Prestige Volvo

The team at Prestige Volvo is wonderful! Another dealership tried to charge me $500+ for new breaks and when I came to Prestige for a second opinion they let me know that everything was incl Another dealership tried to charge me $500+ for new breaks and when I came to Prestige for a second opinion they let me know that everything was included under the warranty and I would be charged nothing. I knew that other dealership was trying to pull a fast one on me and I’m so thankful to the Prestige team for being honest and kind! More

Ryan was great! Everything was quick, easy, and efficient. He even called me on my way to the dealership because someone else was inquiring about the same car which Everything was quick, easy, and efficient. He even called me on my way to the dealership because someone else was inquiring about the same car which I was very thankful for. He made the buying process awesome! More

I had my car , S60 2016, towed to the dealership because it needed a new alternator. The car arrived there late on a Monday. The Customer service representative Tammy let me know my car arrived. I did not it needed a new alternator. The car arrived there late on a Monday. The Customer service representative Tammy let me know my car arrived. I did not hear from the dealership on Tuesday . Wednesday 10:15 am I got a call saying it was the alternator and the secondary battery. She said the alternator would be delivered to the dealership Thursday and my car would be repaired. I never got a call on Thursday about any updates on my car. Friday morning I called Tammy at 11:15am; her voice mail said I am away from my desk or helping another customer, please leave your message. I left a message. By 4:30 pm on Friday I still hadn’t heard a word so I called and spoke to Jason. He informed me my car had just been finished. I asked about Tammy and he said she was off. So… why didn’t her voice mail say “ out of office”? I had informed Tammy that I would need the car delivered to me due to family health condition and was told “ of course , no problem”. Jason then told me all the Drivers had left and there was no one to bring my car to me. So I said Saturday first thing would be ok. Jason then said we have no drivers on the weekend. At this point I was quite annoyed so I said Monday would be fine with a 25% discount off my bill. He put me on hold and the a receptionist picked up the line and asked who I was waiting for and I said Jason ; she said At which location ; I said East Hanover. She then told me there was nobody at that location named Jason. I said I was just speaking with him. She then sent my call to a general voice mailbox . Not happy! Jason called back and miraculously they found two people to deliver my car back to me plus a 10% discount. My complaint is lack of communication , the length of time it took to fix my car , and that I had to deal with all of this unprofessional customer service. We had been a customer of theirs for 6 years and pre-pandemic they were great to deal with…. Can’t say that now. More

Mike was a great help in getting me into my new XC90. He was extremely patient and professional in every way. Mike will answer any and all questions you have regarding one of the cars. I am glad to be pa He was extremely patient and professional in every way. Mike will answer any and all questions you have regarding one of the cars. I am glad to be part of the Prestige Volvo family. More

Bob has been amazing in helping me with my first service at Volvo, he explained what all is covered and arranged a courtesy drop to my office. at Volvo, he explained what all is covered and arranged a courtesy drop to my office. More

The service center at this dealership is beyond 100%. Jay Rosen goes above and beyond for his customers and his loyalty and customer service can't be matched. I have never had such an amazing experience Jay Rosen goes above and beyond for his customers and his loyalty and customer service can't be matched. I have never had such an amazing experience with a car service center before. They schedule pick/delivery (loaner if needed), address every issue, call and explain everything in detail (that a non car person can understand), clean the car and return it in better shape than when they got it! They are attentive and friendly and I will be forever grateful for this dealership and Jay. More

Excellent service each and every time. Ron and Bob are the best as well as everyone else in the sales and service department. God bless them all! everyone there deserves ten stars! **** Ron and Bob are the best as well as everyone else in the sales and service department. God bless them all! everyone there deserves ten stars! ********** More

Thank you Volvo Prestige . Such a great experience. Thank you Ron L for the greatest service ever !!!! Ron Was so attending and caring , from the beginning to end . Thank a Such a great experience. Thank you Ron L for the greatest service ever !!!! Ron Was so attending and caring , from the beginning to end . Thank again Avi More

Ron Landstrom was my sales executive for my most recent purchase at Prestige Volvo and I am very pleased with the service provided. His experience made the process very easy. Thank you Ron ! purchase at Prestige Volvo and I am very pleased with the service provided. His experience made the process very easy. Thank you Ron ! More

Prestige Volvo made it easy to buy and pick up our new car, and Ronnie was knowledgeable, attentive and friendly the whole time. Thanks for the great transaction! car, and Ronnie was knowledgeable, attentive and friendly the whole time. Thanks for the great transaction! More