Prestige Volkswagen of Stamford

Knowledgeable, Personable, and Efficient- Great Staff! I happened upon Prestige VW of Stamford in search of a Golf R, which, at the time, was a difficult car to come by (production, shall I say, appearing I happened upon Prestige VW of Stamford in search of a Golf R, which, at the time, was a difficult car to come by (production, shall I say, appearing to be very limited). I had the fortunate opportunity of being introduced to Franklin, the salesperson I dealt with during the entire purchasing process. Together we explored every possible opportunity to get the "R" that I wanted. After I finally made a decision on a vehicle, we were in frequent contact by "text" regarding, production in GER, shipping, arrival at port, arrival at dealer etc. Eric helped in solidifying the $$ details so that I was able to walk out the door with a signed document that I was happy with and with confidence that I was finally going to get the "R" I wanted. At delivery day, I also worked with Carl who managed the mountains of paperwork with ease and spent as much time as I needed to decide on additional services. So that day I happily drove off with my car. All in all, a great buying experience. So far I have recommended two friends to Prestige VW of Stamford. I told them they would not be disappointed. I also told them that as soon as they are greeted at the door, be sure to ask for Franklin (Oh, and btw he's usually off on Tuesdays.) Finally, Thanks to all for making this process such a great experience. More

Excellent and more importantly quick buying experience While many dealerships prolong the buying experience which makes it almost like torture, the people at Prestige made the buying experience pleasant an While many dealerships prolong the buying experience which makes it almost like torture, the people at Prestige made the buying experience pleasant and to the point. Fanklin and Eric are knowledgeable and made the whole event pleasant and painless. More

Thankfully it was an easy process! This was the second car we have bought at Prestige VW. We went in looking for our old friend Franklin and he was there ready and able to help with ou This was the second car we have bought at Prestige VW. We went in looking for our old friend Franklin and he was there ready and able to help with our present needs. He is always receptive to our desires and not the needs of the dealership. Listening is a wonderful skill that seems to be part of the entire staff at Prestige VW. We were able to find what we needed in our price range and able to walk out with the car that very day. Even the dreaded paper work was done in an informative and caring way by Carl. I do recommend Prestige VW to my friends that are searching for new or used cars. More

Straight Forward Process My experience was very positive at Prestige VW, the negotiation process was straight forward but definitely involved some give and take, sales people My experience was very positive at Prestige VW, the negotiation process was straight forward but definitely involved some give and take, sales people have a job to do. Franklin was great at keeping it light and friendly throughout the process and puts his sense of humor to good use. I also interacted with Eric Goldstein once an agreement was reached, similarly I found him to be straight forward, helpful and easy to understand. More

Truly amazing experience!!! Highly recommended! I have just bought my new Touareg last week and could not be happier with the whole process! I am not the easiest to deal with when it comes to select I have just bought my new Touareg last week and could not be happier with the whole process! I am not the easiest to deal with when it comes to selecting a car, as I'm very particular about certain things. From the very start, Franklin was approachable, patient and just an all-around good guy. Ed and Eric were also great and we even had a lot of fun, despite the whole process of talking figures. In the end, I decided to go with VW because of the friendly and professional environment. I know I made the right decision! More

Wonderful Experience! I'll start by saying I'm not one to write reviews often. My experience, or the product (in this case both) must be of exceptional quality and perhaps I'll start by saying I'm not one to write reviews often. My experience, or the product (in this case both) must be of exceptional quality and perhaps even exceeding expectations in order to warrant a review from me. Again, in this case, both of these examples came true. I have also written reviews for products that failed to impress, however, this is certainly not the case. I will say for the purpose of this review I am military. As a member of the Armed Forces, I take advantage of USAA and their products. They have a car buying service available to members that allows for outstanding savings on new and used cars. I presented the price USAA said I could get for my 2016 GTI and there was no hassle what-so-ever. I also received the trade value I was seeking. Ann was wonderful during the entire process. Her kindness, expertise in the field, and professionalism shinned. I can say the same for every single individual I worked with during the process. Even those who were not directly involved with my sale made it a point to greet me every single time I walked in. I felt welcome and certainly not out of place; something that does not always happen at car dealerships. Being military also means I travel a lot. Although this is only the third car I have purchased, I have been to many dealerships for maintenance along the way. Without a doubt (and it's not even close) this is the most professional, welcoming, comfortable dealership atmosphere/business I have ever experienced. I would highly recommend this establishment for any and all car buying needs. My only regret is that I will be moving in less than a year and will have to find another dealership for service when that happens! Bravo Prestige, Bravo. And thank you Ann for everything. I almost forgot, I came in early on a Saturday and Ann offered catered lunch while I waited. I excepted. Duh :) More

