Prestige Toyota of Ramsey - Service Center

Poor service I went there to get transmission fluid I waited 10 minutes before he actually held me and when he finally came he greeted me with "what's up?"I'm alm I went there to get transmission fluid I waited 10 minutes before he actually held me and when he finally came he greeted me with "what's up?"I'm almost pretty sure you didn't get your job by greeting your boss with that. He was very rude and lazy he told me that I needed to find out what type of fluid that the car needed and for me to find that out was to check under the hood of my car but instead he could just looked in the book to figure that out I waited a whole hour before it actually could use purchase the fluid. This by far was the worst service I've ever had and when I went to complain he lied and said that his name was Matt. never again. More

Terrible Customer Service Experience I came in for my 20k miles service for my wife's 2013 Toyota. I wasn't aware that we were 1 month and 7 days past the 2 year service coverage. When I I came in for my 20k miles service for my wife's 2013 Toyota. I wasn't aware that we were 1 month and 7 days past the 2 year service coverage. When I explained this to Jeff Weiss he told me that his job was to give "facts and figures and not engage in a dialogue with me about my issues." I told Jeff that I don't drive the car and if we were were given a warning that we were approaching a service contract coverage expiration, we would have brought in the car. He then told me that it's not his job to know "what's going on in my life." Jeff was not interested in understanding my frustration of not having information. I wasn't blaming him, Prestige, or trying to skirt around a payment. I was simply looking for some empathy about my frustration about not knowing the data. Eventually, he decided that I was not worth his time and pushed me off to his other colleague, Caroline Siderias. While working with Caroline, Jeff continued to debate with me from across his desk, and I asked him if this is what he considers good customer service? He replied by telling me that "he is not a robot and will respond to anything and anyone." His attitude and poor customer behavior was so bad that even Caroline asked him to "stop" twice. The other service advisors witnessing Jeff’s directives towards me all looked confused and kept their heads down. To get yelled at by a Service “Advisor” was just a flat-out awful way to start a morning. We have been Prestige customers for many, many years. I have also owned many cars through the years from many different brands and this was the first time that a Customer Service Advisor yelled and dismissed me for asking questions and explaining my frustrations. Jeff Weiss stated many times that his job was to give “facts and figures” and not understand my issues. He dismissed me by asking if I wanted the service or not and was unwilling to show any level of empathy or understanding. He sent me over to his colleague because he felt that “he could not work with me and should work with someone else.” In my opinion, a Service “Advisor” would do more than parrot facts and figures on a computer screen and inform me that I should have read the contract my wife signed 2 years ago. This is the worse service attitude I have ever experienced. As I told the Service Director, Bill Troise, this is the kind of behavior that steers customers towards other options. Jeff kept shouting that he’s not a robot but by continuously telling me that his job was to give facts and figures and not empathize with my frustration, he ended up exhibiting the behavior of an actual robot. Jeff Weiss should not work directly with customers. Terrible and very frustrating experience. More

I have been a Toyota customer for 15 years. I must tell you I have not had better service by any auto manufacturer than your Mahwah service department. Mr. Craig Malise and his staff are very professional you I have not had better service by any auto manufacturer than your Mahwah service department. Mr. Craig Malise and his staff are very professional and give excellent service. With service like this I plan to be a Toyota customer forever. I get such a good feeling when I bring my car to this service dealership because I know the work will be done professionally and the service is outstanding. I cannot thank Mr. Malise and his staff enough. Keep up the excellent service. Thank you Robert Morris 201-497-8659 My e-Mail is magicbob33@verizon.net More

Rudy has always made my service experience pleasant and straight-up. We've had a few tricky situations, resulting in some tough decisions. He has always clearly laid out my options clearly, openly, and hon straight-up. We've had a few tricky situations, resulting in some tough decisions. He has always clearly laid out my options clearly, openly, and honestly. If only our dealings with all customer service professionals could be as real. Thanks Rudy... Keep up the great work... You are Prestige Toyota! More

I recently had one of my Toyota Camry's serviced at Prestige Toyota. I've been going there for at least 20 years because of their service department personnel. I just wanted to mention the new Assist Prestige Toyota. I've been going there for at least 20 years because of their service department personnel. I just wanted to mention the new Assistant Mgr. Rudy Espana. He was friendly, patient and very informative about the repairs required. I was worried about my daughter's car and wanted to be assured it would be safe for her to make a long trip. He put me at ease, explained everything so I could understand, and made me feel less anxious. I would hightly recommend using Rudy to anyone who brings their car to Prestige Toyota for service. I'm looking forward to my future service calls with Rudy. I will only go to him! More

The Customer Service and Maintenance Depts. at this Toyota dealership are excellent. As soon as you walk in, it's clean and looks professional. The receptionists are friendly, and there is a positive Toyota dealership are excellent. As soon as you walk in, it's clean and looks professional. The receptionists are friendly, and there is a positive atmosphere. I went in for car service, and was assisted by the Assistant Service Manager, Rudy Espana. He was very professional, and explained to me, step-by-step and in detail, the things that my car needed to get done and why they needed to be done. I have been to other dealerships around the area where they lack the aforementioned. However, at Prestige Toyota I can honestly say that this dealership is by far the best in customer service and maintenance. I recommend this dealership to my family, friends, and anyone else I know who owns a Toyota. More

Since buying my car at Prestige five years ago I have brought it back there for every service visit it has needed -- which haven't been many! Every single visit has been a pleasure -- from the greeting brought it back there for every service visit it has needed -- which haven't been many! Every single visit has been a pleasure -- from the greeting I receive pulling into the service area to getting back into my shiny, vacuumed car to go go back home. Each memeber of the staff has treated me with professionalism and kindness. The waiting area is clean, comfortable and welcoming with complimentary beverages. My car has always been serviced quickly and for very reasonable costs. One time I needed body work done to repair a dent in one of my doors and while many of my friends warned that "the dealer is always more expensive", in this case the quote was very competitive and I had the work done at Toyota with the added confidence of knowing the work was being completed to Toyota standards with Toyota quality products. I would highly recommend this dealership and this Service Department to anyone interested in Toyota. More

Rudy was very knowledgable about the repairs required on my car. He explained everything to me thoroughly and welcomed all of my questions. I am not very knowledgable about mechanics but he made me more tha my car. He explained everything to me thoroughly and welcomed all of my questions. I am not very knowledgable about mechanics but he made me more than comfortable with what his team would do to my vehicle. He also gave me a great price for the work and I even got a loaner car for the weekend! Awesome job! More