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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,115 Reviews

3,115 Reviews of Prestige Toyota of Ramsey - Service Center

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August 16, 2023

The service was complete but the message on the dashboard that I should Get to the dealership is still showing up on display. This needs to be fixed so that message doesn't show. The maintenance was not com More

by joannep.briglio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Cicero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gilbert Greenstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Borer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Landon Carpio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : WAYNE SCHNEIDER, Krystina Sinjari, Elena O'Hair, Daniel Veli, Mohammed Ammar
Aug 17, 2023 -

Prestige Toyota of Ramsey responded

We apologize for the inconvenience but thank you for your business. We invite you to come in to have the issue cleared up.

August 15, 2023

You did a great job. We are very appreciated. I’ll come back again. Thank you. More

by Suopeng Zhang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Ammar
Aug 15, 2023 -

Prestige Toyota of Ramsey responded

It is a pleasure to hear that our team provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

August 15, 2023

Jeffrey is the best - always communicative and extremely helpful ! The consummate professional - glad to be his customer More

by FRANKLBARKERIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Borer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Ammar
Aug 15, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your five-star experience! We are thrilled to hear that Jeffrey was able to assist you throughout your visit. We hope to see you again!

August 14, 2023

Unfortunately I was highly disappointed with the dealership attitude toward "customer satisfaction". I knew exactly what the problem was that needed to be fixed (sunroof water leak into driver side More

by elliotgoldstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
3.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Carrino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Prestige Toyota of Ramsey responded

We apologize for the inconvenience or misunderstanding. Please contact Tom Carrino at ThomasCarrino@driveprestige.com or 201-762-7101 to go over further details. Thank you.

Aug 20, 2023 -

elliotgoldstein responded

Dealership offered oil/filter change and tire rotation at $130 value probably cost $50. Still not happy.

August 13, 2023

I like to keep my car in good shape. Nothing causes more breakdowns and flat tires than not keeping on top of car problems. When I bring my car to Prestige Toyota, they always check fo More

by Noahsack92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your five-star experience! We are thrilled to hear that Caroline was able to assist you throughout your visit. We hope to see you again!

August 12, 2023

Caroline is delightful, knowledgeable, and always willing to help. She is a person whom I always want to interact with when it comes to my car. She is and outstanding team player. More

by maxbjvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your five-star experience! We are thrilled to hear that Caroline was able to assist you throughout your visit. We hope to see you again!

August 12, 2023

Came in for 15k service and possible recall, needed to keep car due to recall issue, Caroline arranged a loaner and the next morning she called to inform me the car was ready. she also scheduled the next More

by deerman11
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that Caroline was able to take care of your vehicle in a timely manner!

August 12, 2023

Helena was very professional, courteous, warm and friendly. She was very caring and thoughtful. I am thankful she’s employed there. I absolutely loved her. More

by COPLADY111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena O'Hair
Aug 12, 2023 -

Prestige Toyota of Ramsey responded

It is a pleasure to hear that Helena provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

August 11, 2023

Mr. Ammar was very attentive ,thorough and professional. A pleasure to have worked with him on my vehicles service. More

by HOTMEDIC8140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Ammar
Aug 11, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience with us. It is great to hear that Mr. Ammar was so helpful with your service visit. We appreciate your business and hope to see you again!

August 11, 2023

Jeff Cicero is very professional & knowledgeable service rep & Prestige Toyota is a very well-run dealership. More

by jack560
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that Jeff Cicero was able to take care of your vehicle in a timely manner!

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