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Preston Chrysler Dodge Jeep Ram

New Castle, PA

4.2
557 Reviews
When Robert L. Preston purchased his first auto dealership in 1989, he could only have dreamed about what it would grow into. Preston Chrysler Dodge Jeep Ram in New Castle is just one of 10 dealerships and 12 brands that make up the Preston Auto Group. Drivers throughout Western Pennsylvania and Eastern Ohio rely on our dealership to meet their used and new Chrysler Dodge Jeep or Ram car, truck, van, crossover or SUV needs. Preston Auto Group is now a Top 150 Dealer Group in the Nation according to Automotive News with 10 stores retailing nearly 10,000 units a year. In addition to being a leading dealership serving drivers in Ellwood City, Hermitage, Slippery Rock, Grove City, Pittsburgh, Preston Chrysler Dodge Jeep Ram is a big part of the community. Robert L. Preston and his wife Joanne Preston worked tirelessly to help raise $3.7 million to construct the Preston Chambers YMCA Y Zone. Today residents both young and old rely on this premier facility for recreation, entertainment, and exercise. In addition, all members of the team at Preston Chrysler Dodge Jeep Ram donate time and money to worthy community organizations like the Salvation Army and the Akron Children’s Hospital. We aim to be more than a dealership. We aim to be a pillar of the community with a positive local impact. If you are unfamiliar with our dealership, we invite you to stop by in person and let our team introduce themselves. Drop in Monday through Saturday to experience what makes Preston Chrysler Dodge Jeep Ram special, and please contact us with any questions.
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1500 Wilmington Rd

New Castle, PA

16105

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Showing 557 reviews

January 03, 2017

Awesome Car Buying Experience We just purchased a 2017 Toyota RAV4 from Preston Motors. Our experience was pleasant with minimal pressure to buy. Both Rick and Anthony were per More

by Halin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Bailey
Jan 04, 2017 -

Preston Chrysler Dodge Jeep Ram responded

Congratulations on your new 2017 Toyota RAV4 Halin, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a remarkable experience. We will share your comments with Rick and Anthony and we look forward to seeing you at our dealership in the future. Sincerely, Stephanie Bates Customer Service Manager

January 01, 2017

Car still not fixed Well I'm very upset...my car has been serviced more than 13 times at the Newcastle store.. causing major problems now...it seems like I bought a 30 More

by Mad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Preston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg
December 26, 2016

Stress free car buying Everyone was nice to talk to and polite. They were honest with me before I travelled 45 minutes and the car's condition was as expected when I arrive More

by Fedor
Recommend Dealer
Yes
Employees Worked With
Nick Turco
Dec 27, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Hi Fedor and thank you for this great review about Preston Toyota! We're excited to hear that Nick took care of you! He is a great asset and we appreciate all he does. Thank you again and hope to see you soon. Sincerely, Stephanie Bates Customer Service Manager

December 19, 2016

buying a car I was treated very good every one at the dealer ship were friendly Ricki Ferrari went above and beyond the normal sale person to be help full i have More

by millman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thank you for writing this fantastic review and giving Preston Toyota such an excellent star rating! It is great to hear Ricki was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Sincerely, Stephanie Bates Customer Service Manager

December 10, 2016

Buying Experience I recently purchased a 2016 Toyota Hilander from Preston Motors. I worked with both Nick and Rick and both were professional and courteous. From the More

by Lnedoma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Turco
Dec 13, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thank you for your review about Preston Toyota. We're glad to have Nick and Rick on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Stephanie Bates Customer Service Manager

December 01, 2016

Excellent service...couldn't be more pleased. Matt Sellers, Rick Ferrari, Alison Brown, and Marcella all did an excellent job! My husband and I were so pleased with their service. Everything was More

by Michael & Sherri Marini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alison Brown, Marcella, Matt Sellers
Dec 02, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Michael & Sherri, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Preston Toyota. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Stephanie Bates Customer Service Manager

November 11, 2016

Pleasant and Fast Rick is wonderful and has earned my family and I's loyalty through multiple purchases both in the past and in the future, Working with Rick is a dream More

by calebkerr7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thank you so much for the great review of your experience at our dealership and especially with Rick. All of the employees appreciate your loyalty to Preston Toyota. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact Rick or myself. Sincerely, Stephanie Bates Customer Service Manager

November 10, 2016

Bobby D was very helpful and a great salesman!! He made sure everything was taken care of for me before leaving for vacation !! Thank you! More

by Xray81381
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Dovidio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thanks for your outstanding review about Preston Toyota! I'm very happy to hear that Bobby was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Stephanie Bates Customer Service Manager

November 09, 2016

Why go anywhere else ? I have always made the Preston CDJR location my first stop when I need a vehicle. They always go out of their way to provide a great deal but more imp More

by John B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Turco
Nov 10, 2016 -

Preston Chrysler Dodge Jeep Ram responded

John, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Preston Toyota satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying and service needs! Sincerely, Stephanie Bates Customer Service Manager

November 07, 2016

How they lied to me !!! I purchased a 2016 Jeep Compass Lease.They said they would pay off my Leased trade in they lied .All they wanted was to get the Compass and me out th More

by Pat Shimrack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
THE PRESTON SALES MANAGEMENT>THEY WERE SO PHONY
Nov 27, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Pat, I am terribly sorry to hear about the negative impression you got during your most recent visit at Preston Toyota. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Sincerely, Stephanie Bates Customer Service Manager

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