Prestige Volvo

Couldn't have been any better with Tina Being the car person in the family, I helped my parents purchase a car this weekend. When I was first doing my own research Tina ended up being the o Being the car person in the family, I helped my parents purchase a car this weekend. When I was first doing my own research Tina ended up being the one to help me at Volvo and I'm so happy she did. We went back and forth on a few different cars until we landed on a nice low mile 2014 CPO XC60. She was a straight shooter the whole time and we never once felt stressed working with her as we did with different car dealerships. She got us everything we wanted for the price we wanted without some awful drawn out negotiations. The dealership as a whole was great and Tina was the best car salesman I've ever dealt with. I would strongly recommend her to anyone looking for a Volvo. More

Stellar Service from an Amazing Dealership This is the friendliest and most service-oriented dealership we have worked with. We just purchased our sixth car from them. Deborah is our sales repr This is the friendliest and most service-oriented dealership we have worked with. We just purchased our sixth car from them. Deborah is our sales representative and has made us feel special through every step of the process and made sure that we have been happy with every aspect of the purchase experience. Highly recommend. Pat, the finance manager was amazing as well. Overall amazing experience. More

Best experience I ever had buying a car! I found the car I was looking for online and when I came to the dealership I met Tina. She has the car already pulled up and ready for a test drive. I I found the car I was looking for online and when I came to the dealership I met Tina. She has the car already pulled up and ready for a test drive. I loved the car and the route we took was sufficient to get a good feel for the car. Mixed with highway, local, smooth, and bumpy roads. I wasn't able to buy the car the same day due to it being late and awaiting banks approval. I said I would return the next day. We spoke on the phone in the morning and I said I would be there at 5 to get the car. This was literally the fastest and easiest way I have ever bought a car. I was out of there by 5:30 with my new car. I would absolutely recommend Tina to anyone looking to buy a car. She made the entire experience a pleasurable one and changed my mind about buying from a dealership forever. Thanks Tina! More

Service Department is great I recently purchased a used Volvo S60 in PA and brought it to Prestige to do my first service on the vehicle. The experience was fantastic. Bob was I recently purchased a used Volvo S60 in PA and brought it to Prestige to do my first service on the vehicle. The experience was fantastic. Bob was personable and made the experience very pleasant. He made suggestions that will save me money long term and provided valuable advice on future services. I will most definitely be returning to Prestige for future services. More

Great experience We had been dealing with a sales person over the course of a year and when we returned to the dealership ready to make our purchase, PJ Lee stepped in We had been dealing with a sales person over the course of a year and when we returned to the dealership ready to make our purchase, PJ Lee stepped in to provide assistance (since the other individual was not available). PJ was more concerned about our needs than making sure that the other sales person received credit for the sale. He asked the appropriate probing questions to acsertain our needs and did a great job 'steering' us by providing just enough information. Once we narrowed our options, he gave a great overview of the features and options for the vehicles we were considering . . . it was better than reading a brochure or going on line to determine what the cars offered. Throughout the transaction, PJ was very patient, polite and respectful, never making us feel uncomfortable. If you are in the market for a Volvo, I would highly recommend PJ Lee as someone you can trust and feel comfortable buying from. More

Happy customer My husband and I recently bought a 2012 XC90 from Prestige Volvo and had an amazing experience there. Our sales rep, Tina, was more than helpful. When My husband and I recently bought a 2012 XC90 from Prestige Volvo and had an amazing experience there. Our sales rep, Tina, was more than helpful. When we couldn't make it out to look at a car in person, she sent us a personal video of the car. In addition, we had our Volvo XC70 serviced there, and they did an amazing job in a very short amount of time. More

Awesome doesn't even come close I just picked up my new 2015 S60. I have been driving around in a 2013 S60 for the past two years. The 2013 is a great car, don't get me wrong, but a I just picked up my new 2015 S60. I have been driving around in a 2013 S60 for the past two years. The 2013 is a great car, don't get me wrong, but a few minutes in the 2015 blows it away. Amazing new features. The apps, satellite radio, wifi are all welcome additions. Voice control is neat, navigation is nice too. The all wheel drive gives the car superior control. 250 horsepower, fantastic pick up, thank you mam..I have owned an Infiniti, Ford Fusion, and BMW- this car is far and away light years beyond those vehicles. Best car I've ever driven. Then you get to the service- Tina Bilokin is the best dealer I've ever worked with. She is honest and extremely down to earth. You just know that she cares about making the customer happy. She is a really hard worker. Super knowledgable. I will work with Tina anytime.. I am starting my own company, and she is the benchmark in what I would want in an employee. I think my family wants to adopt her. Very cool person- you will want to buy her a drink because she is that likable! Overall- an amazing experience at Prestige. Go seek Tina out- you will not be disappointed. More

