Prestige Toyota of Ramsey - Service Center

Great services provided by professional staffs. The Service Department provides their expert and thoughtful recommendations to allow me to determine the best path forward. My special thanks to Ca The Service Department provides their expert and thoughtful recommendations to allow me to determine the best path forward. My special thanks to Caroline and Manny for their patience and assistance to take the extra steps to ensure I have full understanding of the issues with the car and the optionality for repairs. Great works! More

Always professional I find the services at this center to be efficient and professional. They have a comfortable waiting area for customers with free coffee too! They c I find the services at this center to be efficient and professional. They have a comfortable waiting area for customers with free coffee too! They could use some reading matter for women, most of the magazines were geared toward men More

Highly Recommended I have been using Prestige for many years. I have always found the customer service exceptional and the quality of work outstanding. I would highly r I have been using Prestige for many years. I have always found the customer service exceptional and the quality of work outstanding. I would highly recommend them. More

Great Place The service was friendly and courteous. It was extremely quick and they spoke to me before doing any additional work on my car. I have a Toyota deal The service was friendly and courteous. It was extremely quick and they spoke to me before doing any additional work on my car. I have a Toyota deal a few miles from my house that I can go for service, but i rather come here. :) More

Excellent service I called in the afternoon at 2:30 and requested 5,000 mile service on my new Prius Prime, that day they said okay if I got there quickly...I did. Be I called in the afternoon at 2:30 and requested 5,000 mile service on my new Prius Prime, that day they said okay if I got there quickly...I did. Because I was going on vacation the following day it was very good that they were able to service my Prius that afternoon. It's service like this that has me leasing four vehicles...three Prius' and one Camry from Prestige. Leasing or buying a vehicle might take a couple of hours to complete but the times at the service department is numerous during the years of having the vehicle and the visits usually last at least an hour or two or more. During this service appointment I went to the parts department to say the cover used in the rear of the Prius Prime didn't fit. It was very difficult to get the cover off. It was my lucky day because the regional manager was at the dealership. The service manager and the regional manager took my cover to the car to understand what I was talking about. A short while later they both came to me to say they have installed it correctly. Initially they installed it wrong just as I must have done but they must have looked and looked at the ties and they saw how it was suppose to be installed. I was very thankful for their efforts...another reason why I have chosen to buy and lease from Prestige Toyota in Mahwah. . More

Customer service at its finest ! I left my car for service after hearing a noise when driving. My service advisor Caroline was in constant contact with myself in regards to updates fr I left my car for service after hearing a noise when driving. My service advisor Caroline was in constant contact with myself in regards to updates from the tech. She has always been very honest in regards to work that needs to get done and the status of my brakes , tires , etc. whether I have a couple more months of driving left or longer before I need work done. I needed a couple fixes on my car and was very happy with all work done and time of service. I have never brought my car anywhere else and really like the fact that everytime I come in I see the same faces and techs who have worked on my car and know the work that has been done ! More

From the first call to leaving the service center, everythin I can’t say enough about how great this service center is! Very polite, very hospitable and excellent work! From the first phone call until we drive a I can’t say enough about how great this service center is! Very polite, very hospitable and excellent work! From the first phone call until we drive away it was fantastic like always. More

If you want first class service Prestige is the plkace to go Pete and the rest of your service department got my car fixed quickly and provided me with a loaner until it could be serviced, They called when they Pete and the rest of your service department got my car fixed quickly and provided me with a loaner until it could be serviced, They called when they said they would and explained everything clearly. Great service and I wouldn't hesitate to come back and use Prestige again, hopefully for a new car in the future. More

Starter Replacement After starter failure, my car was taken without a prior appointment. The Service Writer arranged to have someone drive me home and also added a front After starter failure, my car was taken without a prior appointment. The Service Writer arranged to have someone drive me home and also added a front suspension inspection to ascertain the cause of a rattle that I reported. I was offered an after market starter for substantially less cost and an explanation for the front end noise which didn't call for repairs. More

Service the way it should be! Nice waiting facilities. Luke the Service Writer kept me informed on progress. Didn't find the problem this time around (noisy power steering on Sienn Nice waiting facilities. Luke the Service Writer kept me informed on progress. Didn't find the problem this time around (noisy power steering on Sienna), but they will! More