Prestige Volkswagen of Stamford
Stamford, CT
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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The Team at Prestige is Awesome I want to preface this by saying I've owned over 20 cars in the last 15 years, 16 of which have been purchased at dealerships. My experience with Ann, I want to preface this by saying I've owned over 20 cars in the last 15 years, 16 of which have been purchased at dealerships. My experience with Ann, Carl, and the rest of the team at Prestige was absolutely top tier. Initially I visited Prestige to check out a 2016 VW Tiguan for my wife. Ann, and Carl made it an absolutely hassle free process, and we found a car, and ordered it that same day. The Tiguan came in about a week later, and I was in and out of the finance office in under an hour, which was awesome. I was so impressed with the both the car, and the process; less than a month later I found myself back at Prestige to unload my Lexus, and get in something new. Knowing that I was coming from a fully loaded high end SUV, Ann & Carl were able to find a me a 2016 VW Touareg that is absolutely amazing. All in all I purchased 2 cars in 30 days from VW, and I honestly would not have come back for the Touareg if it hadn't been for Ann & Carl. It's one of the few times in my car buying life I really felt like the team was working on my behalf to help me solve a problem, and not just trying to make a sale. It was never pushy, never salesy, and I couldn't be happier with the experience. More
Beyond fabulously I was thoroughly thrilled with my experience! My salesperson Whezy was attentive, knowledgeable, patient and was not pushy at all. He also had a wonde I was thoroughly thrilled with my experience! My salesperson Whezy was attentive, knowledgeable, patient and was not pushy at all. He also had a wonderful sense of humor which made the whole process very pleasurable. Edward, the manager was amazing. He worked very hard to meet me at a price I felt comfortable with, he was fair, flexible and hysterically funny. Ask him about his blue shoes.. More
Praising prestige!! Prestige Volkswagon has made the experience of getting a new car an extremely enjoyable one!! The customer service and time efficiency was excellent!! Prestige Volkswagon has made the experience of getting a new car an extremely enjoyable one!! The customer service and time efficiency was excellent!! Ann Roufs and Edware Schoonmaker are top notch at what they do! More
Dream Team: Eddy, Eric, Sam and Derick Great sales team. The team worked seamlessly to ensure that I was happy with my new vehicle and comfortable with the process. My car was ordered and t Great sales team. The team worked seamlessly to ensure that I was happy with my new vehicle and comfortable with the process. My car was ordered and the team kept me up to date with the timeline of getting the vehicle as well as updates along the way as to where it was in the process. I have nothing but great things to say. Go see Edward -- (ask about his adding machine). More
Great Experience at Prestige Everyone, from the sales executive (Charles Donnelly) to the general sales manager (Edward Schoonmaker) to the executive who took us through all the l Everyone, from the sales executive (Charles Donnelly) to the general sales manager (Edward Schoonmaker) to the executive who took us through all the leasing paperwork (Carl Taylor), was extraordinarily courteous and helpful. There is clearly a an effort, from top to bottom in the dealership, to let the customer know that the dealer cares and to provide the maximum amount of service. My wife and I have been owning and leasing VW cars (Audi and Passat) for 35 years and our experience with Prestige ranks as the best. They serviced our prior leased Passat and the service department also operated at the same high level of performance. Overall, a pleasure to do business with. More
Nissan altima 2010 I was looking for used car for a long time. every time I go to a dealership, they always trying to put pressure on me so I can buy Their car. I went t I was looking for used car for a long time. every time I go to a dealership, they always trying to put pressure on me so I can buy Their car. I went to prestige and I had a chance to meet Mathews. he worked with me and was really nice. Eric did everything he can to make me drive that Nissan out the lot. I was having problem financing the car but Eric works with me. it was the best experience I ever had in a car dealership. great customer service, lots of patients with their customers. now I'm happy, I finally got the car for the price I wanted. More
Dream car: achieved! Sam and Eric worked hard to get me in the car I wanted at the price I wanted. They're helpful, professional, patient and they feel like family!! Sam and Eric worked hard to get me in the car I wanted at the price I wanted. They're helpful, professional, patient and they feel like family!! More
Used Beetle purchase Drove up from Delaware to purchase this used 06 beetle after talking with Randy and Matthew. Felt very confident that we were not on a "wild goose ch Drove up from Delaware to purchase this used 06 beetle after talking with Randy and Matthew. Felt very confident that we were not on a "wild goose chase". The car was everything they described it to be with 35000 miles. We were very happy with the whole process and the friendly staff! Our grand daughter is very happy with her first car, a red Beetle which was her dream car! VW of Stamford is an excellent place to do business! More
