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Prestige Toyota of Ramsey - Service Center
Ramsey, NJ
3,112 Reviews
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3,112 Reviews of Prestige Toyota of Ramsey - Service Center
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April 21, 2017
Impressed Brad Aiello was a pleasure to work with. Our Sienna had problems with both doors. Brad was honest and straightforward about the door recall and whethe Brad Aiello was a pleasure to work with. Our Sienna had problems with both doors. Brad was honest and straightforward about the door recall and whether our problem would be covered. He worked to minimize the cost by trying to get the jammed door to work. After all the problems I had dealing with Toyota Customer Service, Brad was the only person that I truly believed was working to help us! More
by janchiz
Employees Worked With
Brad Aiello
March 27, 2017
Brad Aiello Is Great Thanks Brad for your professionalism, courtesy and knowledge of my Toyota vehicle. Brad you really went beyond the call of duty and help me. I coul Thanks Brad for your professionalism, courtesy and knowledge of my Toyota vehicle. Brad you really went beyond the call of duty and help me. I couldn't believe with in one hour I was out the door with my 2016 highlander that was just hand washed as a courtesy. Thanks so much for your help ! More
by Tsjets
Employees Worked With
Brad Aiello
December 22, 2016
Sloppy and rushed.. Had my sequoia recall work done here. One of the SLOPPIEST job that I can imagine. They sprayed the paint. Paint was everywhere - on the cooling fans, Had my sequoia recall work done here. One of the SLOPPIEST job that I can imagine. They sprayed the paint. Paint was everywhere - on the cooling fans, engines hoses , literally every where. When I raised the concern they did nothing but lip service. They had also enticed me have the sequoia recall done at their place - since these were 10K plus jobs - that toyota was paying for, as a recall. They offered me a free oil change service in lieu, which they didnt upheld, since the management has changed and the new management is worse than the previous bunch and flat out said no (very rude). Stay away, as this is a volume driven, service center. Their mechanics are rushed and QUALITY IS NOT A PRIORITY HERE. TIP - take pictures of your car - front and back before you give them the keys - because of the volume and rush, your car may be side swiped or damaged ( bumper scratches are common) as they move so many cars in an out of the workshop at high speed. My recommendation - just stay away. Unless you are happy with slopppy jjob that you paid top dollars for. More
by tusejack
Employees Worked With
Dave peirce
June 20, 2016
a cut above Had been told I needed a 3000 dollar battery by another shop. They fixed it for 150. They also fixed some damage my dog had done to the interior with Had been told I needed a 3000 dollar battery by another shop. They fixed it for 150. They also fixed some damage my dog had done to the interior with out charging. Honest, hard working, competent. THANKS! More
by woppa
Employees Worked With
Kevin Regan
May 13, 2016
Excellent Service I have to commend the Service Dept. They are very caring, professional and competent. They know how to treat customers. I brought my 2012 RAV4 in f I have to commend the Service Dept. They are very caring, professional and competent. They know how to treat customers. I brought my 2012 RAV4 in for service on 5/12/16 and as I sat in the waiting room, I could hear how nice all of the Reps talked to others waiting. They explained things and treated everyone with concern. It was nice to see this. I dealt with Ray Mariano, Asst. Service Mgr. and he treated me very nice, and arranged a loaner car since it was going to be several hours to do the work on my vehicle. He has a very pleasant, upbeat personality. He is an asset to the company. Thank you for great service. It's a class operation. Another thing, as my husband and I pulled into the service area with the loaner, large overhead monitors displayed Welcome and our name. That was so neat. It made us smile. It's nice to see them treat older people with respect. Thanks Toyota, More
by Ellen
Employees Worked With
Ramon Mariano
August 22, 2015
Poor service I went there to get transmission fluid I waited 10 minutes before he actually held me and when he finally came he greeted me with "what's up?"I'm alm I went there to get transmission fluid I waited 10 minutes before he actually held me and when he finally came he greeted me with "what's up?"I'm almost pretty sure you didn't get your job by greeting your boss with that. He was very rude and lazy he told me that I needed to find out what type of fluid that the car needed and for me to find that out was to check under the hood of my car but instead he could just looked in the book to figure that out I waited a whole hour before it actually could use purchase the fluid. This by far was the worst service I've ever had and when I went to complain he lied and said that his name was Matt. never again. More
