Prestman Auto

I lost thousands of dollars in 3 months *CHECK THEIR BETTER BUSINESS BUREAU REVIEWS/GRADE*. I rarely review anything. I just dont really care to, but in the case of Prestman I will write a r *CHECK THEIR BETTER BUSINESS BUREAU REVIEWS/GRADE*. I rarely review anything. I just dont really care to, but in the case of Prestman I will write a review on every platform I can find. I purchased a 2015 Jeep Grand Cherokee from them. I owned the car for around 3 months, and it was in the shop for various reasons for a total of *6 WEEKS* on and off during this time. There were two separate times the car stalled or the same check engine lights came back on within 30 minutes of leaving the Prestman service center. The car was a lemon, plain and simple. I spent over $1500 on repairs and tow trucks within 2 months of purchasing the car. On one occasion I took the jeep into Prestman for a scheduled repair. I took a day off work as I would have no car. It sat there for 8 hours before I called to check on the status and nothing had been done. The parts were never even ordered and no one bothered to call me. On another occasion (had owned it for 6 weeks at this point) the car was smoking/shaking and reporting a check engine code. I took it into the shop for probably the fourth time in a month, and told Tammie what all was going on. After three days I called to check on the status and NO ONE EVEN KNEW WHY I HAD BROUGHT IT IN. When I spoke to Dan, he said they fixed some other unrelated issue. I said "great, what about the smoking and shaking?" and he had absolutely no clue what I was talking about. No one had even started to work on figuring it out because it Tammie never told anyone. The service center has no clue what is going on. It is remarkable how unorganized they are. I finally sold the car back to Prestman for about $6000 less than I bought it. That is, until I found out the $3000 warranty was completely NONREFUNDABLE. Some of my family members own car dealerships, and this is apparently unheard of. The people at mountain america who financed the car were shocked when I showed them the paperwork. They couldnt believe it. Stay far away from this business. The prices are very attractive, and believe me there is a reason they are so low. More

Paris was wonderful. I understand that I bought a used car for my daughter and grandbabies but I was assured that the only service it needed was an oil change. They supposedly did this. The engine siezed, car for my daughter and grandbabies but I was assured that the only service it needed was an oil change. They supposedly did this. The engine siezed, new starter, $7000.00 cash and she still can't drive it. I understand policy but come on. Poor poor poor business practices. Terrible, my daughter was stranded in the cold. Jason, you should be very ashamed. Best I got from Daniel the service manager was I'll get back to you with a quote to fix it. Shame on you, he never called me back. How Rich you must feel in putting the safety of my daughter and two babies at risk. Shame shame. Horrible and I will tell all I know More

Yukon Denali sapphire blue Yes I called about car and had salesman check it out for me said it was awesome we drove over 3 hours from Idaho to purchase car....when we got there Yes I called about car and had salesman check it out for me said it was awesome we drove over 3 hours from Idaho to purchase car....when we got there the salesman was super nice and we drove car we took it one block and knew it was a bad choice car had glass on dash water stains all around top of car scratches on almost every piece of chrome..,we took back and salesman said oh you should take a different car out...so basically we drove 6 hours to buy and it was a joke... oh and I called the week before and had a different salesman and he never called back....well we know why, More

Don’t buy here! This dealership that advertises selling “the highest quality vehicles possible” sold me a car with no primer under the paint, and $5,000 in hidden damage! Once I found out about the paint “the highest quality vehicles possible” sold me a car with no primer under the paint, and $5,000 in hidden damage! Once I found out about the paint, their old manager Travis offered to fix it by paying to install a Clearbra on the car and repaint the hood. My car was just in the shop and the manager told me he found $5000 in “hidden damages” inside the car including missing hardware and even the incorrect screws to hold the car together. I sent all the photographs of the damages to Daniel the service manager at the Salt Lake location and he blamed the builder they bought the car from, saying there’s nothing he could do and that Travis had just left his job so now the company has no one that cares about upholding their image or being true to their word of quality anymore. It’s sad when all the other employees there who heard my story before connecting me with management all understood and sympathized with my plight and then hearing over and over while on hold “we sell the highest quality vehicles possible”. What an insult. Avoid at all costs. More

Prestman Auto, is not honest company! Don't buy a car from this place! They are telling all their customers to give them 5 stars on their google service. I would recommend you do your ho Don't buy a car from this place! They are telling all their customers to give them 5 stars on their google service. I would recommend you do your homework first. Things to watch out on them- *** Don't buy their Extended Warranty, it does nothing for you, I purchased a car from them, thought it would be wise to buy this extended warranty, it did nothing for me, I still ended up paying over $900 dollars in repairs for an issue with the locks and air condition. You can't even get your money back, like one of the google reviews said, you're stuck with it for the length you purchase it. People it's a huge scam, dont buy it, when they try to sell you on it. This company partners with a company in Utah! **I also recommend you do a Google search on the vin number of the car you're looking to get from their Lindon or Salt Lake City dealership. *Thing they try to sell you on, is that car is going to be cheaper then buying a new car and sometimes even an used car. If I were people in Utah, I would recommend you go to a actual dealership that is reputable when you buy a salvage title, you thing you're getting awesome price but at the end of the day, car will cost you as much as you save or even more. In conclusion, I would recommend if you're looking at the Lindon or Salt Lake City dealership, do your homework first, they dont even work on their prices, even if their cars have dents or major issues on the cars. I will never recommend any of my friends or family to this place or ever buy a car from this place. This is an honest review, that wants to protect people from the lessons, I have learned from this company. They are not to be trusted by! More

