Prestige Volkswagen of Stamford

The process was far from seamless. I was initially impressed with Oscar who was knowledgeable about the vehicle, but once we decided on making the purchase it was downhill from there. We were told tha impressed with Oscar who was knowledgeable about the vehicle, but once we decided on making the purchase it was downhill from there. We were told that the cost of the vehicle was significantly less than the listed price due to the end of year promotion, yet the final cost went from $19k to $29K after a $5K downpayment and no trade-in payoff, and that was NOT the agreement! Even with the added service package (which is nowhere on the final documents), the finance charge, etc the math does NOT add up! Multiple calls to dealership, all calls go to voicemail boxes which are often full. After deciding on taking the vehicle, we were notified there was a title issue which could have posed a problem with actually selling the car. After approximately 1 hour on hold with Geico who requires that the vehicle get inspected within 14 days, Aamir agreed to have the vehicle inspected since there was no estimate on how long the title issue would take to be resolved. No inspection was done, it was impossible for us to find a Geico inspection service center over the holiday which led to the insurance cancellation. As an act of good faith on waiting for the title clearance, a loaner vehicle was provided. When we went to pick up the purchased vehicle, I was being bullied into believing that the key for the vehicle we weren't even certain could be sold was given to us when we left! WHYYYY would a dealer provide a key to a customer if there was a question on the "sellability" of the vehicle?!! Yet, when I rebutted, I was being made to feel like I have early Alzheimers! I literally drove to NY to check my pocketbook just to be sure I wasn't losing my mind!. After much insistence on my part, they found the key and FedExed it with barely an apology. Well, as it currently stands, I am still awaiting a call back from either the sales manager or the finance manager to make this math make sense. I sincerely hope I have not stumbled upon some deceptive sales tactics. I decided to do a bit of post-traumatic research on VW customer service complaints and others filed with the Better Business Bureau and I am kicking myself a bit for only doing it now. In any case, I'm graciously granting them the benefit of the doubt that it is I who is missing something here, much like the key... We shall see if and when they decide to return my call. I will happily amend my review accordingly. Sincerely, Frustrated in New York! More

Amazing service - never pushy, actually looked out to build best deal based on my interests and needs. Zero pressure, stress free. Will shop here again. build best deal based on my interests and needs. Zero pressure, stress free. Will shop here again. More

Joe was great to work with. Wish some of the other guys were better at keeping their mask on while we were there. Overall service was great were better at keeping their mask on while we were there. Overall service was great More

Our first Volkswagen and from Todd in sales to finance with Aamir and Mike, it was just the best! Definitely will recommend to friends in the future. with Aamir and Mike, it was just the best! Definitely will recommend to friends in the future. More

Good dealership experience with the Salesman (Mathew Brickel); Office Manager Amit and the Finance Office also. Everyone was taking precautions for Covid, which is great -- makes it less stressful when Brickel); Office Manager Amit and the Finance Office also. Everyone was taking precautions for Covid, which is great -- makes it less stressful when out shopping. Only thing was that some folks covered just their mouths and not the nose also - that makes the mask only partially worthwhile. More

The best experience of car buying we have had. The overall dealership was great and met our needs especially this year with COVID limitations. Todd our salesman was exceptional!!! Extremely thorough, overall dealership was great and met our needs especially this year with COVID limitations. Todd our salesman was exceptional!!! Extremely thorough, detailed, a great communicator and a pleasure to work with. He represents the best of the Volkswagen brand. More

Taft was so helpful! He allowed me to do most of my transaction over email which made me feel so at ease with all of the covid concerns I have. He was amazing to work with. The dealership as a whole transaction over email which made me feel so at ease with all of the covid concerns I have. He was amazing to work with. The dealership as a whole felt like they really went out of their way to make this deal happen for me. You can tell even just one person means a lot to them. I would definitely be back. I’ve never had an easier time with a dealer - and my dad said the same thing we were both so impressed. More

Todd, the salesman, is a very friendly person and very knowledgeable. Initially they offer a low price for my trade-in. This almost turned me away but then they came around offered a more reasonable pri knowledgeable. Initially they offer a low price for my trade-in. This almost turned me away but then they came around offered a more reasonable price, still on the low side ($1,300 below another dealer). More

The car buying experience at Prestige VW was awesome, I did not feel like they were just trying load a car off on me. Todd was a amazing, he listened to my needs and found something in my budget and with m did not feel like they were just trying load a car off on me. Todd was a amazing, he listened to my needs and found something in my budget and with my needs and wants. He explained all the features my car has and answered any questions I had. I’m happy with my 2021 Atlas. Thank you so much and I will continue to be part of the VW family cause of team prestige. More

Todd is a great salesman. He made the whole buying experience extremely simple and pain free. This is my fourth car purchased from him and Prestige VW and I couldn't recommend them enough. experience extremely simple and pain free. This is my fourth car purchased from him and Prestige VW and I couldn't recommend them enough. More