A++++!!!!!!! Beyond Satisfied! Unbelievably NOT stressful ok... so long story short, this place is A+++++++++!!!!! If you were to asked me on a scale of 1-10 of my satisfaction, I'd say 11. I visited several ok... so long story short, this place is A+++++++++!!!!! If you were to asked me on a scale of 1-10 of my satisfaction, I'd say 11. I visited several other VW and BMW dealers, but my sales person Ann absolutely sealed the deal with me by the way she listened, found my preferences, understood my budget, and heard my goals. I was shocked by how human, real, and sweet she was. I also didn't make it easy because I was pretty sure I was going to buy from another dealer, and I was just walking their lot as a double-check of their inventory 30 minutes before they closed. ANNE fulfilled all of expectations from A+ customer service, to an A+ deal, and she and Ed (the general manager) even STAYED TWO HOURS AFTER sales had closed while I was finishing my deal. They walked me out to congratulate me and hugged me even though it was late and beyond their store hours. I signed a beautiful tiguan, and I was beyond satisfied with the service overall.Ann felt like my advocate in the deal making, and Ed (sales manager) matched a deal made by other dealer. I met 5-6 people, who were not affiliated with my sale, that simply congratulated me on my purchase, and every person asked my name, shook my hand, introduced themselves, and welcomed me to the VW family (I owned a BMW prior to this) In fact, I met the finance manager, Carl, who is hilarious, and went through every single step of the process ("don't sign this unless you know this" "how do you feel about this..." "does this seem important based on your driving habits?" "Tell me how you'd like to pay, these are the numbers, let's look at the option"). Everything felt exactly as car buying should: zero pressure, transparency, no hidden fees, and exceptional customer service. I am writing this review the morning after my purchase, and I am still in awe of the entire staff's genuine humanness and willingness to listen and help. I would suggest this place to ANYONE! (And ask for ANN!!!!) She is simply the KINDEST advocate in a car buying process, and that is an understatement. More

Made things super easy! Sharon and Corey made the whole process super easy. Considering the original plan was to just stop in to get some pricing rather than sit in traffic Sharon and Corey made the whole process super easy. Considering the original plan was to just stop in to get some pricing rather than sit in traffic on my way home, I wound up leaving with a new Passat that I'm loving! I had been back and forth about getting rid of my Jeep and felt so comfortable with the deal that we worked out, that it was a no-brainer. More

Who puts the "Swag" into VolkSWAGen? Just bought a new Tiguan 2016 from Franklin Charmevil and the whole process from beginning to end was smooth, easy and fun! After walking out of a For Just bought a new Tiguan 2016 from Franklin Charmevil and the whole process from beginning to end was smooth, easy and fun! After walking out of a Ford dealership where five salesmen stood chatting whilst ignoring my wife and I, we next went to Prestige VW in Stamford. The experience could not have been more different. From the moment we walked in, we were immediately greeted with a big smile and warm welcome from Franklin. He was extremely patient in showing us all the available options within our budget. At no time did we feel pressured, or rushed - he made the whole process stress-free. The following day I returned with my son Charlie to get his view of the car. Franklin joked and chatted with 10 year old Charlie and made him feel like his opinion was as valuable as the adults. He really went out of his way to make Charlie feel special. So much so, that Charlie came up with a slogan - "Who puts the SWAG into VolkSWAGen? Franklin Charmevil at Prestige VW!" Franklin got us a great deal on the car, and we are delighted with it. Would sincerely recommend Franklin, Carl, Corey and all at Prestige VW for excellent, friendly and non-pressured customer service. A great experience! Thank you guys. More