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Preston Chrysler Dodge Jeep Ram

New Castle, PA

4.2
557 Reviews
When Robert L. Preston purchased his first auto dealership in 1989, he could only have dreamed about what it would grow into. Preston Chrysler Dodge Jeep Ram in New Castle is just one of 10 dealerships and 12 brands that make up the Preston Auto Group. Drivers throughout Western Pennsylvania and Eastern Ohio rely on our dealership to meet their used and new Chrysler Dodge Jeep or Ram car, truck, van, crossover or SUV needs. Preston Auto Group is now a Top 150 Dealer Group in the Nation according to Automotive News with 10 stores retailing nearly 10,000 units a year. In addition to being a leading dealership serving drivers in Ellwood City, Hermitage, Slippery Rock, Grove City, Pittsburgh, Preston Chrysler Dodge Jeep Ram is a big part of the community. Robert L. Preston and his wife Joanne Preston worked tirelessly to help raise $3.7 million to construct the Preston Chambers YMCA Y Zone. Today residents both young and old rely on this premier facility for recreation, entertainment, and exercise. In addition, all members of the team at Preston Chrysler Dodge Jeep Ram donate time and money to worthy community organizations like the Salvation Army and the Akron Children’s Hospital. We aim to be more than a dealership. We aim to be a pillar of the community with a positive local impact. If you are unfamiliar with our dealership, we invite you to stop by in person and let our team introduce themselves. Drop in Monday through Saturday to experience what makes Preston Chrysler Dodge Jeep Ram special, and please contact us with any questions.
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1500 Wilmington Rd

New Castle, PA

16105

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Showing 557 reviews

May 15, 2014

After sale costs All was good. Only thing I would hesitate about is the high fees after the sale. Everyone said could not be helped, but, of course, that is not corr More

by yupljjpoiy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance guy did good job
May 16, 2014 -

Preston Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us. We work hard to make sure our guests have a wonderful experience and we apologize if some aspects of your prior visit with us have not been up to your expectations. I wholeheartedly apologize as well if you feel like you were overcharged. We try to make sure to satisfy every customer and take their time very seriously. I am committed to mending this situation. Please contact me at your convenience so that we can resolve the issue. Sincerely, Stephanie Bates Customer Service Manager

May 12, 2014

Awesome Bought a used Tacoma ---- The best experience I have ever had buying a car. They are there to help YOU not themselves. I will recommend them to everyo More

by PNicklin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 13, 2014 -

Preston Chrysler Dodge Jeep Ram responded

We appreciate you taking time to leave us a great review! We are pleased to hear that John and Tammy did a great job in assisting you in your purchase. It was a pleasure to assist you. We are pleased to hear about your great experience at our dealership! If there is anything else we can do for you just give us a call! Sincerely, Stephanie Bates Customer Service Manager

May 09, 2014

Rick Ferrari was excellent in assisting me with my new car purchase. I am an old man and was nervous about this purchase. Thank you. More

by 0be65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 09, 2014 -

Preston Chrysler Dodge Jeep Ram responded

Congratulations on your new purchase! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Rick was able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Stephanie Bates Customer Service Manager

May 04, 2014

Rockin Rolla Corolla! Rick is the best! The staff was excellent! The family enjoyed the experience very much! We will return in the future! Thanks again Preston Motors! More

by slicky007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 05, 2014 -

Preston Chrysler Dodge Jeep Ram responded

Thanks you for taking the time to submit this amazing feedback. Our team works hard at maintaining top-notch customer service and they will be ecstatic to hear you left our store satisfied. I am very glad that Rick was a great help to you. We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again and your family in the future! Sincerely, Stephanie Bates Customer Service Manager

May 01, 2014

Excellent New Car Shopping Experience We were approached in the parking lot by a friendly sales person and he led us to the floor model. From there on he continued to do whatever he coul More

by magargee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 02, 2014 -

Preston Chrysler Dodge Jeep Ram responded

Thanks for this great review! Ricki truly knows his stuff. We make sure that all of our employees are knowledgeable and courteous and he will be glad to hear you were able to perceive that. Feel free to come back and visit if you have any further needs. Also, check out our Facebook and Twitter for exclusive deals. Sincerely, Stephanie Bates Customer Service Manager

