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Prestige Volkswagen of Stamford
Stamford, CT
1,496 Reviews
At Prestige volkswagen of Stamford, our message is simple: "We love what we do!" It speaks to you from the comfort of our showroom. You feel it in the knowledge of our sales staff. You see it in the principals of our service professionals. Pride in Performance...Passion in Excellence. “We love what we do!” isn't just an expression at Prestige Volkswagen of Stamford, it's our way of life.
Stop in and feel the difference at Prestige Volkswagen of Stamford. We'd love to meet you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,496 reviews
February 01, 2016
Dream Team: Eddy, Eric, Sam and Derick Great sales team. The team worked seamlessly to ensure that I was happy with my new vehicle and comfortable with the process. My car was ordered and t Great sales team. The team worked seamlessly to ensure that I was happy with my new vehicle and comfortable with the process. My car was ordered and the team kept me up to date with the timeline of getting the vehicle as well as updates along the way as to where it was in the process. I have nothing but great things to say. Go see Edward -- (ask about his adding machine). More
by AshleyCT
Employees Worked With
Eric Goldstein, Derrick Watkins, Edward Schoonmaker, Sam Curcio
January 27, 2016
Great Experience at Prestige Everyone, from the sales executive (Charles Donnelly) to the general sales manager (Edward Schoonmaker) to the executive who took us through all the l Everyone, from the sales executive (Charles Donnelly) to the general sales manager (Edward Schoonmaker) to the executive who took us through all the leasing paperwork (Carl Taylor), was extraordinarily courteous and helpful. There is clearly a an effort, from top to bottom in the dealership, to let the customer know that the dealer cares and to provide the maximum amount of service. My wife and I have been owning and leasing VW cars (Audi and Passat) for 35 years and our experience with Prestige ranks as the best. They serviced our prior leased Passat and the service department also operated at the same high level of performance. Overall, a pleasure to do business with. More
by happyguy
Employees Worked With
Charles Donnelly and Charles Taylor, Edward Schoonmaker
January 25, 2016
Nissan altima 2010 I was looking for used car for a long time. every time I go to a dealership, they always trying to put pressure on me so I can buy Their car. I went t I was looking for used car for a long time. every time I go to a dealership, they always trying to put pressure on me so I can buy Their car. I went to prestige and I had a chance to meet Mathews. he worked with me and was really nice. Eric did everything he can to make me drive that Nissan out the lot. I was having problem financing the car but Eric works with me. it was the best experience I ever had in a car dealership. great customer service, lots of patients with their customers. now I'm happy, I finally got the car for the price I wanted. More
by Max
Employees Worked With
Eric Goldstein, Matthew Brickel
January 22, 2016
Dream car: achieved! Sam and Eric worked hard to get me in the car I wanted at the price I wanted. They're helpful, professional, patient and they feel like family!! Sam and Eric worked hard to get me in the car I wanted at the price I wanted. They're helpful, professional, patient and they feel like family!! More
by Linzee_D
Employees Worked With
Carl Taylor, Eric Goldstein, Sam Curcio
January 18, 2016
Used Beetle purchase Drove up from Delaware to purchase this used 06 beetle after talking with Randy and Matthew. Felt very confident that we were not on a "wild goose ch Drove up from Delaware to purchase this used 06 beetle after talking with Randy and Matthew. Felt very confident that we were not on a "wild goose chase". The car was everything they described it to be with 35000 miles. We were very happy with the whole process and the friendly staff! Our grand daughter is very happy with her first car, a red Beetle which was her dream car! VW of Stamford is an excellent place to do business! More
by lank
Employees Worked With
Randy DeMaio-pre owned manager, Eric Goldstein, Matthew Brickel
January 12, 2016
Das WORST Customer Service In hindsight, I am editing my review. The service manager Trevor was professional and helpful, although the Service Consultant "Brittani" was a useles In hindsight, I am editing my review. The service manager Trevor was professional and helpful, although the Service Consultant "Brittani" was a useless know-it-all who could not give an update, never called back, and put me on endless call waiting. She made it a very unpleasant and frustrating experience. I recommend getting another quote regardless, and going elsewhere for emergency service. More
by NeonsRunForeva
Employees Worked With
An arrogant dipsh!t who should not be talking cars to anyone. Not listed above (wonder why)
January 12, 2016
