Prestige Volvo

Joel Casser knows his stuff. He is the tech man! There isn't an aspect of the S60 that he isn't familiar with. He spent plenty of time with me explaining how my car worked, and when the dealership closed isn't an aspect of the S60 that he isn't familiar with. He spent plenty of time with me explaining how my car worked, and when the dealership closed while he was still explaining my car, he said not to worry, that his hours were "merely a suggestion." Now THAT'S customer service! More

Buying a car could be a stressful situation but not at Prestige...and not with Rich. He was a consummate professional - extremely knowledgeable, easy going, patient and so nice. My husband and i could no Prestige...and not with Rich. He was a consummate professional - extremely knowledgeable, easy going, patient and so nice. My husband and i could not go together so Rich had to see each of us at different times. And with 7 year old crazy twins in tow, he made the entire process go smoothly and hassle-free. The after sale/finance was excellent also. No hard sale -just the facts. Insurance made sense so we bought it but we got the feeling that they just present the options and you as the customer make up your mind. The difference here is that Pat took the time to clearly explain the various options. Great experience - great gentlemen -great dealership -great car! More

Everyone was friendly met with me at the appointed times. The quality of service was excellent. All my questions where answered in way I could understand. No extra cost options were pushed on me. Upon pi The quality of service was excellent. All my questions where answered in way I could understand. No extra cost options were pushed on me. Upon picking up my new Volvo, there was a thank you note and teddy bear in the car; that made the day very special. I only say the price was good, because it's cheaper is always better for the wallet. However, I am very pleased with what I paid and the value of what I got. More

I had an amazing experience with Prestige Volvo. I requested email quotes from various dealers but there is no substitution for prompt, diligent and personal customer service. From the beginning Joel requested email quotes from various dealers but there is no substitution for prompt, diligent and personal customer service. From the beginning Joel Casser was spot on, his responses were both immediate, straight forward and informative. Not to mention that he was responding on the eve of hurricane Irene! It was so refreshing to find this caliber of attention. There was no question in my mind that I would be making the trip from Brooklyn,NY to East Hanover,NJ. Upon arriving at Prestige Volvo I was greeted and tended to by Deborah Amster-Smith who, again, surprised me with the level of service and attention I received. We reviewed all my options and selected a vehicle. She really made it that simple! Deborah arranged for me to receive a car with my exact specifications and was in constant contact prior to me picking it up. She carefully reviewed all the functionalities and features with me. Pat Masone was also extremely helpful and carefully reviewed all the financing details with me. The Prestige Volvo Team truly goes above and beyond, every step of the way. If I had to sum up my experience in a few words they would be : Genuine, Personalized, Service. I walked in feeling great and drove away feeling even greater! More

This review is a couple years late, but I felt that I should put up my praise for this dealership. We used to own a 2000 Volvo S80, and Prestige was the go to place whenever an issue arose. The waiting should put up my praise for this dealership. We used to own a 2000 Volvo S80, and Prestige was the go to place whenever an issue arose. The waiting area is very clean and comfortable, the service department was very friendly and informative, and the quality of their repairs is superb. On only one occasion did a repair not fix the problem, but they stand by their work and when we brought it back, it was properly repaired for free. The only thing is that the price can get a little pricey, but that's to be expected for a Volvo. It was our first upscale car, with all our other cars mostly being cheap American sedans, that were cheaper to fix but were far less luxurious and had much less build quality. Despite some repairs being quite costly, I never felt like I was swindled for more money; I always felt that the repairs were fair and necessary for a safer ride. The suggested repairs were always ones that were needed and important, showing that they care about our safety, and not money. I've never purchased a Volvo from here, so I can only comment on the service department, but I truly appreciated their dedication to quality and caring work. If I were to purchase another Volvo and live in the same area (I recently moved out of state) then there is no doubt as to where I would go for all my automotive needs. Prestige Volvo of East Hanover! More

We have always loved Volvos, but have never owned one before. We came to Prestige Volvo and worked with Rich Curto. He could not have been nicer - or more informative - he is truly amazing! He treated before. We came to Prestige Volvo and worked with Rich Curto. He could not have been nicer - or more informative - he is truly amazing! He treated us like family and made us feel comfortable with the process the whole way through! Then - when it was time to pick up the car- he took the time to review every function and feature with us- so that we would understand everything about our new car! We would recommend him to anyone in the market for a Volvo!!! And we will most certainly be back to Prestige Volvo- and we will ask for Rich again!!! More

This was the best car buying experience I have had to date. They were patient, explained all of the features, took me on three separate test drives, were courteous, and didn't pressure me to make a quic date. They were patient, explained all of the features, took me on three separate test drives, were courteous, and didn't pressure me to make a quick decision. Once I made the decision, the process was lightening fast. Their staff made the entire process easy and pleasant. On top of that, I love the car! Anyone buying a car should visit Prestige. More

I first spoke with Joel to identify a vehicle, he didnt initially have a vehicle that fit my needs but just hours later called me back with the perfect car for me. I worked with both he and Mark (Sales Ma initially have a vehicle that fit my needs but just hours later called me back with the perfect car for me. I worked with both he and Mark (Sales Manager)to zero in on all the vehicle info and a price point. I went to East Hanover the next day and met with a true gentleman and seasoned professional named Richard Curto. Rich showed me the vehicle and brought me for a test drive. Both Rich and Mark worked with me to find a great financing option and gave me a price better than any other dealership offered for the amount of vehicle I was getting. Unlike most dealers I have dealt with over the past 20 years, THEY WERE NEVER PUSHY, NEVER LOST PATIENCE AND RESPECTED MY POSITION. I will absolutely recommend family and friends to Prestige Volvo of East Hanover, they certainly have me as a customer for life. Thank you Rich, Mark and Joel! More

Jeffrey Barish was very helpful and prompt in helping us. He was also very patient with our questions explaining the features of the car and all the necessary paperwork. A very positive experience overall. I He was also very patient with our questions explaining the features of the car and all the necessary paperwork. A very positive experience overall. I highly recommend Jeffrey. More

Prestige made it very easy to lease a new Volvo and took back my old one. PJ was terrific. Knowledgeable and not a hard sell. Highly recommended! back my old one. PJ was terrific. Knowledgeable and not a hard sell. Highly recommended! More