Prestige Volkswagen

I visited Prestige on 11/8/12 for my one-year service. I bought my 2012 Tiguan used, and this was my first experience with the Prestige service dept. Franky Bain, the service advisor, spent a good deal of bought my 2012 Tiguan used, and this was my first experience with the Prestige service dept. Franky Bain, the service advisor, spent a good deal of time with me articulately explaining the operation of the automatic transmission and how what I thought was a problem could be addressed with either the manual shift or the sport mode. Franky also patiently explained the initial cost-free service and kept me regularly apprised of the car's progress in the shop. I've never received this level of knowledge, understanding, and patience from a service advisor or manager. Also, the young women doing the scheduling were very helpful and accommodating when I had to change my appointment at the last minute. More

Great service advisors and quality of work. The best VW service dept I've ever dealt with, and I've been to about a dozen and owned 3 VW's in the past 9 years. service dept I've ever dealt with, and I've been to about a dozen and owned 3 VW's in the past 9 years. More

Great experience and love my new Passat! They went out their way to get the exact car I wanted. Ms. Santos was friendly and took the time with all my questions and needs. their way to get the exact car I wanted. Ms. Santos was friendly and took the time with all my questions and needs. More

Ms. Santos was very prompt to greet me at the door. She was very thorough explaining the options in the car we test drove and services provided by Prestige Volkswagen. She went above and beyond to answer was very thorough explaining the options in the car we test drove and services provided by Prestige Volkswagen. She went above and beyond to answer some challenging questions about features, going to the manager and service center. The day of the test drive, I wasn’t ready to purchase and she did not pressure me. Meredith covered all the angles and even attempted to get a discounted rate from the manager, far below what she’d seen him agree to in the past. Two days later, I contacted the dealer and we closed the deal. It all worked out; I got what I had hoped for on my trade in, and got the car I wanted. More

I was totally pleased with the service received from Prestige. Our car was Hit bt lightening and wasn't able to be fixed. During the whole, multiple weeks process, Julie maintained contact and support Prestige. Our car was Hit bt lightening and wasn't able to be fixed. During the whole, multiple weeks process, Julie maintained contact and support wiTh us. Above and beyond what was expected. Meredith came into the picture and helped us to find a car that fit what we were looking for. I forgot to mention that we were in WV a few weeks after the car was brought in to the garage. Meredith was competent, friendly, and knowledgeable in her service for us. Great team approach at Prestige and will definitely purchase from them in the future. Thank you Meredith and Julie More

Meredith was very helpful and friendly as well as the rest of the entire staff. The service department is exceptionally efficient as well. I highly recommend this dealer and salesperson. rest of the entire staff. The service department is exceptionally efficient as well. I highly recommend this dealer and salesperson. More

Bought a 2010 VW CC from Meredith @ Prestige last October and love the car. The deal was very smooth and easy, quite a pleasent change from many cars I have bought. The follow-up services have also been smoo and love the car. The deal was very smooth and easy, quite a pleasent change from many cars I have bought. The follow-up services have also been smooth and VWs service plan is great. And I also like my VW ball cap. More

Sean was a really good salesman. He did not pressure us, let us look & stayed back until we asked questions. I hate going to look at a car as most salesman get on my nerve, very pushy, Sean was different. let us look & stayed back until we asked questions. I hate going to look at a car as most salesman get on my nerve, very pushy, Sean was different. I would def. go back if I needed another car. I would also recommend him to anyone looking for one. More

Prestige VW dealership and our sales person Meredith Santos have been wonderful. Meredith is still available to us to answer any questions we have...she has a great personality and cheerfully guided us Santos have been wonderful. Meredith is still available to us to answer any questions we have...she has a great personality and cheerfully guided us through our purchase of two 2011 Jettas about a year ago. We are totally satisfied in every way. More

Meredith is a pleasure to work with- very detail oriented, pleasant and effective. Very happy with the service and sales experience at Prestige VW in Melbourne. oriented, pleasant and effective. Very happy with the service and sales experience at Prestige VW in Melbourne. More