Preston Chrysler Jeep Dodge RAM of Wilmington

They lie about the things they are selling I purchased my 2018 Jeep Grand Cherokee in Feb. Anthony, the salesman, was great. Everything went pretty smoothly, until I went back to see Aaron Di I purchased my 2018 Jeep Grand Cherokee in Feb. Anthony, the salesman, was great. Everything went pretty smoothly, until I went back to see Aaron Dial, the finance guy, to sign all the paperwork. Once with Aaron, he presented me with several items, upsells. One particular item was marked as a gas savings device. He said it would save me "up to 5mpg". I quickly calculated that this would save me money over the life of the vehicle, even if it only saved me 2mpg. I drove my SUV for 2 weeks and got an average of 17.7mpg. Then the device was installed. I noticed immediately that the average mpg dropped to 15.5. But I drove the SUV for 2 weeks to see if it would rebound. It did not. In fact, it dropped to 15.1. I returned to talk to Aaron, to get this resolved. I am flexible. Either take the part off and refund my money, or compensate me for the costs. He refused and even tried to blame my driving habits, suggesting that I changed my driving habits to cause this. He also suggested that the engine needed a "breaking in" time. These are just lies. I talked to Steve Boyd, the dealership General Manager and Owner, yesterday, to see how I could get this issue resolved. He gave me the exact same spin, saying that it was my driving habits which caused the drop in fuel mileage and that I am a liar. Looking at the box for the part, it says it's a high performance part and does not say anything about fuel savings. Going to the part manufacturers website, they specifically say that they do NOT guarantee any fuel savings. This dealership clearly lies. I love my vehicle. I just don't trust this dealership and will never purchase from them again. More

Excellent service We needed to access funds from our IRA to purchase the car that we wanted and that caused some delay. Keith assured us that Brandywine would work with We needed to access funds from our IRA to purchase the car that we wanted and that caused some delay. Keith assured us that Brandywine would work with us and held our check for almost two weeks as we were stuck in Florida due to a weather situation at home. Thanks Keith, Aaron and the rest of the staff at Brandywine for a truly remarkable sales experience. More

Five star Great experience at brandywine jeep .... Keith my salesman was awesome ... Went the extra mile with service ....helped set up my Bluetooth and all the Great experience at brandywine jeep .... Keith my salesman was awesome ... Went the extra mile with service ....helped set up my Bluetooth and all the settings .... Would definitely recommend this dealership More

New Jeep Owner Kevin , worked super hard to get the exact Jeep we wanted. And took the time to go over all of are questions. Super happy with our decision to buy Kevin , worked super hard to get the exact Jeep we wanted. And took the time to go over all of are questions. Super happy with our decision to buy our Jeep Cherokee From Brandywine. More

Ask for Keith! Best car buying experience hands down. Fun, friendly and most important knowledgeable. Keith had our car ready when we arrived and actually pre progra Best car buying experience hands down. Fun, friendly and most important knowledgeable. Keith had our car ready when we arrived and actually pre programmed several useful features for us into our new Cherokee. I have already given his business card to a few friends👍🏻 More

Best Service Thus Far Keith Ezykowich was extremely thorough and accommodating. He was very knowledgeable and made the process painless. He even helped keep our three yea Keith Ezykowich was extremely thorough and accommodating. He was very knowledgeable and made the process painless. He even helped keep our three year old girl entertained while we spoke with the finance guy. He was very kind, caring, and professional. We’ve been working with BCP for many years and Keith will definitely be our go to guy from now on. More

Great experience Kevin Ryan was very helpful and helped me get the truck I wanted for the best price possible . He, along with other staff members did a great job mak Kevin Ryan was very helpful and helped me get the truck I wanted for the best price possible . He, along with other staff members did a great job making my car buying experience quick and easy. More

Very accommodating and easy to work with! I really enjoyed my experience at this dealership. They really tried hard to get me funded for a loan and even offered for me test drive the car befo I really enjoyed my experience at this dealership. They really tried hard to get me funded for a loan and even offered for me test drive the car before I was approved. Once I was ready to purchase my car it was a smooth and easy process. Communication was great through the whole process. Keith was awesome and was very sweet to my little girl. I would recommend going here and asking for Keith. You won't regret it! More

Excellent customer service. Brandywine Chrysler Jeep Dodge Ram was wonderful to work with when purchasing my new Charger Working with Keith Ezykowich was no fuss, no bs. I walke Brandywine Chrysler Jeep Dodge Ram was wonderful to work with when purchasing my new Charger Working with Keith Ezykowich was no fuss, no bs. I walked away from another dealership because of the typical bs, but did not experience that at Brandywine. If you are looking to purchase a vehicle and don't want the hassle and pressure from regular dealers, see Keith. More

Flat out lies cost me $2500+ Aaron Dial straight up lies. Everything was going great until i went to finalize the purchase of my new vehicle. Aaron presented several items to upse Aaron Dial straight up lies. Everything was going great until i went to finalize the purchase of my new vehicle. Aaron presented several items to upsell to me. One part, he claimed would save me "up to 5 mpg". It cost nearly $1000 (plus interest since it's tacked onto the loan). I drove my vehicle for 2 weeks before getting the part installed. I averaged 17.7 mpg. The day after the install, my vehicle started getting 15.5 mpg. I drove it for 2 weeks and it has dropped to 15.2 mpg. I went in to return the part, but the liar refused. He said all after market sales are final. I don't remember him saying this prior to the sale, though it wouldn't matter to me because i was willing to pay a little now for the extra gas savings. This SUV at 20+ mpg would be awesome. But now I'm stuck with only 15 mpg. This is a minimum of $2500 mistake. Never deal with these people. Update: I spoke with Steve Boyd, the owner of this dealership. He refused to help me and called me a liar. 3 April 2018 More