Prestige Volvo

"It doesn't get Better than Jay Rosen" My daughter bought her first new car from Prestige Volvo after going to several other Dealerships. As the protective Father I went with her every step My daughter bought her first new car from Prestige Volvo after going to several other Dealerships. As the protective Father I went with her every step of the way and was impressed with the whole buying process at this location. This dealership was over two hours away from us but we felt we were going to have the best experience at Prestige Volvo, and we were right. The car was a 2015 loaner with hardly any miles at all on it but had a scratch on the front fender which when we picked up the car the paint repair was noticeable. I told Jay I wasn't happy as he agreed it wasn't right and couldn't apologize enough and said the guy is usually very good! I told Jay that instead of having their guy repaint the bumper, I wanted to take it to a professional auto body repair place and have it done right for my daughter and that I just didn't trust their guy that did this. Jay agreed and immediately said "if I have to put a new bumper on the car to make it right for your daughter, that's what I'll do!" I later explained to Jay that after taking it to several places and still having mixed emotions about what each one wanted to do and the fact that they all said because it's the front bumper which is taking the biggest impact of wind, debris and whatever else is throw at it, as good as the clear coat is that they were going to put on, it STILL won't be as good as the Factory finish! I told Jay that it's my daughters first new car, she's making payments for the next 6 years and with that, Jay didn't hesitate one bit to stop me in mid conversation and say "I want your daughters car to be right, I'm ordering you a new bumper! When it comes in, I'll put it right n for you as you're waiting so you guys don't have to drive the four hour round trip again to pick the car up!" That is exactly what Jay did and how it played out. Yesterday my daughter and I drove up, Jay gave us a loaner car, we went for breakfast and killed 3 hours and drove home with the new bumper on the car. It doesn't get much better than that! Thanks Jay! More

Exceptional Customer Service I was recently in an accident and my car was not only damaged but had obvious mechanical damage as well. I immediately called Prestige Volvo as I've b I was recently in an accident and my car was not only damaged but had obvious mechanical damage as well. I immediately called Prestige Volvo as I've been a loyal customer and always had a positive experience there. When I called I got Janelle, who assured me I would be well taken care of and was patient with me as I was somewhat distraught after the accident. She called Roadside for me and had a rental set up for when I arrived. She met me and went over everything. After that service manager Jay Rosen kept in touch and gave me status updates on the car. Insurance attempted to drag their feet and Jay handled them with extreme professionalism. Their were no delays, no surprises, and my car is as good as new. Being in an accident was truly a scary situation for me, but Prestige went above and beyond in easing my worries and making this process painless. Thank you!!!! More

Customer The service department, and Bill Dempsey in particular, are always professional and helpful. Bill goes the extra mile to provide great service. When I The service department, and Bill Dempsey in particular, are always professional and helpful. Bill goes the extra mile to provide great service. When I call with an issue with my Volvo, the answer is always "no problem." Bill has stayed late to make sure my car was properly cared for and has been very accommodating in getting my car back to me after service. More

Great folks--refreshing experience Paul was accommodating--knowledgeable. He didn't flaunt his knowledge, just simply exhibited his Volvo experience and was very accommodating. He del Paul was accommodating--knowledgeable. He didn't flaunt his knowledge, just simply exhibited his Volvo experience and was very accommodating. He delivered on all things discussed, incredible attention. I dreaded going into the finance department--then I met Pat. Great guy--straight shooter--I never buy warranties and generally I am not nice when they are brought up. We had a discussion--Pat was honest and effective--I bought the warranty as well. I will buy from these guys again--they take the pain out of used cars. Pay them a visit, you won't regret it. First time walking out of a car dealer without the feeling I have been robbed (my 12th car purchase) More

Wonderful experience My experience here was beyond AMAZING. Everyone on the team went above and beyond to help me with my first car purchase. Deborah especially was the mo My experience here was beyond AMAZING. Everyone on the team went above and beyond to help me with my first car purchase. Deborah especially was the most helpful person that I can ask for. She continued to go back and forth until a deal was made. I really thank her for all of her hard work talking to all the people she needed to talk to make this all happen for me. She even sat in the car and did a detailed explanation of all of the functions of the car. It was an overall fantastic experience. More

What a great experience I leased a 2015 Volvo S60, Tina Bilokin was my sales rep, she was great!! friendly, enthusiast, helpful and honest. Pat was patient and went over all I leased a 2015 Volvo S60, Tina Bilokin was my sales rep, she was great!! friendly, enthusiast, helpful and honest. Pat was patient and went over all the fine print details with me. This quality of service is seldom found nowadays. I highly recommend this place, I know I will be coming back here for my future purchases. More

Great Experience with S60 Lease I leased an 2015 S60 from Prestige. Lindsey Mastroianni, the internet sales rep was fantastic. She was detailed and precise. Every question I had was I leased an 2015 S60 from Prestige. Lindsey Mastroianni, the internet sales rep was fantastic. She was detailed and precise. Every question I had was answered fully. She was forthcoming with all the numbers and calculations I asked for. I would highly recommend shopping at Prestige. Pat Masone the finance guy was great as well. Honestly, the most pleasant auto dealership experience I have ever had. More

Best and Easiest First Car Buying Experience Deborah made my first car purchase an enjoyable and not so scary experience. I went to the dealership to just look at the Volvo and after the test dri Deborah made my first car purchase an enjoyable and not so scary experience. I went to the dealership to just look at the Volvo and after the test drive I ended up falling in love with it. Deborah was so personable, honest, and upfront with us, which is something that I did not expect in the car buying process. I was able to get everything that I wanted at a price point that I felt comfortable with. For my first car buying experience, I thought that I would be pressured into adding all of the extras, but there was no pressure at all. Deborah even spent numerous occasions with me setting up all of the features inside of my car and made everything so simple. I would definitely recommend her to any of my friends and would definitely recommend Prestige. I cannot thank Deborah enough for her time and honesty. More

Great service and experience This is a great team of service folk. They do great work - -competent, on-time, on-budget and always find a way to go the extra mile. Jay the servic This is a great team of service folk. They do great work - -competent, on-time, on-budget and always find a way to go the extra mile. Jay the service manager is one who can trust will take care of my car and me fairly, well and for a good price. These are the kind of people you want to work with. Now let's figure out how to clone them for other service departments!!! More

Lindsey got me to come from over an hour away Let's just say that I am a dedicated Volvo driver. I've had 4 so far, and when it came time to get my 5th, it seemed natural to go to one of two clos Let's just say that I am a dedicated Volvo driver. I've had 4 so far, and when it came time to get my 5th, it seemed natural to go to one of two close-by dealers from which I've bought before. Unfortunately, it's not in the cards for them anymore. After making some Internet inquiries, i got a call from Lindsey Mastroianni. Lindsey not only got me a price I wanted, but she got me the car I wanted (which turned out to be no small task). She was proactive and definitely my advocate with her managers throughout the entire process, and she hasn't forgotten me post-sale. In the end, they're over an hour away from my house, but they may just have secured a new customer when it comes time to get my 6th! More