Problems With A Service Advisor My 2010 Jetta TDI was transported to Prestige last Wednesday due to no starting. B. in service said appointments took priority and the car could not b My 2010 Jetta TDI was transported to Prestige last Wednesday due to no starting. B. in service said appointments took priority and the car could not be looked at until Friday. I said it only takes a few minutes to diagnosis a starting problem on a diesel. She said, "It could be anything, a fuel pump, ignition . . ." I said, "Diesels don't have ignition." When finally looked at on Friday morning, B. said the starter motor was defective, but the part was not in stock. She said she would see if she could find one locally. Otherwise, it would have to be ordered and shipped from California. When I expressed amazement that they had no starter motor in stock, she - off the wall - said "We don't have the needed parts because you didn't make an appointment." Two hours later, having heard nothing. I called to find out if she had located the part; she was not available. So, I went to AutoZone and got the part. When I called to tell B. I had the part, she said the dealership would not install it. I contacted a repair service near Prestige and arranged for the car to be taken there, and the part installed immediately. On the way to take the part to the repair service, I received a call from B. saying Prestige would install the AutoZone part by the end of the day if I could get it there in an hour, as they would have he two to three hours needed to install the starter. I cancelled with the tow service, and took the starter to B.. I asked her to check the part to make sure it was correct. She took the part and returned shortly saying it was correct. But, though I had gotten the part to her in thirty minutes, she now said she was not sure if the car would be ready by the end of the day. She further claimed she had never told me the car would be fixed by the end of he day. I told her - having considerable experience with cars as a racing mechanic - I knew the starter could be changed in an hour. She told me VW has regulations that require the work to be done a certain way and it takes three hours. After leaving, I called two other VW dealers and was told the charge for replacing a starter on this car was for 1.5 hours of labor. I was also told there were no such VW regulations. I called B. and told her what I had learned; she said she would talk to the service manager "see what she could do." Later, she called saying the part was not correct. Frustrated with B. first due to not knowing diesels don't have ignition, second, verifying the part was correct when it wasn't, and third, her falsehood about VW mandating three hours to replace a stater, I asked to speak to the service manager. His name is Trevor Martin. At last speaking to an expert, we discussed the matter and decided it was wise to get the VW part out of California and install the starter on Tuesday. Today (Tuesday), I called to see if the part came in. B. told me it was in and the car should be ready later today. I reminded her that it takes - not three - but 1.5 hours (at most) to change the starter. She replied that I had agreed to three hours. I told her I had done no such thing. She replied that if I was not willing to authorize three hours the car would not be repaired - AND HUNG UP. I left a message for Trevor, and then contacted VW and filed a complaint. Trevor returned my call after an hour or so. He said he was looking at the paperwork and it showed B. had quoted me a price of $696.00 and that I had agreed to it. I told him that was an outright lie; B. had never quoted me a price and I had never agreed to either a price or to three hours in addition to an hour for diagnostic. He explained that VW has a set amount of time they pay the dealer for doing warranty work. Each dealer, he said, multiplies that number by a factor to arrive at a "retail" amount of time. He said their multiplication factor is 1.7. He added that instead of three hours plus diagnostic, the charge would be three hours total including diagnostic. Though, by talking with Trevor - who appears to me to be a straight shooter - I was able to get the issue resolved (though charged a half hour more than what VW dealers in Stratford and in North Haven charge for the work). Based on our discussion, I believe Trevor can be counted for appropriate corrective with the service advisor, so, hopefully, customers will not run into the problem in the future. More
by Capt Tom Bunn LCSW
Employees Worked With
B., Trevor Martin
January 02, 2016
Stupendous salesman- Todd McElwee -at Prestige VW Stamford Todd McElwee found us the perfect Tiguan! In 6 days he sourced the exact color/interior/drive train combo, which was not in their stock. Todd McElwee found us the perfect Tiguan! In 6 days he sourced the exact color/interior/drive train combo, which was not in their stock. More
by kathryn amyotte
Employees Worked With
Todd McElwee
December 27, 2015
THE WAY A CAR PURCHASE SHOULD GO . From the moment i contacted my sales representative, Todd McElwee, to the delivery of our new vehicle this experience was exceptional. As soon as w From the moment i contacted my sales representative, Todd McElwee, to the delivery of our new vehicle this experience was exceptional. As soon as we arrived our new 2016 Jetta Sport was sitting right out side waiting for us. The Finance dept , Carl Taylor , discussed all options and provided us the best deal for our trade and the best deal for our new vehicle. My family and I were also greeted by the General manager, William Woodward, and other staff members and made to feel special. We chose Prestige Volkswagen based upon a recommendation from a friend . Its 45 minutes away from my home, and i pass many other dealerships , but i will highly recommend Prestige Volkswagen. They impressed me by their professionalism and kindness and consideration. Highly recommend the Team at Prestige Volkswagen of Stamford, Connecticut More
by stephan soto
Employees Worked With
Todd McElwee, Carl Taylor, and William Woodward
December 24, 2015
Prestige Volkswagen and Ann Roufs Fabulous! I used an app on my iPhone to find the 2016 EOS I wanted. Ann Roufs contacted me immediately with an offer to come and test drive the car. The EOS I used an app on my iPhone to find the 2016 EOS I wanted. Ann Roufs contacted me immediately with an offer to come and test drive the car. The EOS is fantastic! Additionally, Ann made my car buying experience seamless and most pleasant! More
by margot14
Employees Worked With
Eric Goldstein, Edward Schoonmaker, Ann Roufs
