Prestige Volkswagen of Stamford

Lillian and the service manager were professional, helpful, and made me feel like they cared about my problem. The previous management was terrible, and these ladies have really transformed the shop i helpful, and made me feel like they cared about my problem. The previous management was terrible, and these ladies have really transformed the shop into a friendly, working business. More

Lillian and the service manager were very kind and made sure my problems were addressed. They are so much better than the previous management, and I will be taking my car back to Prestige in the future. sure my problems were addressed. They are so much better than the previous management, and I will be taking my car back to Prestige in the future. More

Understaffed. I’m still waiting to hear about brakes needed to be ordered for car. I’m still waiting to hear about brakes needed to be ordered for car. More

Good location, friendly staff. Need to bring back car wash, truly added value to the service. Need to bring back car wash, truly added value to the service. More

Everyone was nice and friendly! Thanks again for your help during this process. Very easy Thanks again for your help during this process. Very easy More

Experience wasn’t great. Had to pay another $800 for a boots(?) job after spending $746 for a 150,000 mile service check. Al thought the amount was on my previous bill, I di Had to pay another $800 for a boots(?) job after spending $746 for a 150,000 mile service check. Al thought the amount was on my previous bill, I didn’t see it & the service manager didn’t explain the job wasn’t necessary. Also when I asked the manager for my 10% loyalty discount, he was very rude & reluctantly gave me the discount. Labor costs are too high &VW no longer offers free car wash. Was disappointed in the service at my last visit More

Great service department-I have a dealership close to me, but I travel 45 minutes. Everyone is very nice. but I travel 45 minutes. Everyone is very nice. More

When money comes in, they are very friendly but as soon as the payment is made, they don’t care of customers. I’m a loyal client at VW and came to ask for another business. The sales associates promised me as the payment is made, they don’t care of customers. I’m a loyal client at VW and came to ask for another business. The sales associates promised me to email the price quote but he never sent to me. I called to the store and asked the receptionist and left a message with my email address but I’ve never received any email from him. Very disappointed. I’m a good customer and I wanted to do business with him but maybe I should ask the other sales associate who is trustworthy and reliable from next time. More

Magnifique, I had a very good experience with this young man William he was very pleasant and knowledgeable definitely a plus. His manager Mark helpful as well. man William he was very pleasant and knowledgeable definitely a plus. His manager Mark helpful as well. More

It was difficult to schedule an appointment. In person service was so much better. Was offered complimentary service. But when it came time to pick up the car, I didn't receive a call despite me In person service was so much better. Was offered complimentary service. But when it came time to pick up the car, I didn't receive a call despite me calling 6 times prior to expected pick up time. The complimentary pick up was not available at that time. And the service desk did not pick up until i called the main desk multiple times More