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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,115 Reviews

3,115 Reviews of Prestige Toyota of Ramsey - Service Center

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August 22, 2023

Excellent service. Nice place and friendly people .my next car I will buy there for the good service More

by Juan sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your feedback! We appreciate your kind words.

August 19, 2023

I brought my 2017 Tacoma in to have clutch assessed for wear as I am giving it to my daughter. Technician looked at bottom of transmission on lift and suggested replacing clutch , pressure plate, and flywh More

by Borenm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2023 -

Borenm responded

I brought my 2017 Tacoma in to have clutch assessed for wear as I am giving it to my daughter. Technician looked at bottom of transmission on lift and suggested replacing clutch , pressure plate, and flywheel (all unseen). He also looked over entire car for things they could “fix or replace”. Then quoted me over $9,000.00 for clutch assembly (new parts for top of line heavy duty upgrade including flywheel, plate, disk, plus bearings, seals hydraulic line is less than $1000). A clutch replacement (I’ve done half a dozen in my life in my driveway before I became disabled) takes 2-4 hours. So that’s 2 to 4 thousand an hour Prestige was going to charge me! Plus they offered to fix all the stuff they apparently spent the time they said they’d spend assessing my clutch disk (they charged $200 for that) for another $2500. In my opinion this place is a rip off preying upon people who don’t know better. Avoid like the plague.

Aug 22, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less-than-satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147 to discuss this further.

August 19, 2023

Dealership is very thorough we are pleased with the services. See you ver soon. Thank uo More

by geormyra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine broer
Aug 19, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

August 19, 2023

Mr Cicero did a great job recommending and explaining the work and time necessary to complete it. More

by Accord
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

August 18, 2023

The best nice peoples nice location very clean d they are fast and I’m so happy More

by PAULMARTHAZ6@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena O'Hair
Aug 18, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your five-star experience. We are thrilled to hear that our team was so helpful with your needs!

August 18, 2023

It was a fast service and I was kept in the know about all work that my car needed. More

by rtedeschi2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elena O'Hair
Aug 18, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

August 17, 2023

Jeff was very through with explaining and also followed up to make the appointment for the parts that needed to be replaced and also checked to see the warranty because the part was replaced a year before. More

by roero18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that Jeff was able to take care of your vehicle in a timely manner!

August 17, 2023

Everyone is friendly. The waiting area is clean and has coffee and water. The shuttle is a big plus More

by DINORAHCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris D'Onofrio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : WAYNE SCHNEIDER
Aug 17, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

August 17, 2023

Great communication and took the time to review all recommended service recommendations. Updates on vehicle progress were fantastic More

by Scantrony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystina Sinjari
Aug 17, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

August 16, 2023

The people there were nice and friendly and helpful. The person that I made the appointment with, who I am not sure if he is part of the dealership or a subcontractor, gave me incorrect information. More

by DSX
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Prestige Toyota of Ramsey responded

We apologize for the inconvenience. If you wish to discuss this issue further please contact Tom Carrino at ThomasCarrino@driveprestige.com.

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