April 25, 2014

Grandma's New Car Grandma needed a new car for a long time. She went test driving the Rav 4 and had decided to go for it, but not without a lot of moral support, this More

by Joannecanam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarge McCool
Apr 28, 2014 -

Preston Chrysler Dodge Jeep Ram responded

Congratulations on your new purchase! I hope your grandma is enjoying her newRav4. It’s wonderful to know that you feel confident in your decision to choose Preston Toyota, as your dealer. Sarge is an asset to our dealership and it is encouraging to hear that he impressed you by delivering our trademark knowledgeable and pressure-free service. We look forward to working with you for your next servicing need; remember to find us on Facebook and Twitter to receive access to our exclusive coupons. Sincerely, Stephanie Bates Customer Service Manager

March 20, 2014

I contacted the dealership about a truck I viewed online. My initial contact was Jaime. He was courteous and extremely willing to help. I then dealt with Danny. He went above and beyond to get me the truck More

by 12tundra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Elliot, Daniel Torsello
Mar 21, 2014 -

Preston Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write this review! It is great that our sales team was able to provide exceptional customer service. We always appreciate customer feedback, and it is great that we were able to promptly attend to all of your needs. We highly value your recommendation, and please call with any questions. Sincerely, Stephanie Bates Customer Service Manager

February 18, 2014

We didn't get what we were told were going to get. though we looked at a vehicle under the assumption of getting a different one. We originally wanted the Highlander limited, after going over numbers, More

by ivancunningham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Mar 12, 2014 -

Preston Chrysler Dodge Jeep Ram responded

Hi Ivan, Thank you so much for your feedback, we think that customer feedback is invaluable to help us improve our business. While we aren't perfect, we do strive every single day to improve our business in an effort to provide our customers with the absolute best purchase and service experience they've ever had. Sounds like we fell short of this with your experience. I know you spoke to my brother Kevin Preston who is the Toyota Sales Manager and he and we feel really terrible about the way you feel. While I wasn't there to hear specifically what was discussed on the different models of the Highlander, it is never our intention to mislead our customers. This is why we had you (and all of our customers) take the Highlander for a test drive and go over all of the equipment and features doing the final paperwork. Regardless of the misunderstand we wanted to say that we are sorry. We'd love to explain our side of the story, feel free to call me on my personal cell phone if you'd like to discuss further, 724-944-3416. Thank you so much Ivan, take care, and I hope to speak to you soon. Sincerely, Bobby Preston Owner/General Manager Preston Atuo Group

December 10, 2013

Overall, I am very pleased with the GTI that I purchased. The more I drive it, the more I like it. I was disappointed in the low trade-in value that they offered me on my Pontiac, and they did not negotiate More

by Rgumpper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other lady in Finance Department (don't know her name)
Dec 11, 2013 -

Preston Chrysler Dodge Jeep Ram responded

Congrats on the new GTI! I am thrilled to hear that that our team was able to find you a great vehicle and that the financing process was efficient. We thank you for your recommendation and we hope to see you again. Make sure to follow us on Facebook and Twitter for current offers. Sincerely, Stephanie Bates Customer Service Manager

December 09, 2013

Another great experience of purchasing our 11th Toyota from Preston Motors, and Ricki Ferrari. Ricki mentioned that with the additional of purchase of two more vehicles we will have our personal parking More

by lemery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dec 10, 2013 -

Preston Chrysler Dodge Jeep Ram responded

Thank you for this review and for being a loyal customer! Our goal is to provide the best customer service so that our customers continue to come back, and we are thrilled to hear that you come here so often you need your own personal parking spot! We cannot wait till you next visit with us. Make sure to follow us on Facebook and Twitter for current news and offers. Sincerely, Stephanie Bates Customer Service Manager

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