Prestige Toyota of Ramsey - Service Center

First Poor Experience in Many Visits I have been to this service center multiple times and they have always been wonderful. The facility is always clean, accommodating, and successfully p I have been to this service center multiple times and they have always been wonderful. The facility is always clean, accommodating, and successfully provides an enjoyable atmosphere for customers to wait for their vehicle. Moreover, the people working on my SUV have always been empathetic, extremely knowledgeable, and helpful when it comes to answering any questions that I have about my Toyota. One last thing I would like to note about the general employees at Toyota is that the individuals working the front desk and car drop-off have always been very approachable and kind. I have always indubitably felt safe and confident leaving the fate of my vehicle in their hands. My most recent experience, however, was not as delightful on account of the person I unfortunately had to talk to about the issue going on with my vehicle. The poor experience began after I was directed over to a service representative named Peter I. to further explain the issue I was having with my vehicle. As my mother and I approached his desk, he looked at us nastily and said "I'm on the phone, I can't help you yet." Notably, he wasn't even on the phone at the time. Instead, a couple moments after we walked away I watched him pick up the phone, dial, and begin speaking to someone. A proper way to have handled the situation would have been to say "Hi, I have to make a phone call would you mind holding one moment," instead of barking at my mother and I. However, this part of my experience didn't bother me as much because I was empathizing with him, assuming he was having a hard morning and was possibly stressed out. I understand how stressful it could be working in customer service as I had for many years. Nevertheless, I dismissed his poor behavior and gave him a fresh start when he called us back over. Unfortunately, it only got worse from there. If ignoring my mother after she said "Good morning!" to him twice as if she were invisible wasn't degrading enough, he gave me constant attitude when asking me questions about the issue going on. I had never seen a grown man use such distasteful facial expressions and speak so condescendingly, especially to someone he had never met before. Needless to say, I was extremely uncomfortable talking to him and felt very upset that he treated my mother with such repugnant behavior. Notably, we saw a substantial change in his behavior after my mother picked up his business card and whispered to me that we would have to write a review. Overall, this is unlike any experience I have ever had with Prestige Toyota (we have bought two cars from there and referred multiple people over, so it's not my first visit and far from my last). Although, it does not cost Toyota a dime to treat customers with dignity which unfortunately was not expressed during this visit. More

Relaxing They have never failed to impress me. I’ve used all the options (loaner car, shuttle or the waiting areas) and have not had any problems. They have ea They have never failed to impress me. I’ve used all the options (loaner car, shuttle or the waiting areas) and have not had any problems. They have earned my trust and have no reason to go elsewhere. Never any pressure on items that need attention. More

Fast, efficient and complete From the moment I drive into the service bay, I am greeted by the same friendly face to begin the process. I'm sorry I don't remember his name but he From the moment I drive into the service bay, I am greeted by the same friendly face to begin the process. I'm sorry I don't remember his name but he has been there for as long as I've been coming in for service. More

Efficient, professional operation with focus on customers Efficient, professional operation with focus on customer's needs. The problems are attended to and customers are provided a clean and comfortable wait Efficient, professional operation with focus on customer's needs. The problems are attended to and customers are provided a clean and comfortable waiting area. Loaner cars are available if needed. More

The best service in comparison other dealers. The service department have friendly employees, nice attention the waited time for take car was efficiently and adviser Juan Rivas is a great employe The service department have friendly employees, nice attention the waited time for take car was efficiently and adviser Juan Rivas is a great employee, i like works with him More

As always, outstanding customer service. I find that from the moment I enter the service facility, I am treated with respect and outstanding customer service. Each station has pleasant emplo I find that from the moment I enter the service facility, I am treated with respect and outstanding customer service. Each station has pleasant employees will to assist in any manner. My service coordinator, Pete, has been with me for years, and it is reason I will always purchase a Toyota vehicle. The sales department may spend a day with you until the sale takes place, however, it is the service department that you will have a relationship with for many years to come. I wouldn't choose any other service center to do business with! Pete is extraordinary and goes out of his way to accommodate his customers. As long as this type of service continues, Prestige Toyota will never be without customers! More

Fantastic Experience /Knowledgeable I have had a terrific experience with the entire process. From my first call until my car was finished. Was weary about car dealerships in general. Bu I have had a terrific experience with the entire process. From my first call until my car was finished. Was weary about car dealerships in general. But after calling Gabi, it all changed. He followed the process of my repairs through to the end. Along with setting up the appointment to a loaner vehicle. It was all in all a tremendous experience working with Gabi. Gabi has extensive knowledge of work being performed and how it works. He explained everything to me. Without dealing with Gabi, I'm unsure if I would have ever went up to this dealership. He was not pushy and he was polite, honest and extremely knowledgeable. Thank you very much for the enjoyable opportunity I encountered at Prestige Toyota. More

Fast, Friendly, great Very nice, facility is gorgeous and the waiting room is excellent. Service was fast and friendly. I will be bringing my car for service at Prestige al Very nice, facility is gorgeous and the waiting room is excellent. Service was fast and friendly. I will be bringing my car for service at Prestige all the time. More

EXCELLENT SERVICE EXPERIENCE Made and altered service appointment online with no difficulty. Car was taken to service on time and was returned within an hour with a clean and car Made and altered service appointment online with no difficulty. Car was taken to service on time and was returned within an hour with a clean and cared for appearance. I was able to use my "happy birthday" gift discount and to take advantage of an email and mailing special pricing for my oil change. All in all, a routine service call very well handled. More