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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,127 Reviews

3,127 Reviews of Prestige Toyota of Ramsey - Service Center

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May 03, 2023

Great service. Video was helpful with showing what was wrong with car. When I was told they needed more time with car they provided a car ride home and back. More

by bev3girls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

May 03, 2023

Awesome services. Professional and courteous staff. Takes time to explain your automotive needs and issues. Clean, spacious and comfortable customer sitting area. More

by AHALL4201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : WAYNE SCHNEIDER
May 03, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your experience with our team! We are so glad that everyone was so helpful during your visit!

May 02, 2023

My recent experience at Toyota of Ramsey was like all prior experiences. Everyone I dealt with was professional, courteous and informative. My wait was relatively short. The facility was clean and a c More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your five-star experience! We are thrilled to hear that Caroline was able to assist you throughout your visit. We hope to see you again!

May 02, 2023

Very efficient, communicative and friendly! Wayne was responsive and made sure that everything was clear when presented More

by rgwar6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WAYNE SCHNEIDER, Elena O'Hair
May 02, 2023 -

Prestige Toyota of Ramsey responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

May 02, 2023

Fast and professional service. Very reliable. Would highly recommend going to this location for vehicle maintenance. More

by kmaliski6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WAYNE SCHNEIDER
May 02, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 02, 2023

The Best service of any and all other Toyota dealers! !!! Terrific. They are wonderful. Wow More

by MONTEGOPHILLIPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Borer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Landon Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krystina Sinjari, Elena O'Hair, Daniel Veli
May 02, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

May 02, 2023

Very efficient, communicative and friendly! Wayne was responsive and made sure that everything was clear when presented More

by rgwar6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WAYNE SCHNEIDER, Elena O'Hair
May 02, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your five-star experience! We are thrilled to hear that Wayne was able to assist you throughout your visit. We hope to see you again!

May 01, 2023

Terrible experience. I brought my brand new truck in for an initial oil change and to take care of a few warranty issues. I was told it is Toyota policy that they cannot More

by LNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Carrino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : WAYNE SCHNEIDER
May 02, 2023 -

Prestige Toyota of Ramsey responded

We apologize for the inconvenience. The damage you are looking to get repaired under warranty is damage and not a mechanical breakdown. If you took delivery of the vehicle with the said damages, you should reach out to the selling dealership who should be obligated to repair it. The same would apply if we sold a vehicle with damages. If you have any further comments or concerns, please reach out to Harshal Patel (551-777-5201) so we could rectify. Thank you.

May 02, 2023 -

LNC responded

There is consistent incorrect information from your dealership. When I called Toyota to complain about my horrible experience with you, they confirmed these are warranty items and any dealer I’d like to go to can fix them. You are saying the opposite now, you said something different when I was there, and different again when you called after my complaint. Treat customers with respect and tell the truth if you’d like better customer reviews.

May 01, 2023

5. Wayne was helpful and informative The wait time was decreased the considerable amount that's a good thing More

by blackbluegray
Recommend Dealer
Yes
Employees Worked With
Hi
May 02, 2023 -

Prestige Toyota of Ramsey responded

Wayne is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

May 01, 2023

Friendly, considerate, punctual staff and Clean waiting areas I would recommend Prestige Toyota to my friends. It is clear that Prestige puts their customers first and cares about the customers comfort. More

by mjakerman@gmail.com
Recommend Dealer
Yes
Employees Worked With
Elena O'Hair
May 02, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

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