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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,128 Reviews

3,128 Reviews of Prestige Toyota of Ramsey - Service Center

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April 10, 2023

The associate that was helping me was really nice, but I waited for my car for about 4 hours. It seemed like they over booked people. More

by LISA07649
Recommend Dealer
Yes
Employees Worked With
Don't remember
Apr 10, 2023 -

Prestige Toyota of Ramsey responded

Thank you for leaving a review for our service team We appreciate hearing your feedback.

April 10, 2023

Laziest and most incompetent service department I’ve ever been to. I requested TRD performance parts and was told they couldn’t get them on three separate occasions. Completely untrue. I picked up my vehi More

by RR
Service Communication
Recommend Dealer
No
Employees Worked With
WAYNE SCHNEIDER
Apr 11, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less-than-satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please reach out to Raymundo Rivera at rayrivera@driveprestige.com to discuss this further.

April 10, 2023

The stuff was friendly and nice, waiting area also nice but small , and the service didn't take long More

by SAMEH.ELIWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamed Kenawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience. We are glad that our team was helpful during your visit!

April 09, 2023

Quick check in, expeditious service. Always trying to sell you more items that you’ve would imagine (throttle adjustment?), new tires, worn out brakes?. Two thousand dollars worth of upk More

by FELIXOTO
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2023 -

Prestige Toyota of Ramsey responded

We perform a comprehensive inspection on every vehicle not to sell you but to forewarn the customer about what parts are wearing out before it becomes a larger expense if they wait until it is broken. All the items mentioned are preventative maintenance items. If we can assist you further, please contact us at (551) 252-4147.

April 08, 2023

Great dealership which does excellent work and Caroline is the absolute best and is always extremely helpful!! More

by toddfeiertag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2023 -

Prestige Toyota of Ramsey responded

Caroline is a wonderful member of our team and we are glad to hear that you had a positive experience while working with her. We look forward to seeing you again soon!

April 08, 2023

They were very unwilling to do anything to help. They r cheap and overcharge for everything. The service manager was very quick to turn me away & say, “talk to Toyota about it”. Would never recommen More

by chrisgranuzzo24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less-than-satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147 to discuss this further.

April 08, 2023

Quick and easy! Service representative was very attentive, and helpful. Highly recommend this dealership to anyone More

by Zorrilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WAYNE SCHNEIDER
Apr 08, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

April 07, 2023

Very nice and good organized customer service. Jeffrey is excellent service man, very friendly and detailed. More

by VKOURZANOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

April 06, 2023

Elena ohair she is probably the main reason I will be loyal to this dealer very much impressed with the way I was treated truly a pleasure dealing with her you rarely find someone that young going that e More

by teton33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena O'Hair
Apr 07, 2023 -

Prestige Toyota of Ramsey responded

Elena Ohair is a wonderful member of our team and we are glad to hear that you had a positive experience while working with her. We look forward to seeing you again soon!

April 06, 2023

Excellent service and communication from Toyota. They were friendly efficient and great to deal with. Highly recommend Toyota!! More

by dmdanush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena O'Hair
Apr 07, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience. We are so glad that our team was so helpful during your visit!

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