Preston BMW

Overcharged and repair not done. In addition to being charged 70% over what was quoted, came home to find out the service was not done. I did price the repair at another location and In addition to being charged 70% over what was quoted, came home to find out the service was not done. I did price the repair at another location and it was considerably less. I guess I should have driven a bit further and I wouldn't be in this situation. This is the reason, I bought my last BMW from the dealership in Solon which has an outstanding service department. The Boardman location though convenient, is always a disappointment. My son had taken his BMW to Preston for repair but the service representative was not helpful and rude. My son lost all desire in owning a BMW. He recently bought a beautiful new car, not a BMW. He couldn't deal with the service representatives, Preston's higher charges or the poor quality of repairs. It's worth the drive to go elsewhere. More

Extremely satisfied! We are extremely satisfied with the customer service that we received at Preston BMW in Boardman. Our salesperson, Paul, was knowledgeable and very h We are extremely satisfied with the customer service that we received at Preston BMW in Boardman. Our salesperson, Paul, was knowledgeable and very helpful. The whole process of buying a car took us only about 90 minutes. I got the car that I've been looking for and my husband got the price he was looking for! We highly recommend this dealership. More

Could care less about my business Shopped two high-end dealerships, the experience was as different as night and day. Preston BMW was unfriendly, acted like they could care less abou Shopped two high-end dealerships, the experience was as different as night and day. Preston BMW was unfriendly, acted like they could care less about my business. I would describe their customer service as indifferent. They were not busy during either of my visits yet there was a feeling I was interrupting. After appraising my trade, a deal sheet was handed to me with a rather rude explanation we don't negotiate. Despite my negative experience, my wife and I visited the next day and this was a vehicle she wanted. We test drove and expressed our interest in purchasing. Same as the day prior, cold matter of fact here is the deal take it or leave it. We asked if they could do better on the trade, the sales person stated I explained the deal, it's the best we are going to do. We insisted and he begrudgingly ask the sales manager, came back with a why are you bothering me attitude informing me no as I said we don't negotiate. As flippant as he was my wife wanted the vehicle. I interjected and said let's look at an Infiniti at the other dealership before decide. Am I glad we did. The competing dealer was welcoming and went out of their way to assist us. We actually did not like the Infiniti however the sales person offered two other vehicles. We got a fantastic deal on ironically a 2015 BMW. The trade in offer was substantially better than Preston's and we purchased a newer vehicle with far less miles and as stated at a great price. More

Excellent help with my m550i Paul Ruchtie, client adviser, had a 550i ready and waiting for me when I arrived from Cleveland. It confirmed for me that there was no other automobi Paul Ruchtie, client adviser, had a 550i ready and waiting for me when I arrived from Cleveland. It confirmed for me that there was no other automobile for me. Since I have a specific order in mind, he told me he would contact me as soon as the 2019 models become available. I received a thorough understanding of all options that were not so clear on teh BMW website. More

Great Overall Experience! I had been eyeing a call on the lot for a couple of weeks. Did a test drive but wasn't sure I wanted to buy without checking the market. I did my re I had been eyeing a call on the lot for a couple of weeks. Did a test drive but wasn't sure I wanted to buy without checking the market. I did my research and made a great deal on a very nice car. Paul Ruchtie was NEVER pushy and made himself available by text, which was great. A clean, comfortable sales room and engaged staff made the process painless. Kyle Whelan did my paperwork in no time and got me ready to roll in just minutes! Thanks guys; I hope to see you when I'm ready to buy my next one. =) More

Terrific service and sales team Great dealer. I had purchased my BMW pre owned out of state-but being local to our area, I have my BMW serviced at Preston . Jason, the service writer Great dealer. I had purchased my BMW pre owned out of state-but being local to our area, I have my BMW serviced at Preston . Jason, the service writer is extremely knowledgeable and great to speak with. Straight forward and knows BMW extremely well. I've had a few Porsche's and many Audi vehicles and am very familiar with all the German brands. (Recently got into the BMW for my daily). Jason not only knows BMW, but also knows the other German brands well too- after speaking in detail with him. Furthermore, my family members purchased a brand new X1 from the Preston team-Al from sales was terrific and did an exceptionally wonderful job compared to the deal offered by another BMW dealer, somewhat close--in our market. Keep up the good work! Appreciate the quality service and vehicles offered at your facility. More

Best car buying experience ever! I bought a 2004 330 ix from Preston 9 years ago. Best BMW I have ever owned. They worked with me on a good trade-in of my 1999 AudiI A6. I can'tel I bought a 2004 330 ix from Preston 9 years ago. Best BMW I have ever owned. They worked with me on a good trade-in of my 1999 AudiI A6. I can'tell deal with BMW dealers in Pgh PA, They won'the give a decent trade-in. Bought a 2014 328IX GT w/25 k miles....black on black, a beauty. Thanks AL and Scott! More

Sales and Service Mike Westcott, awesome sales person. Very caring. Helps and directs you with any concerns or issues. Always there to help. Service has been exceptiona Mike Westcott, awesome sales person. Very caring. Helps and directs you with any concerns or issues. Always there to help. Service has been exceptional also. More

Terrible service Only bmw dealer nearby so I have to go to them for certain things. Very disrespectful. Non of the employees knew anything about the cars and we're on Only bmw dealer nearby so I have to go to them for certain things. Very disrespectful. Non of the employees knew anything about the cars and we're on youtube and other websites while serving me. They told me my bank was garbage and can't afford their products. They have scratched and damaged my vehicles and didn't care. They are way over priced compared to other bmw dealers. I tell everyone to stay away from them More