my alternator and never hooked it back up right. Went to the dealership today and the general manager said they never touch the alternator (I had pictures of the cables disconnected). They also drove my car around for 15miles and gave it back with the gas light on (pictures of that as well). Normally, I would have ignored that. My main grief is the fact my car broke down on a busy highway after driving off their lot. They had no concern for my safety. What kind of customer service is that? And then they lied! The general manager’s response was “Well, mam what would you like me to do? Don’t come back here then.” This was not my first issue with this dealership (the dealership I bought my car at) They replaced a fan in my engine a couple months ago and broke my coolant hose and when they were asked about it, the service manager said “Any hose will leak of you touch it.” Meanwhile coolant was leaking all over my car. If I didnt catch that and the car over heated or caught fire, they would have blamed me. I thought I was doing the right thing buying from a dealer and having my car worked on there, BIGGEST MISTAKE I ever made was doing business with them and the only time they even get back to you is when you leave a bad review or threaten to put them on blast. Please DO NOT make the same mistake I did. More

Outstanding Service Had an issue with my Grand Cherokee shifting, I called 3 Jeep dealerships in PA, all said there is a two week waiting period and that I could rent a c Had an issue with my Grand Cherokee shifting, I called 3 Jeep dealerships in PA, all said there is a two week waiting period and that I could rent a car. I called Brandywine, where I bought the car and not only did they take the car in but fixed it within a day. Next time, Brandywine is my first call for service. Outstanding sales and now service experience. Thank you! More

A manager of a service department is sucks I bring my 2015 Dodge Challenger for a repair they charge me for 2 breaks sensors change $500 labor plush parts I have 10% off coupon to use and after I bring my 2015 Dodge Challenger for a repair they charge me for 2 breaks sensors change $500 labor plush parts I have 10% off coupon to use and after I talk to him he say I can use because I have to say that before. Ok I pay my bill and after I’m going to my job I find damage on my car after I left Saturday 3:00pm on his parking lot . I call him back I talk to him he’s telling me to send email with a pictures and I still waiting to email me back. This is unacceptable More

Amazing dealership! I love this dealership. I Purchased my van from them and they are the only ones I allow to perform any service on it! Everyone is very professional an I love this dealership. I Purchased my van from them and they are the only ones I allow to perform any service on it! Everyone is very professional and they treat you as if you are family! More

Came in nervous left comfortable. I came into the dealership pretty nervous considering the fact that it was my first time shopping for a car and I'm only 20 years old. I felt that lea I came into the dealership pretty nervous considering the fact that it was my first time shopping for a car and I'm only 20 years old. I felt that leaving with a car and having no credit was going to be impossible but the situation turned out fair. I left with a wrangler I enjoyed very much at a price that kinda hurts the pocket, but it could have been way more expensive. They worked with me knowing I'm looking to build credit and gave me a price I could afford. I left feeling comfortable. More

Excellent service Everyone is very friendly, the shuttle service is essential for me and allows me to still work that day and they call promptly to discuss any car issu Everyone is very friendly, the shuttle service is essential for me and allows me to still work that day and they call promptly to discuss any car issues found. More

Timely and ease of an appoint,ent Very dependable service on my truck and also my charger in the past! Like the sales staff too! Always can get a service appointment timely. Very dependable service on my truck and also my charger in the past! Like the sales staff too! Always can get a service appointment timely. More

Service experience Understood my service needs. Repaired my vehicle in a timely manner.My vehicle was fixed right the first time and that makes me happy. Thank you Understood my service needs. Repaired my vehicle in a timely manner.My vehicle was fixed right the first time and that makes me happy. Thank you More

Very happy with purchase and service!! Each employee was aware of my needs. There was no need to explain what I needed when I spoke to a different team member. Everyone had the answers I Each employee was aware of my needs. There was no need to explain what I needed when I spoke to a different team member. Everyone had the answers I had questions to! This is a new dealership and vehicle line for me, very happy with everything! More

Great Service I really liked how they worked around my crazy work schedule. JR kept me in the loop about the work being done on my car and made it really easy. I really liked how they worked around my crazy work schedule. JR kept me in the loop about the work being done on my car and made it really easy. More