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Prestige Toyota of Ramsey - Service Center
Ramsey, NJ
3,111 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,111 Reviews of Prestige Toyota of Ramsey - Service Center
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March 19, 2018
Awesome service Dealership service department is fast, professional and appears to really go over your vehicle. But, can’t say how their repair work or prices are s Dealership service department is fast, professional and appears to really go over your vehicle. But, can’t say how their repair work or prices are since I hav been fortunate not to have any vehicle problems to date. More
by UF57
Verified Customer
March 19, 2018
Only missing a loyalty coupon! Great service. Accurate quoting. they always look out for my future needs. Told me that I didn't need an oil change for another 3000 miles! Just need Great service. Accurate quoting. they always look out for my future needs. Told me that I didn't need an oil change for another 3000 miles! Just need them to send more rewards coupons to loyal customers! More
by DAVID@DAVIDALUKE.COM
Employees Worked With
Naitlyn Cruceta
March 19, 2018
very good Very good over all. It was quick and easy. My customer Rep Luke was great. He went out of his way to solve my tire issue as well. Thank you Very good over all. It was quick and easy. My customer Rep Luke was great. He went out of his way to solve my tire issue as well. Thank you More
by TDORIA
Employees Worked With
Luke Incognito
March 19, 2018
Best customer service I’ve ever had I went into service my Toyota. Everyone was awesome. Had a fast service and Caroline was very helpful with everything I needed. I spoke to Brittany fr I went into service my Toyota. Everyone was awesome. Had a fast service and Caroline was very helpful with everything I needed. I spoke to Brittany from service over the phone for scheduling the appointment and she was so sweet. Will come again for next service. More
by Chernandez809
March 19, 2018
Technician: Carlos Santos did not do good job I own two Toyota cars. I always bring them to Prestige Toyota Service Center at Mahwah to do the maintenance & services. I had very GOOD experiences w I own two Toyota cars. I always bring them to Prestige Toyota Service Center at Mahwah to do the maintenance & services. I had very GOOD experiences with this place. But, I disappointed with my last service which was on Saturday 03/17/2018. I brought my Camry to do the regular maintenance with multi-point inspection. At the end, service advisor Chris told me the air filter was dirty and may need to be replaced. Everything else is in good shape. I drove locally on Saturday and Sunday. Everything seemed running fine. Monday morning, on the way driving to office, the "Check Engine" light stays on all day long. Once I returned home at afternoon, I opened the hood and realized the Air Filter box wasn't screwed up and off the base. Dirty air, or even leaves might enter the engine that causes the "Check Engine" warning light stays on. My car may have big trouble. More
by Alan Tang
Employees Worked With
Technician: Carlos Santos, Chris Budde
March 19, 2018
Consistently Excellent Service I have been exclusively using Prestige Toyota service since 2005 (prior to moving to 16 McKee Dr) and have had consistently excellent service. The wa I have been exclusively using Prestige Toyota service since 2005 (prior to moving to 16 McKee Dr) and have had consistently excellent service. The waiting facility is conducive to working and their is a quiet area with PC's. The provide loaners when the wait time is long. The repairs costs are not cheap, but are fair and completed correctly the first time. I will buy my next car at Prestige and plan to continue to use their service. More
by SBKNJ
Employees Worked With
Gabi Samman
July 12, 2017
New car purchase Brandon might have been the best experience my wife and I had when buying a car from this dealer. He was very well spoken, very well mannnered and ex Brandon might have been the best experience my wife and I had when buying a car from this dealer. He was very well spoken, very well mannnered and explained functions of the car in away which was easy to understand. He is an example of what is best when dealing with customers. Toyota and this dealership need to know customers opinions, especially when it comes to people like Brandon! Great job and we wish you success all you do! Thanks Brandon! More
by Ken
Employees Worked With
Brandon Tavarez
July 01, 2017
Timely response Always very cordial, from the vallet to the service advisor. First thing they ask is if you're dropping off your vehicle so they can set you in a loan Always very cordial, from the vallet to the service advisor. First thing they ask is if you're dropping off your vehicle so they can set you in a loaner. They also respond promptly to any concerns. More
by Classic John
Employees Worked With
Tim Broderick, Donald Bryant
May 03, 2017
Screw Driver in place of a screw Recently I took my car to get serviced at Prestige Toyota only to be utterly shocked a few days later. Someone broke the screws that's hold up the pla Recently I took my car to get serviced at Prestige Toyota only to be utterly shocked a few days later. Someone broke the screws that's hold up the plastic cover that protects my oil tank and engine. Instead of informing me, they decided to place a screw driver where the screws were suppose to be to hold it up. As I was driving I noticed the bottom of my car was scrapping the floor. When I discovered the screw driver I was shocked they would let something like this happen. I thank god that screw driver didn't puncture my oil tank or cause further damage to my vehicle. Please check your car before leaving! More
by Auraqu0761
Employees Worked With
Juan Rivas
April 21, 2017
Impressed Brad Aiello was a pleasure to work with. Our Sienna had problems with both doors. Brad was honest and straightforward about the door recall and whethe Brad Aiello was a pleasure to work with. Our Sienna had problems with both doors. Brad was honest and straightforward about the door recall and whether our problem would be covered. He worked to minimize the cost by trying to get the jammed door to work. After all the problems I had dealing with Toyota Customer Service, Brad was the only person that I truly believed was working to help us! More
by janchiz
Employees Worked With
Brad Aiello