Quality Service and Customer Satisfaction We recently purchased a pre-owned vehicle from Prestige Volvo through sales agent Deborah Amster. Our experience was smooth and pleasant. The dealersh We recently purchased a pre-owned vehicle from Prestige Volvo through sales agent Deborah Amster. Our experience was smooth and pleasant. The dealership itself was clean and well organized. Deborah was a knowledgable sales woman who knew her product and went the extra mile to help customers feel informed. She did a great job providing honest feedback about the product we were purchasing and never once shared negative information about another company's product. Her main objective was to help the customer recognize why her vehicle has earned the reputation that it has. She showed the many features of the vehicle we were inquiring about and made sure we were comfortable throughout the process in terms of product knowledge, pricing, and sales pace. We would work with Deborah Amster exclusively again in the future. When Deborah introduced us to her colleague Pat in finance we came to appreciate his calm and patient manner in providing financial information without rushing us. We highly recommend both the Prestige Volvo dealership of East Hanover and sales agent Deborah Amster. More

Fraudulent / Dishonest / Unprofessional I purchased a used, 2006 Volvo S40 from this establishment on 3/21/15 and experienced a multitude of service and integrity issues which are listed bel I purchased a used, 2006 Volvo S40 from this establishment on 3/21/15 and experienced a multitude of service and integrity issues which are listed below: 1. Vehicle was fraudulently listed as having 52k miles. After purchasing the vehicle, I recognized that it actually had 57k miles (a difference of 10%). Kelley Blue Book values the difference at $250. The dealership refused to compensate me for this difference. When I called them about this I was told “It must have been a typo”…how convenient 2. Vehicle only came with one key (as opposed to the typically two keys, especially considering that it was purchased from a Volvo dealership). This was not revealed to me until after I signed the paperwork to purchase the vehicle. The manager of the store committed to sending us a 2nd key which never occurred, nor would he respond to my follow-up. When I called about this I was told “You can’t expect two keys with a car that is 10 years old”…Really? 3. The dealership was supposed to send us our license plate and registration within 15 days which is when the temp tags expired. We did not receive the plate and registration for more than 3 weeks so I was unable to legally drive the car. After multiple inquiries about the missing tags went unanswered, they finally committed to sending me an extension letter, however that never happened. When the tags were finally delivered it was delivered to the wrong address (even though they specifically told me that they would call to confirm the delivery address prior to sending). 4. The owner’s manual was missing which I did not discover until several weeks after the vehicle purchase. The sleeve for the manual was in the glove compartment, but it was filled with other documents in a deceptive manner. 5. Upon receiving letters from various financing companies after purchasing the vehicle, I learned that several financing options were withheld from me. I specifically stated that I wanted to consider a longer-term financing option and was told that 5 years was the longest that any of the lenders would agree to. However, I received an approval letter several weeks later from a lender which offered a 6.5 year term. The only logical explanation for this is a lower kick-back from this lender…Why else would the offer not have been at least presented to me…Totally unprofessional!...When I called about this I was told that “it must not have been a good offer”…That is a decision that is up to me to make; not them More

My Heroes My husband and I walked into Prestige Volvo ready for a whole new experience in car shopping. At Prestige Volvo, they respect and uphold the reputatio My husband and I walked into Prestige Volvo ready for a whole new experience in car shopping. At Prestige Volvo, they respect and uphold the reputation of a Volvo, which is the best there is. We worked with Deborah and she truly cared that we had such disappointing and frustrating experiences with previous dealers. She took great care of us. I told her what I wanted and she delivered. She took time to introduce me to my new car and always gave her undivided attention. A few words to some up our experience with Deborah and Prestige; Efficient, Quality, Exceptional, and of course, Prestigious. More