by Cbaccas
Employees Worked With
Ron Koester
April 23, 2015
Terrible Customer Service Experience I came in for my 20k miles service for my wife's 2013 Toyota. I wasn't aware that we were 1 month and 7 days past the 2 year service coverage. When I I came in for my 20k miles service for my wife's 2013 Toyota. I wasn't aware that we were 1 month and 7 days past the 2 year service coverage. When I explained this to Jeff Weiss he told me that his job was to give "facts and figures and not engage in a dialogue with me about my issues." I told Jeff that I don't drive the car and if we were were given a warning that we were approaching a service contract coverage expiration, we would have brought in the car. He then told me that it's not his job to know "what's going on in my life." Jeff was not interested in understanding my frustration of not having information. I wasn't blaming him, Prestige, or trying to skirt around a payment. I was simply looking for some empathy about my frustration about not knowing the data. Eventually, he decided that I was not worth his time and pushed me off to his other colleague, Caroline Siderias. While working with Caroline, Jeff continued to debate with me from across his desk, and I asked him if this is what he considers good customer service? He replied by telling me that "he is not a robot and will respond to anything and anyone." His attitude and poor customer behavior was so bad that even Caroline asked him to "stop" twice. The other service advisors witnessing Jeff’s directives towards me all looked confused and kept their heads down. To get yelled at by a Service “Advisor” was just a flat-out awful way to start a morning. We have been Prestige customers for many, many years. I have also owned many cars through the years from many different brands and this was the first time that a Customer Service Advisor yelled and dismissed me for asking questions and explaining my frustrations. Jeff Weiss stated many times that his job was to give “facts and figures” and not understand my issues. He dismissed me by asking if I wanted the service or not and was unwilling to show any level of empathy or understanding. He sent me over to his colleague because he felt that “he could not work with me and should work with someone else.” In my opinion, a Service “Advisor” would do more than parrot facts and figures on a computer screen and inform me that I should have read the contract my wife signed 2 years ago. This is the worse service attitude I have ever experienced. As I told the Service Director, Bill Troise, this is the kind of behavior that steers customers towards other options. Jeff kept shouting that he’s not a robot but by continuously telling me that his job was to give facts and figures and not empathize with my frustration, he ended up exhibiting the behavior of an actual robot. Jeff Weiss should not work directly with customers. Terrible and very frustrating experience. More
by ToyoOwner
Employees Worked With
Bill Troise
July 24, 2014
EXCELLENT SERVICE I WENT THERE FOR TOYOTA CAMRY 10000 MILES SERVICE AND RECALL WORK. NO WAITING TIME THEY GAVE ME A LOANER CAR AND EXCELLENT SERVICE. I LIKE IT AND I AL I WENT THERE FOR TOYOTA CAMRY 10000 MILES SERVICE AND RECALL WORK. NO WAITING TIME THEY GAVE ME A LOANER CAR AND EXCELLENT SERVICE. I LIKE IT AND I ALREADY RECOMMEND MULTIPLE PEOPLE TO THIS DEALERSHIP AND FOR SERVICE ALSO. THANKS RICHARD. More
by kgkani
July 16, 2014
My review Dennis and the service team did a great job getting my car fixed and getting it back to me in a timely manner. thanks so much. Dennis and the service team did a great job getting my car fixed and getting it back to me in a timely manner. thanks so much. More
by jason.lobb.9
Employees Worked With
Dennis Clifford
December 10, 2013
I have been a Toyota customer for 15 years. I must tell you I have not had better service by any auto manufacturer than your Mahwah service department. Mr. Craig Malise and his staff are very professional you I have not had better service by any auto manufacturer than your Mahwah service department. Mr. Craig Malise and his staff are very professional and give excellent service. With service like this I plan to be a Toyota customer forever. I get such a good feeling when I bring my car to this service dealership because I know the work will be done professionally and the service is outstanding. I cannot thank Mr. Malise and his staff enough. Keep up the excellent service. Thank you Robert Morris 201-497-8659 My e-Mail is magicbob33@verizon.net More
by magicbob
Employees Worked With
Mr. Craig Malise
