Prestige Volkswagen of Stamford

The Volkswagen Dealership Prestige VW of Stamford, CT is a quality car dealership to date (1 day in from receipt of my vehicle). There were multiple issues with the purchase which I thought would have been a quality car dealership to date (1 day in from receipt of my vehicle). There were multiple issues with the purchase which I thought would have been the smoothest purchase of my life. It was not. It is not all Prestige's fault, but the practice could be improved. I purchased the car from an internet ad. I live in Eastern LI. Phone transactions were hampering to the deal, reaching the Sales Manager was not easy and I had to aggressively pursue the purchase of this car to move things along. It took a week for finance and $ to fall into place, but promised to pickup the car on Saturday the following week, upon receipt of funds the day of pickup, I was told by the dealership my vehicle would not be ready for another week. Amir and Joe (Sales Mgr and Rep) were apologetic and provided a new loaner for my used vehicle purchase for the week. Exchange was arranged and completed with a few kinks and frustrations, but I did receive the vehicle. Overall, I would believe this is an honest and good dealership with a good team. It is difficult to manage during COVID times, but I believe they will do a good job with us and be fair to us for all issues. They have listened, been courteous and were a pleasure to deal with and were never rude or forceful. I wanted the car I wanted, they held it w/o deposit and trusted I was serious about purchase when I provided all documents (I did offer to put a deposit down - they refused and though it made me nervous, they honored the sale of the vehicle to me). More

They have good personal, customer service is fantastic. you don't have to wait long they are very efficient, I'm satisfied thanks for everything. you don't have to wait long they are very efficient, I'm satisfied thanks for everything. More

Everyone was professional and friendly, the service was done in a timely manner and they drove me to work and picked me up when the service was complete. done in a timely manner and they drove me to work and picked me up when the service was complete. More

Rishi soogrim, our service consultant, took great care of us and our kids. Great liveliness, very knowledgeable and gave us an amazing experience, would highly recommend. us and our kids. Great liveliness, very knowledgeable and gave us an amazing experience, would highly recommend. More

Todd McElwee is by far, the nicest and most helpful car guy I've ever dealt with since 1997.. He made my lease buy out fast and painless, plus, he got me a pretty attractive extended warranty deal in the guy I've ever dealt with since 1997.. He made my lease buy out fast and painless, plus, he got me a pretty attractive extended warranty deal in the process. More

Charge for waste disposal is bogus - there was no waste disposal I would like to be reimbursed for this charge. My insurance did not reimburse me for this bogus charge. No other dealership tacks on this ch disposal I would like to be reimbursed for this charge. My insurance did not reimburse me for this bogus charge. No other dealership tacks on this charge unless there is waste disposal. We compared with other dealerships about this specific charge and they only add when there is waste disposal. More

Best service team ever! Both front end and technicians always go above and beyond whenever a situation arises. They are always there to help and solve the problem always go above and beyond whenever a situation arises. They are always there to help and solve the problem More

Aamir and Todd M were amazing to work with. They worked with us to make sure we received everything we wanted in our Jetta. They were more than accommodating! In fact Todd worked with our schedule and even with us to make sure we received everything we wanted in our Jetta. They were more than accommodating! In fact Todd worked with our schedule and even came in on his day off to device the car to us. We would highly recommend Prestige and Todd and Aamir! More

This was the worst experience I ever had buying a car. They are dishonest try to sell me a lemon and lie about everything about the car They are dishonest try to sell me a lemon and lie about everything about the car More

Taft did an amazing job on my recent trade in and purchase of a new Tiguan. We communicated through phone and email for a few days prior to my visit to the dealership to test drive the Tiguan and he purchase of a new Tiguan. We communicated through phone and email for a few days prior to my visit to the dealership to test drive the Tiguan and he was able to send me a bunch of information to help me understand what vehicle would best meet my needs. He was always responsive and, more importantly, honest. This was by far my best experience at a dealership. Highly recommend Taft and the rest of the team at Prestige! More