Preston BMW

Jordan in the Parts department is absolutely stupendous. He is professional and definitely knows BMW parts. He went out of his way to assist in finding parts we needed. Thank you Jordan for doing excellent He is professional and definitely knows BMW parts. He went out of his way to assist in finding parts we needed. Thank you Jordan for doing excellent work. You deserve huge recognition for doing a great job. More

These guys are no better than your corner dirt used car lot. On Saturday, I made a deal for a car at MSRP and got multiple assurances in writing that the deal was done and that I can stop searching. On Mon lot. On Saturday, I made a deal for a car at MSRP and got multiple assurances in writing that the deal was done and that I can stop searching. On Monday (today), I got a call from Kyle Whelan to let me know that he's vetoing the deal and will charge me an extra $5,000. I asked him very direct questions about his integrity. He specifically told me that he was not going to honor the word of his team and that it was a "miscommunication" (despite the original deal receiving manager approval and has Kyle's name on it). He admitted to calling neighboring dealerships to compare prices after we made the deal on Saturday and today he settled on $5k over. At the end of the call, I finally told him that I have no respect for the way he represented the store and Kyle said he didn't care. More

Great sales and service team Had bought two cars from Mike and have always had great service from Jason. Plan to buy another soon for a family member. Mike and have always had great service from Jason. Plan to buy another soon for a family member. More

NOT ETHICAL - I recently purchased a used car from Preston BMW and I can NOT recommend them due to their misleading and unprofessional practices. I have reached out to the GSM Kevin Whelan (who aplogi Preston BMW and I can NOT recommend them due to their misleading and unprofessional practices. I have reached out to the GSM Kevin Whelan (who aplogized for some issues as "sorry, our salesperson is new" without discussion of a resolution) as well as the VP of Preston BMW - Kevin Leya (without a response) to try and resolve these issues. More

Exceptional Customer Service!I had a issue with the Exceptional Customer Service! I had a issue with the rain sensor on my 2017 X5 that I purchased from Preston last year. Since I live in the Pittsb Exceptional Customer Service! I had a issue with the rain sensor on my 2017 X5 that I purchased from Preston last year. Since I live in the Pittsburgh area I went to my local BMW dealership to have the part replaced as part of the CPO warranty. That dealership tells me that it is not covered (after already verifying it is covered with BMW of NA) since the windshield is not OEM glass. Despite discussions and numerous phone calls they refused to budge. I sent a message to Kyle Whelan and within a couple of hours he had contacted their BMW rep and agreed that this is a covered part under the CPO warranty. I call back my local dealership with this information and again they refuse. Kyle follows up with me and offers to come the 1.5 hours out to my workplace to have the item fixed and give a loaner. They have already ordered the part so that more time is not wasted. This experience with Kyle and Preston was above and beyond what I have would expected. Within 2 hours they addressed, solved, and had a solution for me. I will gladly drive the 1.5 hours for our next BMW purchase or service. What an exceptional display of customer service! More

Last year in February I brought my 2012 BMW 328i in for service and repairs since the engine seemed to be sputtering with acceleration and acting like it would stall out. I got it back in a few days after service and repairs since the engine seemed to be sputtering with acceleration and acting like it would stall out. I got it back in a few days after spending $3800 on repairs and drove it home to find that it was still doing the same thing. i called the dealership service dept and they wanted me to bring it back in. I explained that I had to drive it back to my business in SC since it is the only vehicle I had at the time. I said I would take it to a dealership once I got back to my residence in SC. I drove my other vehicle for a few weeks knowing the BMW needed service. I later took the BMW to Taylor BMW in Georgia. They called me the next day because the vehicle wouldn’t start. I said I don’t know why that would be since I just had it serviced at Preston BMW. They later were able to get it Into the shop and the next day I went to pick it up. They said they took it apart and found that the Vanus bolts were broken and that’s why it was running funny and stalling out. They said since the vanus bolts were broken all the other parts they had to work with and replace were covered under warranty. They charged me just $150 for service. Then the service dept manager Jason told me that Preston service technician should have seen this and the parts and labor should have been covered under warranty. I called Preston BMW service dept after I sent the documentation from the other dealership and the Preston manager did not help at all. He said his technician would have never missed broken vanus bolts and he wouldn’t give me any refund whatsoever even though the other BMW dealership in GA thought I got hosed on the bill. I was so surprised that a BMW dealership would be so unhelpful in a situation like this. I’ll never use Preston BMW again. Paid $3800 for car service that did not fix the problem...other dealership fixed the problem and said I was overcharged...Preston BMW service manager said he was not willing to help. More