Preston Chrysler Dodge Jeep Ram - Service Center

I had to take my car back in again for a problem I keep having with my headlights. Not only did they fix it, they didn’t even charge me because I had been there a few months earlier! I was shocked and su having with my headlights. Not only did they fix it, they didn’t even charge me because I had been there a few months earlier! I was shocked and surprised! They have a permanent return customer in me from now on! More

very little communication! no return calls for a long time ! contact never initiated unless i inquired first ! misleading no return calls for a long time ! contact never initiated unless i inquired first ! misleading More

Will never take my car there for service again or buy anything from there again anything from there again More

Stacey was very pleasant and professional to deal with. I address my issue with my vehicle and took care it. I address my issue with my vehicle and took care it. More

The service department is very professional and each person goes above and beyond to provide the best service possible. person goes above and beyond to provide the best service possible. More

Top-tier Service Advisors. Concierge very accommodating on short notice appointments. Love the free car washes for life! Concierge very accommodating on short notice appointments. Love the free car washes for life! More

Did not check psi on tires after asking three times to do that. Was told they would not rotate tires because tread was good. 44.95 labor to replace air filter. Five minutes of work. Your reputation stays in that. Was told they would not rotate tires because tread was good. 44.95 labor to replace air filter. Five minutes of work. Your reputation stays in tack. Service coupon was for oil change and tire rotation. Wasn’t honored. More

Customer Service was absolutely horrible! ! Dropped off my car on Wednesday for Thursday service. They were to fix the car in one day. I called right before 4 to check on status. Was not g ! Dropped off my car on Wednesday for Thursday service. They were to fix the car in one day. I called right before 4 to check on status. Was not going to be done until the next Tuesday and they claimed no loaner car. They said they could complete by 1 the next day. I waited and called close to 1 to check status. Wont be done now until the next Tuesday or Wednesday. Could not get anyone to call me back about a loaner car. Finally got one after making calls ALL day. Was a very stressful and horrific experience. The car is a lease and still under warranty or I would never go back to Preston. I have bought cars there for years. I also had a horrible experience buying out the lease on my car a few months prior. More

Katie was super helpful, definitely will return when in need of future services and more! need of future services and more! More

The two service advisors were terrific! Rick is one of the most friendly and best salesperson! Came across the owner of the dealership, he completely ignored me. No smile, not even a “hi. Rick is one of the most friendly and best salesperson! Came across the owner of the dealership, he completely ignored me. No smile, not even a “hi.” I had to say good morning to the female greeter at the front desk. No greeting. Except for the two service advisors and one salesperson, this dealership has lost the meaning of customer service. More