Preston Chrysler Dodge Jeep Ram - Service Center

service technician gives me a $900+ list of "recommended" items during my state inspection including 1) brake fluid flush$122.30, 2) complete drive-line fluid exchange $441.94, 3)change engine oil $24.95 ( h items during my state inspection including 1) brake fluid flush$122.30, 2) complete drive-line fluid exchange $441.94, 3)change engine oil $24.95 ( had done 4 months ago which they did low mileage, 4) repair leaking windshield washer hose $145.83 ( which neither the mechanic nor the service tech failed to state that it was a requirement for passing state inspection. He said I could think about it and fix later, it was just for my record.. They notify me an hour later (2 hours total), to say my truck was ready the service tech took my card for payment and said truck was outside. I went out and on the seat the Preston mechanic had a Failed inspection print out on my seat. I went BACK in and said you did not tell me any thing was necessary for passing inspection. The tech proceeds to blame the mechanic for not telling him. I said well then get it fixed. He says now there is no one available to work on it and for me to come back again that they did not have the part in stock ( when they initially told me "repair leaking windshield washer hose $145.83 " an hour before that they were prepared to do right then! I said, I am not coming back after the way Preston treats customers! YOU DON'T EVEN TELL THE CUSTOMER THE VEHICLE WILL NOT PASS INSPECTION UNLESS THEY PERFORM THIS REPAIR! ALSO; $145.83 to replace a $5.95 hose- close to an hour's work at $150/hr.? Vindictive, unscrupulous, lying service experience. I have been going there for years for my truck's inspections and recalls.- sleazy behavior.!!! More

Dealership said leaks in tires could not be repaired and tried to sell new tires. I then went to tire dealer for new tires they said my tires were too good to replace and fixed the leaks. I will not return tried to sell new tires. I then went to tire dealer for new tires they said my tires were too good to replace and fixed the leaks. I will not return to your dealership. . More

The service I received was excellent and promptly provided. The staff in the service department was very kind to me. Kelly was very kind with updating me about my car. provided. The staff in the service department was very kind to me. Kelly was very kind with updating me about my car. More

Service is always quick and easy while I was there I also brought a new car good experience brought a new car good experience More

The service was fine but they charged for state inspection which were supposed to be free. inspection which were supposed to be free. More

Fast and friendly service, did not have to wait too long. Very professional and personal. Thank you Very professional and personal. Thank you More

Received excellent and courteous service. . I was very pleased with the timely repair and oil change. . I was very pleased with the timely repair and oil change. More

The service I received from the Service Department was excellent. Kelly, the service agent assigned to me, informed me daily about what was happening with the vehicle. The technician who replaced my tra excellent. Kelly, the service agent assigned to me, informed me daily about what was happening with the vehicle. The technician who replaced my transmission did an excellent job installing a refurbished transmission. The transmission drives better than before! More

Communication between customer and service sucks. Text were not answered we were not kept update on repairs. Have had the car for around 3 weeks and garage had car for over a week and a half. Text were not answered we were not kept update on repairs. Have had the car for around 3 weeks and garage had car for over a week and a half. More

As an owner of many Preston Jeeps, your facility always provides excellent service for me and my family. It starts with scheduling. Liz is ALWAYS friendly, efficient, and spot on. Jordan in Service was provides excellent service for me and my family. It starts with scheduling. Liz is ALWAYS friendly, efficient, and spot on. Jordan in Service was AWESOME with daily updates during the service process. More