Prestige Volvo

Found our car and love it! Debra was a pleasure to work with and knows the Volvo brand well. She was patient with us and knew our needs allowing us to choose the car we wanted a Debra was a pleasure to work with and knows the Volvo brand well. She was patient with us and knew our needs allowing us to choose the car we wanted and not the one she wanted to sell us. The price was great, the car was just what we wanted and Debra made the process easy and painless. Would recommend Prestige and Debra to anyone looking to purchase a new or used Volvo. More

Very disappointed We have owned Volvo’s since 1986 starting with a 240 GL stick shift wagon purchased at Clark Volvo in Plainfield. Over the years, our family has purch We have owned Volvo’s since 1986 starting with a 240 GL stick shift wagon purchased at Clark Volvo in Plainfield. Over the years, our family has purchased 4 and leased 1 Volvo from Prestige Volvo in East Hanover. My experience these past few days dealing with the service center can only be described as incredibly disappointing with the worst customer service I have ever encountered. When initially dropping my car off the night before, it was if I was bothering the service representatives. The next day I waited patiently for a phone call to inform me of “what the problem is” but no phone call was received. I had to call 4 times in order to obtain any information. Finally, I was told they couldn’t find anything wrong with the car. They were going to keep the car overnight which was fine so again the next day I waited for a phone call to let me know “what was wrong” and again no phone call. I called multiple times, being put on hold, getting answering machines and again finally when I became annoyed I was transferred to Bill. He did not have any answers for me, they couldn’t find anything wrong and “would call me right back” 3 hours later, still no call, I called again only getting voice mails of multiple service representatives. Finally calling again, I was able to speak with Jay, who was sincerely apologetic however they were still not able find what the matter with my car was as “no codes” came up and on test drives no difficulties were found. Would a phone call to let me know that they still couldn’t find a problem be an unreasonable request especially since less than 6 weeks before we spent a large sum of money on routine maintenance? I can understand in this day of technology not being able to troubleshoot the problem without a code being displayed but what I can’t understand is the profound lack of consideration and poor customer service. The courtesy of a phone call would have made all the difference. More

We had a great experience with Debra! Deborah Amster was fantastic! She understood our needs, worked with us on the price, and we were happy with the deal we got. Debra made sure that we Deborah Amster was fantastic! She understood our needs, worked with us on the price, and we were happy with the deal we got. Debra made sure that we were happy every step of the way. We had a very good experience workng with Debra and the rest of the Prestige staff. Crystal and Rod New York City More

Wonderful customer service! As nervous as I was to buy a new car, Tina took that all away! She is fully knowledgeable about the Volvos, friendly and I felt no pressure when buyi As nervous as I was to buy a new car, Tina took that all away! She is fully knowledgeable about the Volvos, friendly and I felt no pressure when buying my S60. The car buying process at Prestige Volvo was nothing like I imagined! All my future cars will be through Tina at Prestige Volvo. More

Was impressed with the expereince We were looking for a Volvo convertible, and saw that Prestige had two of them within our scope. We dealt with Tina Bilokin at Prestige, and we have We were looking for a Volvo convertible, and saw that Prestige had two of them within our scope. We dealt with Tina Bilokin at Prestige, and we have to say we were very impressed. We felt she was working hard for us to find what we wanted, and she impressed us with her professionalism, upbeat personality, and can do attitude. We appreciate that in sales people - and wanted to highlight how impressed we are with her efforts. She made the process very easy, and we trusted that we were dealing with an honest and hardworking pro. More

No pressure buying experience PJ Lee made my buying experience one that I would recommend to all my friends. I felt absolutely no sales pressure and he ran all the financial number PJ Lee made my buying experience one that I would recommend to all my friends. I felt absolutely no sales pressure and he ran all the financial numbers multiple times until we came up with a deal that suited me. I was given a fair valve for my trade-in and any issues I had with my new (pre-owned)purchase were dealt with a "We Owe" slip that I'll use when I have the vehicle in for service.. Pat Masone the Business Manager got me an excellent finance rate and explained the additional coverage I should consider buying to avoid any costly repairs in the future. With his recommendations I believe I made a great purchase. I hope my buying experience is matched by the service department in the future. More

Outstanding service Came in for service , jay and bob treated me great, highly recommend , they are the best thank you jay and bob super job, they also washed car , they Came in for service , jay and bob treated me great, highly recommend , they are the best thank you jay and bob super job, they also washed car , they are the best volvo service department out there !!!!! More

Sleazy Drove over hr and half each way to find out 2 cars (2013) i was told were there 2 hours before were gone. Then tried to sell us demo (2015) pretending Drove over hr and half each way to find out 2 cars (2013) i was told were there 2 hours before were gone. Then tried to sell us demo (2015) pretending they were giving us a sympatetic deal for their screw up and the internet price of same exact vehicle was LOWER! Sleazy and poor communication from start to finish! More

Fantastic service! The service department is amazing. Bill always friendly and helpful and take care about my car, as it was his car. The work are completely profession The service department is amazing. Bill always friendly and helpful and take care about my car, as it was his car. The work are completely professional and a pleasure to work with. Whenever I call and need to have something taken care of Bill always makes sure it gets done correctly and in time. Thank you for Great job!! More

Topnotch dealer in every way Prestige. Volvo is Ina class all by itself Amazing Volvos and world class customer service Personalized service in sales and service Special kudos to Prestige. Volvo is Ina class all by itself Amazing Volvos and world class customer service Personalized service in sales and service Special kudos to owner Matthew Haiiken and Ouramazing sales rep Deborah Amster for making our transition to a new Volvo S60 seamless Deborah handled every detail of the lease as well as taking a lot of time to explain the bells and whistles of the technology do we felt. Confident. Service rep Patricia always is available to schedule service check ups and answer questions I highly recommend if you are looking to lease or purchase a Volvo prestige Volvo is your place More