Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Prestige Toyota of Ramsey - Service Center
Ramsey, NJ
3,127 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,127 Reviews of Prestige Toyota of Ramsey - Service Center
Sort by
March 19, 2018
Technician: Carlos Santos did not do good job I own two Toyota cars. I always bring them to Prestige Toyota Service Center at Mahwah to do the maintenance & services. I had very GOOD experiences w I own two Toyota cars. I always bring them to Prestige Toyota Service Center at Mahwah to do the maintenance & services. I had very GOOD experiences with this place. But, I disappointed with my last service which was on Saturday 03/17/2018. I brought my Camry to do the regular maintenance with multi-point inspection. At the end, service advisor Chris told me the air filter was dirty and may need to be replaced. Everything else is in good shape. I drove locally on Saturday and Sunday. Everything seemed running fine. Monday morning, on the way driving to office, the "Check Engine" light stays on all day long. Once I returned home at afternoon, I opened the hood and realized the Air Filter box wasn't screwed up and off the base. Dirty air, or even leaves might enter the engine that causes the "Check Engine" warning light stays on. My car may have big trouble. More
by Alan Tang
Verified CustomerEmployees Worked With
Technician: Carlos Santos, Chris Budde
March 19, 2018
Consistently Excellent Service I have been exclusively using Prestige Toyota service since 2005 (prior to moving to 16 McKee Dr) and have had consistently excellent service. The wa I have been exclusively using Prestige Toyota service since 2005 (prior to moving to 16 McKee Dr) and have had consistently excellent service. The waiting facility is conducive to working and their is a quiet area with PC's. The provide loaners when the wait time is long. The repairs costs are not cheap, but are fair and completed correctly the first time. I will buy my next car at Prestige and plan to continue to use their service. More
by SBKNJ
Employees Worked With
Gabi Samman
July 12, 2017
New car purchase Brandon might have been the best experience my wife and I had when buying a car from this dealer. He was very well spoken, very well mannnered and ex Brandon might have been the best experience my wife and I had when buying a car from this dealer. He was very well spoken, very well mannnered and explained functions of the car in away which was easy to understand. He is an example of what is best when dealing with customers. Toyota and this dealership need to know customers opinions, especially when it comes to people like Brandon! Great job and we wish you success all you do! Thanks Brandon! More
by Ken
Employees Worked With
Brandon Tavarez
July 01, 2017
Timely response Always very cordial, from the vallet to the service advisor. First thing they ask is if you're dropping off your vehicle so they can set you in a loan Always very cordial, from the vallet to the service advisor. First thing they ask is if you're dropping off your vehicle so they can set you in a loaner. They also respond promptly to any concerns. More
by Classic John
Employees Worked With
Tim Broderick, Donald Bryant
May 03, 2017
Screw Driver in place of a screw Recently I took my car to get serviced at Prestige Toyota only to be utterly shocked a few days later. Someone broke the screws that's hold up the pla Recently I took my car to get serviced at Prestige Toyota only to be utterly shocked a few days later. Someone broke the screws that's hold up the plastic cover that protects my oil tank and engine. Instead of informing me, they decided to place a screw driver where the screws were suppose to be to hold it up. As I was driving I noticed the bottom of my car was scrapping the floor. When I discovered the screw driver I was shocked they would let something like this happen. I thank god that screw driver didn't puncture my oil tank or cause further damage to my vehicle. Please check your car before leaving! More
by Auraqu0761
Employees Worked With
Juan Rivas
April 21, 2017
Impressed Brad Aiello was a pleasure to work with. Our Sienna had problems with both doors. Brad was honest and straightforward about the door recall and whethe Brad Aiello was a pleasure to work with. Our Sienna had problems with both doors. Brad was honest and straightforward about the door recall and whether our problem would be covered. He worked to minimize the cost by trying to get the jammed door to work. After all the problems I had dealing with Toyota Customer Service, Brad was the only person that I truly believed was working to help us! More
by janchiz
Employees Worked With
Brad Aiello
March 27, 2017
Brad Aiello Is Great Thanks Brad for your professionalism, courtesy and knowledge of my Toyota vehicle. Brad you really went beyond the call of duty and help me. I coul Thanks Brad for your professionalism, courtesy and knowledge of my Toyota vehicle. Brad you really went beyond the call of duty and help me. I couldn't believe with in one hour I was out the door with my 2016 highlander that was just hand washed as a courtesy. Thanks so much for your help ! More
by Tsjets
Employees Worked With
Brad Aiello
December 22, 2016
Sloppy and rushed.. Had my sequoia recall work done here. One of the SLOPPIEST job that I can imagine. They sprayed the paint. Paint was everywhere - on the cooling fans, Had my sequoia recall work done here. One of the SLOPPIEST job that I can imagine. They sprayed the paint. Paint was everywhere - on the cooling fans, engines hoses , literally every where. When I raised the concern they did nothing but lip service. They had also enticed me have the sequoia recall done at their place - since these were 10K plus jobs - that toyota was paying for, as a recall. They offered me a free oil change service in lieu, which they didnt upheld, since the management has changed and the new management is worse than the previous bunch and flat out said no (very rude). Stay away, as this is a volume driven, service center. Their mechanics are rushed and QUALITY IS NOT A PRIORITY HERE. TIP - take pictures of your car - front and back before you give them the keys - because of the volume and rush, your car may be side swiped or damaged ( bumper scratches are common) as they move so many cars in an out of the workshop at high speed. My recommendation - just stay away. Unless you are happy with slopppy jjob that you paid top dollars for. More
by tusejack
Employees Worked With
Dave peirce
June 20, 2016
a cut above Had been told I needed a 3000 dollar battery by another shop. They fixed it for 150. They also fixed some damage my dog had done to the interior with Had been told I needed a 3000 dollar battery by another shop. They fixed it for 150. They also fixed some damage my dog had done to the interior with out charging. Honest, hard working, competent. THANKS! More
by woppa
Employees Worked With
Kevin Regan
May 13, 2016
Excellent Service I have to commend the Service Dept. They are very caring, professional and competent. They know how to treat customers. I brought my 2012 RAV4 in f I have to commend the Service Dept. They are very caring, professional and competent. They know how to treat customers. I brought my 2012 RAV4 in for service on 5/12/16 and as I sat in the waiting room, I could hear how nice all of the Reps talked to others waiting. They explained things and treated everyone with concern. It was nice to see this. I dealt with Ray Mariano, Asst. Service Mgr. and he treated me very nice, and arranged a loaner car since it was going to be several hours to do the work on my vehicle. He has a very pleasant, upbeat personality. He is an asset to the company. Thank you for great service. It's a class operation. Another thing, as my husband and I pulled into the service area with the loaner, large overhead monitors displayed Welcome and our name. That was so neat. It made us smile. It's nice to see them treat older people with respect. Thanks Toyota, More
by Ellen
Employees Worked With
Ramon Mariano
