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Preston Chrysler Dodge Jeep Ram

New Castle, PA

4.2
557 Reviews
When Robert L. Preston purchased his first auto dealership in 1989, he could only have dreamed about what it would grow into. Preston Chrysler Dodge Jeep Ram in New Castle is just one of 10 dealerships and 12 brands that make up the Preston Auto Group. Drivers throughout Western Pennsylvania and Eastern Ohio rely on our dealership to meet their used and new Chrysler Dodge Jeep or Ram car, truck, van, crossover or SUV needs. Preston Auto Group is now a Top 150 Dealer Group in the Nation according to Automotive News with 10 stores retailing nearly 10,000 units a year. In addition to being a leading dealership serving drivers in Ellwood City, Hermitage, Slippery Rock, Grove City, Pittsburgh, Preston Chrysler Dodge Jeep Ram is a big part of the community. Robert L. Preston and his wife Joanne Preston worked tirelessly to help raise $3.7 million to construct the Preston Chambers YMCA Y Zone. Today residents both young and old rely on this premier facility for recreation, entertainment, and exercise. In addition, all members of the team at Preston Chrysler Dodge Jeep Ram donate time and money to worthy community organizations like the Salvation Army and the Akron Children’s Hospital. We aim to be more than a dealership. We aim to be a pillar of the community with a positive local impact. If you are unfamiliar with our dealership, we invite you to stop by in person and let our team introduce themselves. Drop in Monday through Saturday to experience what makes Preston Chrysler Dodge Jeep Ram special, and please contact us with any questions.
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1500 Wilmington Rd

New Castle, PA

16105

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Showing 557 reviews

November 01, 2016

Preston Toyota I came to Preston Toyota looking for a new lease everyone that works there is so friendly and helpful. Brandon Marinelli got me into a Toyota Camry le More

by Cathy012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Marinelli, Chuck Warren
Nov 03, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thank you for leaving us this great review about Preston Toyota. We are very happy to hear that Brandon could be so friendly and helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Sincerely, Stephanie Bates Customer Service Manager

October 27, 2016

Great buying experience I drove from canton ohio to make buy a truck there & overall had a Great buying experience. Salesman T Rankin was honest & upfront during the whole sa More

by Carguy Z
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tashan Rankin
Oct 30, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thank you for the wonderful review and for traveling to Preston Toyota from quite a distance to do your business. We will continue to offer the best car buying experience to each and every customer we come in contact with. Thank you again for your kind words and business. Sincerely, Stephanie Bates Customer Service Manager

October 19, 2016

Purchased a Rav4 & a Toyota Corolla My husband wanted to upgrade to a new Rav4, so he called Ricki Ferrari on Rickis cell phone. Rick was on vacation in Fla. but still took the cal More

by C-J 19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walt Kustra, Keith Cruse, Chuck Warren
Oct 20, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thanks so much for this 5-star review about your sales experience here at Preston Toyota! We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. Congratulations on your new Rav4 and Toyota Corolla. Sincerely, Stephanie Bates Customer Service Manager

October 07, 2016

Toyota Tundra I was able to get a great deal on a Tundra with the help of Chuck Warren and Rick Ferrari. They had the numbers ready for me when I arrived so there w More

by j3elliott21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Warren
Oct 10, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Chuck and Rick were helpful during your visit and that you love your new Tundra. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Stephanie Bates Customer Service Manager

October 03, 2016

Bad experience Very bad experience they messed up my whole credit deal and then basically said they will not fix it buying a new vehicle is supposed to be a good exp More

by Buyer3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Oct 18, 2016 -

Preston Chrysler Dodge Jeep Ram responded

I am concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I would love the chance to talk with you more about this. Hope to hear from you soon. Sincerely, Stephanie Bates Customer Service Manager

September 10, 2016

2016 Toyota 4runner TRD PRO Rick Ferrari does it right! I am very happy with this purchase. I bought my last 2 Toyota's from Preston Motors. Excellent sales and Service dept. H More

by joeyv66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2016 -

Preston Chrysler Dodge Jeep Ram responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Stephanie Bates Customer Service Manager

September 09, 2016

Stand behind your own product!!! I took my Caravan in for an ABS problem. They did a quick diagnostic and confirmed what I had told them when I called. The accumulator was not holdi More

by Unhappy customer
Recommend Dealer
No
Employees Worked With
Did not get the name.
Sep 27, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your recent experience. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Stephanie Bates Customer Service Manager

August 29, 2016

Preston was very accommodating Rick and Keith were very helpful in helping me and my husband find a vehicle, thank you both for your help and thanks to Valerie for her work with our More

by Laurie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valerie villani, Keith Cruse
Sep 02, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Hi Laurie! We love hearing from our customers so thank you for taking the time write this glowing feedback. It's wonderful to hear that our staff at Preston Toyota was able to provide you with the accommodating service you deserved! We really appreciate this feedback and we will share it with them. Warm Regards, Sincerely, Stephanie Bates Customer Service Manager

Sep 02, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Hi Laurie! We love hearing from our customers so thank you for taking the time write this glowing feedback. It's wonderful to hear that our staff at Preston Toyota was able to provide you with the accommodating service you deserved! We really appreciate this feedback and we will share it with them. Sincerely, Stephanie Bates Customer Service Manager

August 18, 2016

Overall Great Experience I worked with Anthony Bailey on a certified Toyota Avalon Hybrid. Anthony provided excellent service and went out of his way to make sure the deal we More

by PT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bailey, Chuck Warren
Aug 23, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Anthony and our team were helpful during your visit and that you love your new Avalon Hybrid. If you have any questions, please don't hesitate to reach out to us again. Thanks for your recommendations! Sincerely, Stephanie Bates Customer Service Manager

August 12, 2016

Super Speedy! Our Rav 4 had a recall. I scheduled the appointment online. When I arrived, they had me pull directly into a service bay. Originally they said it wo More

by 4 Runner Lover
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tessa Fairburn
Aug 23, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thanks for the feedback. It is gratifying to hear that we're able to service your vehicle quickly. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Stephanie Bates Customer Service Manager

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