Das WORST Customer Service In hindsight, I am editing my review. The service manager Trevor was professional and helpful, although the Service Consultant "Brittani" was a useles In hindsight, I am editing my review. The service manager Trevor was professional and helpful, although the Service Consultant "Brittani" was a useless know-it-all who could not give an update, never called back, and put me on endless call waiting. She made it a very unpleasant and frustrating experience. I recommend getting another quote regardless, and going elsewhere for emergency service. More
Problems With A Service Advisor My 2010 Jetta TDI was transported to Prestige last Wednesday due to no starting. B. in service said appointments took priority and the car could not b My 2010 Jetta TDI was transported to Prestige last Wednesday due to no starting. B. in service said appointments took priority and the car could not be looked at until Friday. I said it only takes a few minutes to diagnosis a starting problem on a diesel. She said, "It could be anything, a fuel pump, ignition . . ." I said, "Diesels don't have ignition." When finally looked at on Friday morning, B. said the starter motor was defective, but the part was not in stock. She said she would see if she could find one locally. Otherwise, it would have to be ordered and shipped from California. When I expressed amazement that they had no starter motor in stock, she - off the wall - said "We don't have the needed parts because you didn't make an appointment." Two hours later, having heard nothing. I called to find out if she had located the part; she was not available. So, I went to AutoZone and got the part. When I called to tell B. I had the part, she said the dealership would not install it. I contacted a repair service near Prestige and arranged for the car to be taken there, and the part installed immediately. On the way to take the part to the repair service, I received a call from B. saying Prestige would install the AutoZone part by the end of the day if I could get it there in an hour, as they would have he two to three hours needed to install the starter. I cancelled with the tow service, and took the starter to B.. I asked her to check the part to make sure it was correct. She took the part and returned shortly saying it was correct. But, though I had gotten the part to her in thirty minutes, she now said she was not sure if the car would be ready by the end of the day. She further claimed she had never told me the car would be fixed by the end of he day. I told her - having considerable experience with cars as a racing mechanic - I knew the starter could be changed in an hour. She told me VW has regulations that require the work to be done a certain way and it takes three hours. After leaving, I called two other VW dealers and was told the charge for replacing a starter on this car was for 1.5 hours of labor. I was also told there were no such VW regulations. I called B. and told her what I had learned; she said she would talk to the service manager "see what she could do." Later, she called saying the part was not correct. Frustrated with B. first due to not knowing diesels don't have ignition, second, verifying the part was correct when it wasn't, and third, her falsehood about VW mandating three hours to replace a stater, I asked to speak to the service manager. His name is Trevor Martin. At last speaking to an expert, we discussed the matter and decided it was wise to get the VW part out of California and install the starter on Tuesday. Today (Tuesday), I called to see if the part came in. B. told me it was in and the car should be ready later today. I reminded her that it takes - not three - but 1.5 hours (at most) to change the starter. She replied that I had agreed to three hours. I told her I had done no such thing. She replied that if I was not willing to authorize three hours the car would not be repaired - AND HUNG UP. I left a message for Trevor, and then contacted VW and filed a complaint. Trevor returned my call after an hour or so. He said he was looking at the paperwork and it showed B. had quoted me a price of $696.00 and that I had agreed to it. I told him that was an outright lie; B. had never quoted me a price and I had never agreed to either a price or to three hours in addition to an hour for diagnostic. He explained that VW has a set amount of time they pay the dealer for doing warranty work. Each dealer, he said, multiplies that number by a factor to arrive at a "retail" amount of time. He said their multiplication factor is 1.7. He added that instead of three hours plus diagnostic, the charge would be three hours total including diagnostic. Though, by talking with Trevor - who appears to me to be a straight shooter - I was able to get the issue resolved (though charged a half hour more than what VW dealers in Stratford and in North Haven charge for the work). Based on our discussion, I believe Trevor can be counted for appropriate corrective with the service advisor, so, hopefully, customers will not run into the problem in the future. More