Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Prestige Toyota of Ramsey - Service Center
Ramsey, NJ
3,111 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,111 Reviews of Prestige Toyota of Ramsey - Service Center
Sort by
September 20, 2018
Quick, Friendly and Efficient The service rep was fantastic, Chris Budde helped me thru the process. The receiving staff was great. Mike is friendly and professional every time I The service rep was fantastic, Chris Budde helped me thru the process. The receiving staff was great. Mike is friendly and professional every time I have an appointment. More
by ZS111
Verified CustomerEmployees Worked With
Mike in vehicle receiving, Peter Iuculano, Chris Budde, Tim Broderick
September 20, 2018
Service experience I brought my car in for service on Wednesday 9/19 for its 5000 mile maintenance and because the AM/FM radio has not worked since I bought the car at t I brought my car in for service on Wednesday 9/19 for its 5000 mile maintenance and because the AM/FM radio has not worked since I bought the car at the end of July. This is the 2nd time I've had my car in for service and both times have left me very disappointed. When I made my appointment about a 7-10 days prior to bringing my car in on 9/19, I informed the service center that I needed a rental car and that due to my size, I needed a large vehicle. When I arrived on the 19th, the only choices for rental cars were 2 cars that I could not comfortably fit in and drive. Therefore, I had to make another appointment for this Saturday (9/22) and bring my car in again. So, due to someone's incompetence in making my reservation, I am being inconvenienced yet again and now must rearrange my schedule because of this. The 1st time I had my car in for service, the problem occurred when I picked my vehicle up. Despite clearly seeing my car in the parking lot, it took 3 different people and 15-20 minutes for my car to be brought to me. When they finally brought my car in, the person driving it drove way too fast in a confined space and came fairly close to hitting one of the pillars with my car. In addition, the car was covered with dust and debris, clearly showing that the car was not washed prior to me picking it up. I am a new customer to Prestige Toyota, buying my 1st Toyota in June of this year. While I have no issues with the sales team, the service department has left me annoyed, frustrated, inconvenienced, unsatisfied, and completely questioning whether I should keep using them. More
by gschwartz23
Employees Worked With
Peter Iuculano
September 20, 2018
Efficient My service was fast and--to the best of my knowledge--efficient. The staff was friendly and the waiting area is spacious and clean. There is also a My service was fast and--to the best of my knowledge--efficient. The staff was friendly and the waiting area is spacious and clean. There is also a "quiet room" I was able to sit in to do some reading. More
by SSBERGEL
Employees Worked With
Luke Incognito
September 20, 2018
Great service Thank you for the great service you continue to provide. Thanks Chris for keeping me informed as my car is being serviced. Keep it up guys, great serv Thank you for the great service you continue to provide. Thanks Chris for keeping me informed as my car is being serviced. Keep it up guys, great service. More
by EROC100
Employees Worked With
Chris Budde
September 20, 2018
Prestige Toyota makes routine visits easy. This is a very efficient operation. They provide a comfortable quiet location to wait and a routine check up on the car is fast and efficient. This is a very efficient operation. They provide a comfortable quiet location to wait and a routine check up on the car is fast and efficient. More
by EYEDOC
Employees Worked With
Tim Broderick
September 20, 2018
25 stars for our 5 Toyotos Over the years we have purchased 5 Toyota's from Andy Eagle at Prestige and all have been maintained at Prestige Toyota. Our actions show we are satis Over the years we have purchased 5 Toyota's from Andy Eagle at Prestige and all have been maintained at Prestige Toyota. Our actions show we are satisfied with all aspects - sales, Toyota's reliability, performance & price points, and of course, service. More
by S.Gilmartin
Employees Worked With
Other Employees :
Mike ?, when you first enter the service center is always nice to see- great memory and a very nice person, Chris Budde
September 20, 2018
Quick, Friendly and Efficient The service rep showed interest in the problem. He kept me up to date during the resolution. The work was completed on time as promised. The service rep showed interest in the problem. He kept me up to date during the resolution. The work was completed on time as promised. More
by joeberman
Employees Worked With
Tom Jacob
September 20, 2018
Outstanding service Took car in for service, spoke with caroline, outstanding knowledge, very friendly, explained reason why I was there, left service dept, with a big Took car in for service, spoke with caroline, outstanding knowledge, very friendly, explained reason why I was there, left service dept, with a big smile. Caroline and staff are a great compliment to Toyota More
by JAY.ROSARIO90
September 19, 2018
Service of my car I observed a clicking noise from my Prius. Afraid of front drive axle damage I called and got an appointment. The result was a piece of wood stuck in I observed a clicking noise from my Prius. Afraid of front drive axle damage I called and got an appointment. The result was a piece of wood stuck in the LF./ axle gave the noise. The piece of wood removed and no charge was asked for the service. That is the reason why the company client relation is so good More
by MBANHIDI3
Employees Worked With
Chris Budde
September 19, 2018
Great Toyota Service Center Really great experience from easy setup of appointment (online, great) to driving into the bay and everybody is professional, courteous, and efficient Really great experience from easy setup of appointment (online, great) to driving into the bay and everybody is professional, courteous, and efficient. I highly recommend this Toyota service department! More
by HALEY12
Employees Worked With
Juan at the desk (don't remember last name) was just great. Didn't catch names of others in service bay but all very nice.