Awesome service Paris help with with looking for a new car I have no complaints great service I would definitely recommend this dealership to anyone looking for a new Paris help with with looking for a new car I have no complaints great service I would definitely recommend this dealership to anyone looking for a new car More

Typical dishonest, greedy, and shady dealership. I purchased an extended warranty on a car that had been in a flood. I figured it would be a good thing to have. A few months later I started having mu I purchased an extended warranty on a car that had been in a flood. I figured it would be a good thing to have. A few months later I started having multiple electrical problems due to the flood water. I decided to use the warranty for a repair which I realized was not very good at all. I ended up paying several hundred dollars in diagnosis charges, shop fees, taxes, and the first 200.00 of the total repair cost. In addition to all of this the warranty wouldn’t cover a rental car for the several days my car was in the shop. Overall I still forked out about 500 bucks on a repair that was close to 600. What was this warranty even good for? So I decided I wanted to cancel my warranty and get a pro-rated amount back. When I called Prestman Auto I was finally able to get ahold of the finance manager (Traci) who was so fake on the phone. He pretended to be so sorry and sympathetic but informed me that I had signed some piece of paper back when I purchased the car which stated that I could only cancel within 3 days of the initial purchase, then I was out of luck after that. I found out from lots of other dealers and warranty companies to find out that this appears to be the only one that’s not refundable. Prestman has their own in house warranty and that makes sense as to why it’s so horrible. Stay away from this dealership. They are helpful and nice to you when your buying a car but after that could care less. They are your typical shady, dishonest, money hungry, used car dealership. Take note that all of the cars they sell gave salvaged titles because of floods, major wrecks, etc. It’s a gamble that i wish I never made. More

Do not buy there cars or warranties! The car we bought had hidden damage that caused more repair work when I got in a small accident. Also when I had to take my can in for engine repairs The car we bought had hidden damage that caused more repair work when I got in a small accident. Also when I had to take my can in for engine repairs I payed for the 1100 diagnostics being told all along that it would likely be covered. After it was torn down they denied the claim. They stated that it was ware and tear. The sold me on a "Factory like warranty" Well the factory would have fixed the issue. They were able to use loop holes to get out of any large payouts. More

Vehicle with lots of issues I love the selection of vehicles at Prestman and I left on the initial day happy! Unfortunately, within 24 hours, a bunch of sensor errors started pop I love the selection of vehicles at Prestman and I left on the initial day happy! Unfortunately, within 24 hours, a bunch of sensor errors started popping up and I called immediately. Their confidence inspiring speech about how reliable BlueStar auto inspections are to avoid lemons turned out to be completely invalid for my vehicle. In addition, the proceeding weeks waiting for my appointment were very stressful because I didn't pay for the ridiculously expensive extended warranty. The service team did their best to try to diagnose the issue, but they ended up simply reseting the codes and sent me back saying there were no real problems. How I wish this were true, it wasn't. A month later, the sensor errors popped up again and I had to take the vehicle to a specialist to diagnose the faulty sensors. I took the vehicle back to Prestman and they replaced the suggested sensors and it didn't fix the vehicle. Over the next 40 days, they ended up taking my vehicle to 2 other specialists including the dealer to fix the issues. They were not very proactive during this time and I had to call up every week asking for details and pushing the process along. Keep in mind that during this time I was paying for the vehicle but not enjoying it. They were kind enough to give me a rental for part of the time and a loaner for the rest of it. They were going to charge me for these repairs and I had to threaten to leave a 1 star review in order to get the general manager's attention. They decided to pay for the repairs and I am grateful they did, but only after several escalations on my part. In my opinion, the service staff at Prestman are not qualified to be making repairs on complicated luxury vehicles. I feel that the "4.6 star google rating" is not a clear picture due to other stories like mine where buyers left the sales floor happy because they throw in some extras and then run into issues like me later. Do your research and look at the other followup reviews. Pros: - Vehicle issues ended up resolved without me being charged - I have a very nice vehicle that saved a few thousand dollars Cons: - This was the most hassle that I've ever experienced buying a car. 40+ days in the shop. - I have low confidence in Prestman's ability to repair complex luxury vehicles - Just like most financing departments they tried to slip in extra fees, felt deceptive TLDR: Got a lemon but they ended up taking care of it. A stressful, hassle-filled experience to save some money. Would not buy from Prestman again but your mileage may vary ;) More

Horrible Experience We live 8 hours from Prestman Auto, but they had a car we were very interested in. Called the salesman (Jeremy) 2 days prior to driving down to tell We live 8 hours from Prestman Auto, but they had a car we were very interested in. Called the salesman (Jeremy) 2 days prior to driving down to tell him we would be there to look at the car. When we arrive, he forgot we were coming. Then he proceed to tell us that no one is allowed to test drive this car. If you buy it, then you can drive it. Asked him then how do you know how the car drives? His response was if we wanted to drive one then go to a dealership. Didn't even have keys to start the vehicle and the battery was unhooked. So, you couldn't see the displays or anything. Made absolutely no attempt to even sell the car. Tried asking a few questions and his reply was he really didn't know anything about that kind of car. Final attempt was to at least talk about price. Told him he was $2,000 over book and he said he didn't care, they would sell the car eventually. So, we drive 8 hours, get treated like garbage and was out the door in 15 minutes. Have never been treated like this by a salesman, ever. Would never recommend anyone shop at this place. More