Prestige Volkswagen of Stamford

Save yourself the time and aggravation, go elsewhere. I’ve been a customer of Prestige for the last few years and have always had a positive experience, until this last time. To say my latest experience w I’ve been a customer of Prestige for the last few years and have always had a positive experience, until this last time. To say my latest experience was a disappointment is an understatement. For the first time, I decided to buy out my leased car, as a first timer I had little knowledge of the process nor did I know what to expect. I called Prestige on 7/22 and was told I’d need to make an appointment with Sales to start the buyout process; right then we made an appointment for 7/25. Fast forward to my appointment, after being at VW for an hour I was told by my salesman that he didn’t know what the lease buyout process entailed since he was new and let me know my car would need to be serviced as the first step. He had 3 days between my call and appointment to gather information about the process and very clearly didn’t, this was strike 1. Another salesman came over to help us and let me know my car would need to be serviced but that the Service dept. was booked until 7/28. He told me to bring my car in then and that they would work on securing a loaner for me and that my primary salesman would call me on 7/27 to confirm the appointment/ loaner details. When he called he had not secured a loaner for me, told me he would call me back that day with more information and never did. I called him back 3x that evening and never heard back. Why would I drop my car off at 8am the next day to get serviced without knowing if I had a way to get home? Strike 2. Prestige kept my car for 2 days to do the Service, I then went back to pick up my car and finalize the buy out process on 7/30. I was told this would take an hour at most, I was there for 3 hours and 45 minutes. Strike 3. After signing all of the paperwork to buy my car, I headed toward the Service dept. to get my keys when I was told by another salesman that he would take care of everything for me and to take a seat in the waiting area. 
After 20 minutes of absolutely no one helping me (strike 4) I went over to the Service desk to see what was taking so long, which is when they let me know they “forgot” to finish my inspection and needed to order new tires for the car…strike 5. Back in the loaner I go. Not to mention being called the wrong name by Sales & the receptionist 4 times in the past week, while petty, you are literally reading my name off a piece of paper so if my name starts with a C, it doesn’t make sense to call me a name that starts with a T? Strike 6. I work in Customer Service myself so I fully understand what goes into working with the public/ clients. Our world is a weird place to be right now, I get it. I have been fully accommodating and understanding to all of the circumstances we are currently facing and especially to the fact that I was working with a new salesman. However, this does not excuse the fact that he had OVER A WEEK to learn the buyout process and very clearly did not. This past week was nothing short of a waste of my time. There was 0 guidance provided, 0 expectation set and 0 follow through from the Sales department. I now know that I could have done this process quicker and more efficiently with my eyes closed. Part of me is sick to my stomach that I went through with the buyout process after such a horrible experience and the other part of me is just relieved it’s over and that I will never have to go back to or give my time/ money/ business/ energy to Prestige again. More

These people are thieves the check engine light went off ask them to check it out and fix it but back and fouth three times every time I bring up the issue they try to blam the check engine light went off ask them to check it out and fix it but back and fouth three times every time I bring up the issue they try to blame on something else need to change so cost me 5000 dollars later still not fix very pissed also order a head light blub gave me a wrong one cost 200 dollars make by Philips and no return tell me I have to eat it learn my lesson .Don't even think to do business with these dealer ship you will be sorry More

When we arrive to pick up the car the price has been raised by approximately $3000 from what was posted on the Internet. Eventually we reached a compromise, but it was a very heated discussion. I felt v raised by approximately $3000 from what was posted on the Internet. Eventually we reached a compromise, but it was a very heated discussion. I felt very bad for the sales person who is excellent to deal with. More