Preston Chrysler Dodge Jeep Ram - Service Center

Stacey was very pleasant and professional to deal with. I address my issue with my vehicle and took care it. I address my issue with my vehicle and took care it. More

The service department is very professional and each person goes above and beyond to provide the best service possible. person goes above and beyond to provide the best service possible. More

Top-tier Service Advisors. Concierge very accommodating on short notice appointments. Love the free car washes for life! Concierge very accommodating on short notice appointments. Love the free car washes for life! More

Did not check psi on tires after asking three times to do that. Was told they would not rotate tires because tread was good. 44.95 labor to replace air filter. Five minutes of work. Your reputation stays in that. Was told they would not rotate tires because tread was good. 44.95 labor to replace air filter. Five minutes of work. Your reputation stays in tack. Service coupon was for oil change and tire rotation. Wasn’t honored. More

Customer Service was absolutely horrible! ! Dropped off my car on Wednesday for Thursday service. They were to fix the car in one day. I called right before 4 to check on status. Was not g ! Dropped off my car on Wednesday for Thursday service. They were to fix the car in one day. I called right before 4 to check on status. Was not going to be done until the next Tuesday and they claimed no loaner car. They said they could complete by 1 the next day. I waited and called close to 1 to check status. Wont be done now until the next Tuesday or Wednesday. Could not get anyone to call me back about a loaner car. Finally got one after making calls ALL day. Was a very stressful and horrific experience. The car is a lease and still under warranty or I would never go back to Preston. I have bought cars there for years. I also had a horrible experience buying out the lease on my car a few months prior. More

Katie was super helpful, definitely will return when in need of future services and more! need of future services and more! More

The two service advisors were terrific! Rick is one of the most friendly and best salesperson! Came across the owner of the dealership, he completely ignored me. No smile, not even a “hi. Rick is one of the most friendly and best salesperson! Came across the owner of the dealership, he completely ignored me. No smile, not even a “hi.” I had to say good morning to the female greeter at the front desk. No greeting. Except for the two service advisors and one salesperson, this dealership has lost the meaning of customer service. More

The staff at Preston Toyota (especially Dan) go above & beyond common courtesy to assure the satisfaction of their customers. In addition, a staff member came into the waiting & asked if there was anything beyond common courtesy to assure the satisfaction of their customers. In addition, a staff member came into the waiting & asked if there was anything he or anyone could do to make our wait time more comfortable. The waiting area is also very spacious & the big screen TV entertains us while waiting to make time go by quickly. More

Surprised at the cost of battery and not being covered by extended warranty with Fidelity. extended warranty with Fidelity. More

Car wash was HORRIBLE! Service was good but every time I get car washed it looks bad Service was good but every time I get car washed it looks bad More