Prestige Toyota of Ramsey - Service Center

With my go-to mechanic unable to resolve a six-week check engine light issue, I returned to Prestige. Over the next four weeks, they diagnosed a leaky valve condition necessitating a cylinder head (and relat engine light issue, I returned to Prestige. Over the next four weeks, they diagnosed a leaky valve condition necessitating a cylinder head (and related parts) replacement for my fifth Avalon. Negatives: four weeks w/o a car and no loaner offered. Positives: Uber rides from and to the dealership; several updates from service manager Javier (though he was critical of my showing up at the service center to retrieve something from my car); the good quality of the repair work and that that it was fully covered by the 100,000 mile warranty. More

I had my new Venza in for the first service. Caroline in the service department assisted me, she was very knowledgeable and helpful. She let me know what to expect and kept me updated with tex Caroline in the service department assisted me, she was very knowledgeable and helpful. She let me know what to expect and kept me updated with text. It was a good experience More

Went for a 15000 mile service, was in and out quickly and also got a car wash, everything was great. Elena also scheduled my nest appointment. she was a pleasure to work with also got a car wash, everything was great. Elena also scheduled my nest appointment. she was a pleasure to work with More

Took my vehicle in for a tire rotation and periodic inspection. Worked with Jeff, a service advisor, and waited at the service facility. The process was smooth as I was informed of the progress of th inspection. Worked with Jeff, a service advisor, and waited at the service facility. The process was smooth as I was informed of the progress of the work via email. Work was completed in a timely manner. Overall a great experience. More

Brought in for oil change and safety inspection, Elena was the service advisor., Car was taken in right away and was done quickly. Was a pleasure to work with Elena was the service advisor., Car was taken in right away and was done quickly. Was a pleasure to work with Elena More

The service has very nice waiting area with a great coffee machine. They also have video from mechanic showing possible issues with the car and all available options to accept or reject the proposed f coffee machine. They also have video from mechanic showing possible issues with the car and all available options to accept or reject the proposed fixes More

Jeff is total pleasure to work with. Curious, knowledgeable and helpful. Visited for a defective seatbelt buckle, he ordered the part, called me for an appointment and was all done withi Curious, knowledgeable and helpful. Visited for a defective seatbelt buckle, he ordered the part, called me for an appointment and was all done within 2 days. Thank you Jeff More

I had a great experience with service department. The service manager was very professional and extremely helpful. The technician identified the problem with my car and was able to fix it and retur The service manager was very professional and extremely helpful. The technician identified the problem with my car and was able to fix it and return the car to me in a short amount of time. Thank you More

The staff was friendly and efficient. This was my initial service at dealership and the advisor walked me thru the steps that would be done. The overview was spot on and time frame I was This was my initial service at dealership and the advisor walked me thru the steps that would be done. The overview was spot on and time frame I was given was accurate. I am very pleased to be a customer More

Was taken on time. Courteous staff. Work was done and explained to me in an accurate manner. Dealership was clean and accommodating Courteous staff. Work was done and explained to me in an accurate manner. Dealership was clean and accommodating More