Prestige Volvo Cars Englewood

Conflicted!!! Unfortunately, my recent experience was tainted by rude and disrespectful sales employees. Although my car was taken care of with excellence and care, Unfortunately, my recent experience was tainted by rude and disrespectful sales employees. Although my car was taken care of with excellence and care, I unfortunately had a terrible experience while waiting for my car to be repaired. A lovely gentleman from the service department suggested that I wait upstairs comfortably in the lounge area, so I did. This is one of things I really enjoyed and appreciated about Prestige Volvo, their commitment to giving their clients a full service, well treated experience. This is also the dealership I purchased my car from and up til now I have had a lovely experience. However on this day I was met with disrespectful, insensitive, and vulgar banter between two of the sales team members. While reading my book I over heard, what I believed to be two of the salesmen laughing and joking around loudly with each other. During their banter, I heard one of the men say to the other, "You are a xxxxxx!" Imagine my surprise when I heard this. I could not believe that they felt so comfortable to speak this way in a professional environment, where people buy vehicles from $40,000 - $100,00 or more. During this same conversation between the salesmen, they spoke on women and joked about Donald Trump in very inappropriate ways. As a person who works in an environment that prides itself on its professionalism, I have been taught that conversations of these sorts have no place in the work space. I am sadden that my experience with Prestige Volvo has been tainted and made filthy by experiencing the negative ignorance of a couple of employees. I'm unsure if they are a reflection on the entire dealership or just themselves, like I said before I have only had a positive experience up until now. However, Prestige Volvo's next steps with their employees will make it clear on how they view their expectations of them. I do plan to keep in touch to see how things play out. More

Excellent Customer Service in Maintenence Department Claus Nagy is by far the very best customer service person I have ever encountered. He is knowledgeable, professional, works with you on whatever your Claus Nagy is by far the very best customer service person I have ever encountered. He is knowledgeable, professional, works with you on whatever your questions and concerns are, and makes having my car serviced at this dealership a pleasure. I come from Westchester County NY over to New Jersey specifically because of Claus Nagy. More

I went in for my first maintenance service and was impressed with excellent, efficient and friendly service all around by all staff. Will go there for all my service needs. impressed with excellent, efficient and friendly service all around by all staff. Will go there for all my service needs. More

Prestige Volvo was wonderful, it was easy and none stressing. I got a loner without a problem and was able to schedule appointment very quick. stressing. I got a loner without a problem and was able to schedule appointment very quick. More

Prompt service. Excellent loaner. Claus was the service manager who handled my visit. He explained all aspects of the service and was responsive to any questions I had. I had mention Claus was the service manager who handled my visit. He explained all aspects of the service and was responsive to any questions I had. I had mentioned that during my NYS Car inspection I had been told that I had a loose wheel bearing. I asked him to look into it. A new loaner car was made available. When the car had been inspected Claus called to say that I needed to replace both wheel bearings. He explained the safety aspect of the repair as well as my alternatives. I was free to keep the loaner until the parts could be secured and the car repaired. As always, everything was explained clearly and I was apprised of my options before service went forward. More

Great service from Claus and team Brought my S60 in for service for the first time at Englewood Volvo and it was a great experience all around. Work done promptly as requested, and the Brought my S60 in for service for the first time at Englewood Volvo and it was a great experience all around. Work done promptly as requested, and the entire staff was extremely friendly from the valet to my excellent service advisor Claus who made this new customer feel like an old regular. My car was thoroughly examined and clearly explained to me, with all work performed exactly as expected. More

Jack called back promptly & was very helpful! He Jack called back promptly & was very helpful! He explained what the issue was with the car clearly, Excellent Service!!! He even cleaned the car be Jack called back promptly & was very helpful! He explained what the issue was with the car clearly, Excellent Service!!! He even cleaned the car before returning.Thank you Jack! More

Fantastic and fast service! I have always had the best care and attention from the crew at Prestige Englewood Volvo. These guys are the best! care and attention from the crew at Prestige Englewood Volvo. These guys are the best! More

Claus is the BEST!!! Only have good things to say about Englewood Volvo and working with Claus. Whether its an older Volvo or a newer one Claus takes good care of me letti Only have good things to say about Englewood Volvo and working with Claus. Whether its an older Volvo or a newer one Claus takes good care of me letting me know what work needs attention now and what work can wait. They also guarantee ALL of their work. Best dealer I've ever been too!!!! More

Jack fitted me in at short notice for a check on the cause of my low-pressure tire. All was checked and sorted in good time. Jack and his colleagues were most helpful! cause of my low-pressure tire. All was checked and sorted in good time. Jack and his colleagues were most helpful! More